Nortel Networks NN10041-112 manual Collaboration problems, Cannot access my Conference button

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I have problems completing a call to the public network. I keep getting the message “your call cannot be completed as dialed; please check number and dial again....”

Connection to this number may not be supported by the network to which you are connected. Contact your system administrator for more information.

I cannot access my Conference button

The Conference button is only available when a call is active.

Calls do not go to my voice mailbox when I have the SIP Multimedia PC Client active

In order for incoming calls to go to your voice mailbox while the SIP Multimedia PC Client is configured to screens calls, you must not have the screening rules auto-answer the call (that is, the SIP Multimedia PC Client cannot be configured to play a greeting after a certain number of rings). Additionally, you must have your voice mail system set up to accept these calls. Contact your system administrator or service provider for more information.

My voice mail button is disabled. How do I enable it?

You must set-up your voice mail access before the SIP Multimedia PC Client can access your voice mail system. Access to the voice mail preferences is dependent upon your service package.

Collaboration problems

Some common questions about collaboration tools are discussed in the following section (see “Understanding collaboration tools” on page 83 for information on how to use these tools effectively).

SIP Multimedia PC Client User Guide