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Nortel Networks NN10041-112 manual SIP Multimedia PC Client User Guide

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Install Specifying a tool tips delay Configurations Startup problems Accessing your voice mailbox Setting up a three-way call Voice mail command buttons Defining network settings How to Service package

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[Standard—Nortel Networks Confidential]

Part No. NN10041-112

April 2003

MCP 1.1 FP1 (02.02)

SIP Multimedia PC Client User Guide

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Nortel Networks NN10041-112 manual SIP Multimedia PC Client User Guide

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Contents

SIP Multimedia PC Client User Guide Copyright 2003 Nortel Networks Nortel Networks Inc. software license agreement Standard-Nortel Networks Confidential Contents Chapter Multimedia communication Chapter Managing your contacts and calls Chapter Advanced set-up Appendix a Button references 135 Contents NN10041-112 Figures Import contacts from Outlook Tables Xiv Tables NN10041-112 Text conventions Audience Related publications Acronyms How to get help Standard-Nortel Networks Confidential Chapter Getting started What is the SIP Multimedia PC Client? SIP Multimedia PC Client Configurations SIP Multimedia Blended PC Client SIP Multimedia PC Client Set Proxy server Useful terms to knowAddress Network-based address book Service packageBuddies Presence Minimum hardware and operating system requirements Before you begin Recommended hardware and operating system requirements Installing the SIP Multimedia PC Client software Installation Wizard That appear on your screen Launching the SIP Multimedia PC Client Standard-Nortel Networks Confidential Standard-Nortel Networks Confidential Standard-Nortel Networks Confidential Audio Test Call step Signing in to the SIP Multimedia PC Client Sign Understanding the SIP Multimedia PC Client interface Understanding the Blended SIP Multimedia PC Client interface Following actions are available from the main window menu Main menu actions Main buttons Status area SIP Multimedia PC Client system tray icon System tray icon Using online help Standard-Nortel Networks Confidential Making a call Multimedia communication Standard-Nortel Networks Confidential Incoming Call Control window Receiving a call SIP Multimedia Blended PC Client Answering a call Active Call Control window Holding a call Ending a callRetrieving a held call Blind transfer Transferring a call Complete transfer destination Call window Consult transfer Three-way calling Setting up a three-way call Removing a person from a three-way call Conference callingCreating a conference Leaving a conference Sending instant messages Sending an instant message Pushing a web page to another party on an active call Sending web pages Confirm Web push Pushing a web page to another party not on an active call Co-browsing web pages Using voice mail Using voice mail functions Accessing your voice mailbox Sending and receiving video Voice mail command buttons Placing a voice call from Outlook 2000 optional Standard-Nortel Networks Confidential Checking your inbox Call logs Returning a missed call Deleting call log entries Checking your outbox Managing your network-based address book Address book Viewing an address book entry View address book entry options Adding a new group to your network-based address book Add New Group Adding an entry to your network-based address book Add new address book entry Add new entry user information Add new entry user phone information Importing contacts from Outlook Deleting an address book entry Outlook security Import contacts from Outlook Managing your Buddies Buddies tree List of Buddies actions View buddy entry options Screening calls Creating a set of call screening instructions Special call handling options for incoming calls Call Screening window Standard-Nortel Networks Confidential Redirect to Web/E-mail Recording a greeting to play to callers Deactivating a call screening record To view your call screening records Standard-Nortel Networks Confidential Understanding collaboration tools Chapter Multimedia collaboration Starting an integrated collaboration session Initiating a collaboration Starting a standalone collaboration session Open a collaboration session Ending a collaboration session Sending a file Exchanging files Add File Sending one file in a file list Setting the preferred directory to store incoming filesSending all files in a file list Collaboration whiteboard SIP Multimedia PC Client User Guide Whiteboarding Saving whiteboard drawings Opening a shared whiteboard workspace on your PCsRestoring whiteboard drawings Collaborating with the clipboard Collaborating by sharing clipboard contents Placing the content in the Windows clipboard Accepting or declining the data transfer from the other user Using or saving the new Windows clipboard contents Standard-Nortel Networks Confidential Standard-Nortel Networks Confidential Chapter Advanced set-up Configuring your preferences Preferences User Information Setting up your user profile Preferences Connection information Setting your connection speed and preferences To define network settings Defining network settings 101 Preferences Network configuration Setting up audio devices and preferences 103 Preferences Video SIP Multimedia PC Client User Guide Setting up video optional 105 Disabling video transmission Video camera configured for use by the client Custom video configuration 108 109 110 Setting up network-based voice mail access optional 112 Select Tools Preferences and the RAIDerLink list item Setting up calling from Outlook 2000 optional Preferences RAIDerLink Setting up an i2004 Internet Telephone optional 115 Select Tools Preferences and the FileExchange list item Setting up file exchange settings optional Select Tools Preferences and the Presence list item Setting automatic presence indicators Specifying miscellaneous settings Specifying a tool tips delay Specifying the look of the SIP Multimedia GUI at startup Audio wizard Audio Test Call Using the audio wizard to configure audio volume Click Ok Click Finish Adding a new profile Configuring multiple profiles 124 125 126 Audio problems Startup problemsPeople tell me that they hear an echo Select Options Properties, and Adjust Volume for Recording 129 Configuration and administration problems Cannot send a copied file using the Collaborative Clipboard Calling and messaging problemsCannot add an eleventh entry to my Screening list Cannot access my Conference button Collaboration problemsMy voice mail button is disabled. How do I enable it? Cannot access some items on the Collaboration menu Video problemsCannot paste from my clipboard into my whiteboard Co-browsing does not work Get a message about No Codecs when I try to set up video My camera switches to receive-only on its own Main GUI buttons Appendix a Button references 136 137 Active call control buttons Incoming call control buttons 139 140 Compatible video cameras Appendix B Hardware notes Compatibility with the client application Index Standard-Nortel Networks Confidential Functions

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