Nortel Networks NN10041-112 manual

[Standard—Nortel Networks Confidential]

Part No. NN10041-112

April 2003

MCP 1.1 FP1 (02.02)

SIP Multimedia PC Client

User Guide

Contents

Main ii NN10041-112 Copyright 2003 Nortel Networks Trademarks Restricted rights legend Statement of conditions iii Nortel Networks Inc. software license agreement Page Contents Page Page Page Page Page Figures Page Tables Page Welcome Audience Text conventions Acronyms Related publications How to get help Page Chapter 1 Getting started What is the SIP Multimedia PC Client? Configurations SIP Multimedia PC Client SIP Multimedia PC Client Set SIP Multimedia Blended PC Client Useful terms to know Proxy server Address Network-based address book Buddies Presence Service package Before you begin Minimum hardware and operating system requirements Recommended hardware and operating system requirements Optional hardware and software requirements Installing the SIP Multimedia PC Client software Page Launching the SIP Multimedia PC Client Page Page Page Page Signing in to the SIP Multimedia PC Client Configuring Windows to automatically start the SIP Multimedia PC Client Understanding the SIP Multimedia PC Client interface Understanding the Blended SIP Multimedia PC Client interface Main menu actions The following actions are available from the main window menu: Note: If you are running the SIP Multimedia Blended PC Client some menu options are not available. Main menu shortcuts Status area Main buttons System tray icon Using online help Page Chapter 2 Multimedia communication Making a call Page Receiving a call SIP Multimedia Blended PC Client Answering a call Page Ending a call Holding a call Retrieving a held call Transferring a call Blind transfer Consult transfer Three-way calling Setting up a three-way call Removing a person from a three-way call Conference calling Creating a conference Leaving a conference Sending instant messages Page Sending web pages Pushing a web page to another party on an active call Pushing a web page to another party not on an active call Co-browsing web pages Using voice mail Accessing your voice mailbox Using voice mail functions Sending and receiving video Placing a voice call from Outlook 2000 (optional) Page Chapter 3 Managing your contacts and calls Call logs Checking your inbox Page Page Managing your network-based address book Viewing an address book entry Adding a new group to your network-based address book Page Page Page Page Deleting an address book entry Importing contacts from Outlook 2000 Page Page Managing your Buddies Page Screening calls Special call handling options for incoming calls Creating a set of call screening instructions Page Page Recording a greeting to play to callers To view your call screening records Deactivating a call screening record Page Chapter 4 Multimedia collaboration Understanding collaboration tools Initiating a collaboration Starting an integrated collaboration session Starting a standalone collaboration session Ending a collaboration session Exchanging files Sending a file Add File Setting the preferred directory to store incoming files Sending one file in a file list Sending all files in a file list Page Opening a shared whiteboard workspace on your PCs Saving whiteboard drawings Restoring whiteboard drawings Collaborating with the clipboard Collaborating by sharing clipboard contents Placing the content in the Windows clipboard Sending the contents of your Windows clipboard to the other party Page Page Page Chapter 5 Advanced set-up Configuring your preferences Setting up your user profile Setting your connection speed and preferences Defining network settings Page Setting up audio devices and preferences Page Setting up video (optional) Page Disabling video transmission Custom video configuration Page Page Page Setting up network-based voice mail access (optional) Page Setting up calling from Outlook 2000 (optional) Setting up an i2004 Internet Telephone (optional) Page Setting up file exchange settings (optional) Setting automatic presence indicators Specifying miscellaneous settings Specifying a tool tips delay Setting the SIP Multimedia PC Client to startup as an icon Setting the standby option Specifying the look of the SIP Multimedia GUI at startup Using the audio wizard to configure audio volume Page Configuring multiple profiles Adding a new profile Page Page Page Chapter 6 Troubleshooting Startup problems My PC shuts down when I try to restart and the SIP Multimedia PC Client is running Audio problems People tell me that they hear an echo. I'm making a call, and everything seems to work, except I can't send or hear any voice I am using a NeoMagic Sound Card and am experiencing a chipmunk sound on my calls I am using a headset and cannot speak when the other party is speaking I can use my headphones for listening to music from my laptop, but cannot hear or talk during calls Configuration and administration problems Calling and messaging problems Collaboration problems Video problems I've added a video camera to my system but it doesn't seem to work I get a message about No Codecs when I try to set up video Page Appendix A Button references Main GUI buttons 136 Table 4 Main GUI buttons 137 Table 4 Main GUI buttons Incoming call control buttons Active call control buttons Page Page Appendix B Hardware notes Compatible video cameras Compatibility with the client application A B C D E G H I L M S T U V W