Nortel Networks NN10041-112 manual My camera switches to receive-only on its own

[Standard—Nortel Networks Confidential]

134

4Choose either RGB 24 or I420 in this control, and press Ok, then press Cancel to close the Video Configuration window, and press Cancel again to close Preferences.

Note: If “RGB 24” or “I420” is not listed as a selection, the camera may not be usable by the SIP Multimedia PC Client. However, try examining other programs that came with the camera in order to enable Video For Windows with this camera. Also, check with the camera vendor’s web site to obtain the most recent drivers.

My camera switches to receive-only on its own

The SIP Multimedia PC Client will switch to receive-only video if it cannot locate a previously found camera. To transmit video again, go to Tools >Preferences >Video, disable video, then select your video configuration again.

I get a blue screen whenever I try to do a video call, or when the SIP Multimedia PC Client starts up, or when I try to configure video on the client

This is caused either by multiple cameras/video capture devices corrupting each other’s installations or by buggy device drivers. Try to uninstall unneeded video devices and go to the vendor’s web site and ensure that you are running the latest drivers for the video device. If you are unsure of how to troubleshoot device installation conflicts, seek knowledgeable assistance.

SIP Multimedia PC Client User Guide