Troubleshooting | NETGEAR (LG2200D) manual

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router.

This chapter contains the following sections:

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Problems with Date and Time

•Forgotten WiFi Password

•WiFi Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR (LG2200D) user manual Troubleshooting

Contents

Cellular 4G LTE Router LG2200D Compliance SupportTrademarks Contents Specify Network Settings Appendix a Supplemental Information Technical Specifications Hardware Setup Check the package contents Unpack Your Router Signal Power Internet LAN USB WAN WiFi WPS Quality Front Panel Rear Panel Cellular 4G LTE Router LG2200D LED and button descriptions  To attach the antennas Attach the AntennasFind the Best Spot for Your Router  To position your router Seat a SIM Card  To seat a SIM card Connect to the Network Access the Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi network Label Types of LoginsUse an Internet Browser to Access the Router  To log in to the router Specify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard Select Mobile Internet Specify Mobile Broadband Internet Settings To view or change the settings Roaming automatically Select Advanced Advanced Setup SIM Settings SIM Card PIN Code Settings To enable or disable the SIM card PIN code  To change the SIM card PIN code Control Access to the Internet Select Parental Controls  To set up Live Parental ControlsParental Controls Control Access to the Internet Click the Take me to the status screen button  To set up keyword blockingUse Keywords to Block Internet Sites Select Advanced Security Block Sites  To delete keywords from the list Select Advanced Security Block Services Block Services from the Internet To block services Control Access to the Internet Select Advanced Security Schedule Schedule When to Block Internet Sites and Services To schedule blocking Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications To set up email notifications  To specify a trusted computer Control Access to the Internet Port Forwarding to Permit External Host Communications Set Up Port Forwarding to a Local Server  To forward specific incoming protocols Click the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service  To edit a port forwarding entry Edit a Port Forwarding EntryDelete a Port Forwarding Entry  To delete a port forwarding entry  To make a local web server public Application Example Make a Local Web Server PublicHow the Router Implements the Port Forwarding Rule  To add a port triggering service Set Up Port TriggeringAdd a Port Triggering Service Enable Port Triggering  To enable port triggering Clear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat Control Access to the Internet Specify Network Settings Select Advanced Setup WAN Setup View WAN Settings To view the WAN settings Change the MTU Size Set Up a Default DMZ Server  To change the MTU size  To change the router’s device name  To set up a default DMZ serverChange the Router’s Device Name  To change the LAN TCP/IP settings Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup LAN IP address Select Advanced Setup LAN Setup Specify the IP Addresses that the Router Assigns Reserve LAN IP Addresses Disable the Dhcp Server Feature in the Router To disable the Dhcp server feature in the router  To delete a reserved address entry  To reserve an IP address To edit a reserved address entry  To disable WMM QoS Quality of Service SetupWMM QoS for Wireless Multimedia Applications Select Advanced Setup QoS Setup  To create a QoS policy for applications and online games Set Up QoS for Internet AccessSelect the Turn Internet Access QoS On check box Specify Network Settings QoS for a Router LAN Port Click the Add Priority Rule button QoS for a MAC Address Click Add Priority Rule  To delete a QoS policy Select Advanced QoS Setup To edit a QoS policy  To use the WPS Wizard Use the WPS Wizard for WiFi ConnectionsSpecify Basic WiFi Settings Select Advanced WPS Wizard  To specify basic wireless settings Change the WiFi Security Option  To change the WPA settings Enable or Disable the Wireless Radios Control the Wireless RadiosUse the WiFi On/Off Button Select Advanced Advanced Setup WiFi Settings Set Up a Wireless Schedule To enable or disable the wireless radios  To set up the wireless schedule Specify WPS Settings  To specify WPS Settings Set Up a Wireless Distribution System Following figure shows a wireless repeating scenario Set Up the Base Station  To set up the base station Set Up a Repeater  To configure a Netgear router as a