Troubleshooting | Panasonic PT-DW8300U, PT-DS8500U, PT-DS8500E

Troubleshooting

	Problem	Cause	Reference
	Problem	Cause	page
			page

		zzThe cable may be longer than the optional cable.	—
	Picture from a	zzThe external video output from a laptop computer may not be correct.	—
	Picture from a	(You may be able to change the external output settings by pressing the
	computer does not
	computer does not	[Fn] + [F3] or [Fn] + [F10] keys simultaneously. The actual method varies
	appear.
	appear.	depending on the type of computer; refer to the documentation provided

		with your computer for further details.)

	Picture from a	zz[DVI-D IN] setting in [DISPLAY OPTION] menu may be incorrect setting.	72
	Picture from a	zzThe graphic board driver of the computer needs to be updated to the	—
	computer DVI-D		—
	computer DVI-D	latest version.
	graphic board does	latest version.
	graphic board does	zzThe computer may need to be restarted after switching [DVI-D IN]	72
	not appear.		72
		setting in [DISPLAY OPTION] menu of the projector correctly.
	Projection suddenly	zzHas the filter been used up? (When the filter has been used up, the	108
	Projection suddenly	projector is not shut down but is automatically switched to a [LOW] lamp
	became darker.
	became darker.	output mode using one lamp.)
		output mode using one lamp.)

Maintenance

ENGLISH - 113

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Panasonic PT-DW8300U, PT-DS8500U, PT-DS8500E, PT-DZ8700U, PT-DZ8700E, PT-DW8300E manual Troubleshooting

