Third-party applications

6.If you’re unable to perform the preceding steps or the problem persists, locate your Backup subfolder on your computer and rename the folder (for example, BackupOld). Note that “Palm” in the following locations might be “Handspring” or “palmOne,” based on the device you’re upgrading from:

Windows: C:\Program Files\Palm\device name

Mac: Mac HD\Applications\Palm\Users\device name

7.Perform a hard reset (see Performing a hard reset).

8.Sync to restore your Calendar, Contacts, Tasks, Memos, and Pics& Videos info.

9.If the problem is resolved, begin reinstalling your third-party applications one at a time by double-clicking a single file in the original Backup subfolder that you renamed, and sync after each application you install.

10.If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the author or vendor of the third-party software if you require further assistance.

Using Your Treo 700P Smartphone

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Palm 700P manual Getting more help