Nortel Networks NN10041-112 manual Get a message about No Codecs when I try to set up video

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2If video is not being displayed in the Video Configuration window, select your video camera from the Video Driver dropdown menu (it is probably “Microsoft WDM”).

3Press the Source... button after video is displayed. This will usually produce a multi-tab window that has controls to tune video color and brightness. Operate the controls until you are satisfied with the image, then click Ok.

4Click Cancel to leave the Video Configuration window.

5Click Cancel to leave Preferences.

I've added a video camera to my system but it doesn't seem to work

—First, make sure that the SIP Multimedia PC Client has permission to perform video telephony. Go to Tools >Preferences >Video. If all of the controls are grayed out and non-operational, you may not have logged in to the network (use the Login menu). If you have logged into the network (that is, if there is a green light on your Login menu), your service profile does not include video. Please contact your service provider or administrator.

—If the video controls are enabled, make sure that the client has been configured to send/receive video by verifying that the “Video Disabled” selection is NOT selected. Just click on another setting to set up video if video was disabled.

I get a message about “No Codecs” when I try to set up video

The camera may need to be manually configured.

1Go to Tools >Preferences >Video, and press the Configure... button.

2If video is not being displayed in the Video Configuration window, select your video camera from the Video Driver dropdown menu (it is probably “Microsoft WDM”).

3Click the Format... button after video is displayed. The window that comes up varies from camera to camera, but look for a control for “Pixel Depth / Compression” or “Format”.

SIP Multimedia PC Client User Guide