AppendixD Troubleshootingand Common Questions
©NationalInstruments Corporation D-3 SerialHardware and Software for Windows
5. Choose the Uninstall... option.
6. In the ConfirmDevice Removal dialog box, click on the OK button
to removethe hardware information, o rclick on t he Cancel buttonto
cancelyour request.
7. ClickontheScanfor Hardware Changes icon at the top of the
DeviceManager window.
8. Windows2000 should automatically detect your hardware and display
the FoundNew Hardware Wizard. Complete the wizard by clicking
Next in each windowand then Finish.
TroubleshootingDiagnostic Messages
Thissection lists possible error messages returned by the diagnostic utility,
along with solutions.
No National Instruments Serial Port Found or
Diagnostic Utility Does Not Show All Installed Ports
Ifthe No National Instruments serial port found errormessage
appearso r the diagnostic utility does not show all the ports you installed,
followall the s teps in the Forcing Windows to Detect YourHardware
section above.
Address TestFailed
If the address test failed, Interrupt test cannot be
performederror message appears, you m ight havean address conflict
withlegacy boards in your system. To solve this problem, change the base
addresses assigned to your legacyboards and refer to the Resol ving
Resource Conflicts with Legacy Boards section.
Interrupt TestFailed
If the Interrupt test failederror message appears, you might have
anIRQ confli ct with legacyboards in your system. To solve this problem,
change the IRQ levelassigned to your legacy boards and refer to the next
section, Resolving Resource Conflicts with Legacy Boards.