Synchronization

Synchronization finishes but info doesn’t appear where it should

1.Make sure you’re synchronizing with the intended desktop personal information manager (PIM). The Palm Software Installation CD enables you to choose whether you want to synchronize with Palm Desktop software or Microsoft Outlook for Windows. Reinsert the installation CD and select “Change your synchronization method” if necessary. If you use a different PIM, you need to install third-party software to synchronize. For more information, consult the company that makes the PIM.

2.If multiple Palm OS devices are synchronizing with your computer, make sure you are synchronizing with the correct device name. If info is not appearing in Palm Desktop software, make sure the correct device name is selected in the User list on the toolbar of Palm Desktop software.

3.Open HotSync manager on your computer, and make sure the necessary conduits are set to Synchronize the files.

4.WINDOWS ONLY

Uninstall Palm Desktop software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select

Palm Desktop software, and then click Change/Remove.

MAC ONLY

Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after completing step 3.

5.Reboot your computer.

Tip

Outlook subfolders and public folders are not accessible with the included software. You may wish to use a third-party solution instead.

Tip

(Outlook only) If you want to sync your info with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Outlook (right-click the addresses and select Add to Personal Address Book).

Tip

For more info on Outlook conduits, right-click the HotSync manager icon in the taskbar, select Custom, select an app with Outlook in its name, and then select Help.

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