Palm 700P manual Performing a hard reset

Resetting your smartphone

Performing a hard reset

A hard reset erases all information and third-party software on your Treo smartphone. Never perform a hard reset without first trying a soft reset and a system reset. You can restore previously synchronized information the next time you sync.

A hard reset may tell you whether a problem stems from your smartphone or from an application installed on it. If you do not experience the problem after you perform a hard reset, the problem is related to software you installed. See Third-party applications for suggestions on diagnosing third-party software issues.

1.Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.

2.While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.

3.Continue pressing and holding Power/End . When the logo

screen appears, release Power/End .

4.When the “Erase all data?” prompt appears, press Up to confirm the hard reset.

5.If a language selection screen appears, select the same language you selected for your desktop software.

[ ! ] IMPORTANT Always use the same language for your Treo smartphone, your operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Tip

Some third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the application’s developer to find out which data is backed up during synchronization.

Tip

If you do not see the “Erase all data?” message, the hard reset was not performed. Retry these procedure steps, making sure to hold Power/End until the logo screen appears.

Using Your Treo 700P Smartphone 251