repeater Specify Network Settings USB Storage  To map the USB device to a Windows network drive Access a USB Storage Device To connect a USB storage device  To access the USB drive from a remote computer  To access the USB drive with FTP from a remote computer Store Files in a Central Location for Printing File-Sharing ScenariosShare Photos  To share files with your friends and family  To view basic information about the USB storage device View a USB Device Attached to the RouterShare Large Files over the Internet Select Basic ReadySHARE USB Storage Device Network and Access Settings To view or change the USB storage advanced settings Select Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default Available Network Folders  To view network folders Click the Create Network Folder button  To add a network folderSelect Advanced ReadySHARE  To edit a network folder  To set up approved USB devices Specify Approved USB Devices Select the Allow only approved devices check box Select USB Storage Basic SettingsSafely Remove a USB Drive  To remove a USB disk drive safely ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE Printer ReadySHARE Printer ReadySHARE Printer ReadySHARE Printer USB Control Center Utility Netgear USB Control Center utility Control Center Configuration USB Printer Scan with a Multifunction Printer Printers and Faxes screen Administration Select Advanced Administration Router Update Update the Router Firmware To check for new firmware and update your router Select Advanced Administration LTE Modem Upgrade LTE Modem Upgrade To upgrade the LTE modem software Select Advanced Administration Set Password Change the admin Password To set the admin password  To recover your password Recover the admin Password To set up password recovery View Router Status Reboot the Router To reboot the router  To view router status and usage information Select Advanced Administration Router Status Modem Identity Connection Status IP Subnet Mask Wireless PortView Mobile Broadband Status Gateway IP Address LAN Port Select Advanced Show Statistics  To view statistics for the Internet connection Select Attached Devices View Devices Currently on the Network To view the Attached Devices screen  To view logs Select Advanced Administration LogsView Logs of Router Activity  To back up the router’s configuration settings Manage the Configuration FileBack Up the Configuration Settings Select Advanced Administration Backup Settings  To restore configuration settings that you backed up Restore Configuration SettingsErase the Current Configuration Settings Do not interrupt the reboot process Static Routes  To set up a static routeSelect Advanced Advanced Setup Static Routes  To edit a static route  To delete a static route  To set up remote managementRemote Management Administration 104  To specify Universal Plug and Play settings Universal Plug and Play Monitor Internet Traffic  To monitor Internet traffic Click Advanced Advanced Setup Traffic Meter Select Advanced Administration Diagnostics Diagnostics To run the diagnostics Administration 109 Troubleshooting Troubleshoot with the LEDs Power LED Is Off or BlinkingPower LED Stays Amber LEDs Never Turn Off Internet LED Is Off WiFi LED Is OffCannot Log In to the Router Problems with Date and Time Forgotten WiFi Password Test the LAN Path to Your Router WiFi ConnectivityTroubleshoot Your Network Using the Ping Utility  To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Set Up an Ethernet WAN Internet Connection  To install the router with an Ethernet Internet connection Cable a WAN Ethernet Internet Connection Select Advanced Setup Broadband Settings Specify the Internet Connection ModeAdvanced Internet Setup  To change the Internet setup Select Advanced Setup Internet Setup Internet Service Provider. PPPoE or PPPoA Internet IP Address IPv6  To set up an IPv6 Internet connection typeSelect Advanced Advanced Setup IPv6 Requirements for Entering IPv6 Addresses Auto Detect IPv6 Auto Config IPv6 6to4 Tunnel Set Up an Ethernet WAN Internet Connection 125 IPv6 Pass Through  To set up a pass-through IPv6 Internet connection To set up a fixed IPv6 Internet connection IPv6 Fixed Set Up an Ethernet WAN Internet Connection 127  To set up an IPv6 Internet connection with a Dhcp server IPv6 Dhcp  To set up a PPPoE IPv6 Internet connection IPv6 PPPoE Troubleshoot an Ethernet WAN Internet Connection Connect to the Internet Troubleshoot Internet Browsing Supplemental Information Factory Settings Factory default settings Supplemental Information 134 Technical Specifications LG2200D Router specifications