Contents

TQBJ0341 PT-DS8500U PT-DW8300U Serial number ImportantSafetySafetyNotice Notice Declaration of Conformity Important Safety NoticePanasonic Environment care information for users in China Approx 000 hours PT-DZ8700U JJQuick stepsApprox W PT-D7700U Approx .2 W PT-DZ8700U For details, see the corresponding pages Contents Contents Appendix Maintenance Insert the power plug securely into the wall outlet Precautions with regard to safetyDo not handle the power plug with wet hands Do not overload the wall outlet Do not cover the air inlet port or the air outlet port Precautions with regard to safetyDo not insert any foreign objects into the projector Never attempt to remodel or disassemble the projector Do not allow children to reach the AA/R6 batteries Lamp replacementDo not disassemble the lamp unit If the lamp breaks, it could cause injury Do not place the projector in extremely hot locations Do not put your weight on this projectorAlways disconnect all cables before moving the projector Do not use the old lamp unit Condition ZzDo not set up the projector outdoorsProjector is designed for indoor use only „„Cautions when setting the projectors Security „„Take safety measures against following incidents Service life of its internal components will be shortened Cleaning and maintenanceZzDo not clean the lens surface with fuzzy or dusty cloths Disposal TXFQB02VKN Precautions with regard to safety AccessoriesTXFSX01RGQZ About Your Projector Remote controlJJTop view JJBottom view JJFront view Projector body About Your ProjectorJJSide views JJRear view JJBottom view JJTerminals on side Jjcontrol Panel Using a wired remote control Projection method Setting upJMounting on the ceiling Projecting from front Projecting from rear Setting up Screen size and throw distance Vertical Keystone Side View Setting upVertical ARC Side View Horizontal Keystone Top View QQFor the screen aspect ratio of 16 10 Unit m JJProjection distance by projection lens for PT-DZ8700U QQFor the screen aspect ratio of 16 9 Unit m QQFor the screen aspect ratio of 4 3 Unit m JJProjection distance by projection lens for PT-DS8500U QQFor the screen aspect ratio of 16 9 Unit m JJProjection distance by projection lens for PT-DW8300U QQFor the screen aspect ratio of 4 3 Unit m Throw ratio Throw ratio Aspect ratio Projection distance L formula Front leg adjusters and throwing angle JJPin assignments and signal names of RGB2 in terminal JJPin assignments and signal names of S-VIDEO in terminalJJPin assignments and signal names of Hdmi in terminal Connections JJPin assignments and signal names of DVI-D in terminal Connecting example AV equipmentConnections GND Connections Connecting example Computers Remove the Lens fixing screw.  How to install the projection lensHow to remove the projection lens JJInstallationJJRemoval Powering ON/OFFConnecting the power cord Powering up the projector Powering ON/OFFMaking adjustment and selection Connect the supplied power cable Direct power off function Powering off the projector How to adjust the focus, zoom and shift Selecting the input signalJJUsing the remote control Projecting ET-D75LE6 QQRelationship between lens orientation and screen focus Lens adjustment to compensate for uneven screen focusJJAbout the focus balance QQStructure of lens mount Projecting Turn counterclockwise QQAdjustment procedure Using the Shutter function Basic operations using the remote controlSwitching the input signal Status function Press Function button on the remote control Using the Function buttonDisplaying the internal test pattern Press Test Pattern button Press to select Test Pattern Press Aspect button on the remote control JJResetting to the factory default JJOperating procedureMenu Navigation Navigating through the menu Main Menu Menu NavigationSUB Menu Jjpicture Jjdisplay Option Jjdisplay LanguageJjtest Pattern Jjsecurity JJChanging the name of User Picture ModePicture menu Brightness ContrastPicture menu Color JJChanging the name of User 1 or User Color TemperatureJJTo further adjust toward the desired white balance JJChanging the name of USER1 or USER2 GammaSystem Daylight View Dynamic Iris SharpnessNoise Reduction To display pictures complying with the sRGB standard System Selector Shift Aspect Position menu Zoom Position menu Press to select Interlocked Press to switch Interlocked Clock PhasePress to select Clock Phase Press or Enter button Press to select Geometry Press to switch Geometry ZzHORIZONTAL Balance Jjcurved menu Keystone PT-DW8300 only Jjsub Keystone Jjlinearity Blanking Digital Cinema RealityPress to select Digital Cinema Reality Press to select Blanking Press Enter button Edge Blending Advanced Menu Input ResolutionClamp Position Advanced Menu JJTo display the adjustment marker Press to select Frame Delay Press to switch Frame Delay Advanced Menu Frame DelayRaster Position Press to select Raster Position Press Enter button Changing the display language This lets you switch the on-screen display languageDisplay Language menu Display Option menu Press to adjust the valuesColor Matching JJIf 3COLORS or 7COLORS was selected in step Display Option menu Screen SettingLarge Screen Correction JJPT-DZ8700U JJPT-DS8500U Waveform Monitor JJAdjust the waveform Auto Setup Auto Signal DVI-D JJAdjusting the signal level automatically Jjosd Position HdmiON-SCREEN Display Freeze Back ColorStartup Logo High Altitude Mode Projector Setup menuInstallation Projector ID Cooling Condition Projector Setup menuLamp Select Lamp Relay Jjbrightness Control Setup Lamp PowerBrightness Control Jjbrightness Control Gain Press to select Apply Press Enter button Jjbrightness Control StatusOFF Group a Group D Group C Group B Group QQWhen Mode of brightness control is Auto and Link is OFF QQWhen Mode of brightness control is OFFState that the brightness control is OFF is displayed Name of this projector is displayed Command Control QQWhen Mode of brightness control is set to PCZzDetails of error Error message Remedial measure JJHow to enable the Schedule function Standby ModeJJHow to assign a program JJHow to set a program JJSelecting items in Emulate JJAbout Emulate SettingRS-232C Status REMOTE2 Mode No Signal SHUT-OFFFunction Button Date and Time Lens Calibration Filter Counter ResetJJAdjusting the date and time automatically Save ALL User Data Service PasswordLoad ALL User Data Initialize Setting the P in P function Using the P in P functionP menu Press to select P in P Press Enter button Test Pattern Test Pattern menuJJCycle of displayed internal test patterns Press to select the required test pattern Registering a signal to the list Signal List menuJjregistered Signal Status Renaming a registered data JJDisplaying the sub memory list and restoring the settings JJRegistering the current settings to the listTest Pattern menu Managing the sub memory list JJDeleting a sub memory data Security Password Change Security PasswordPress and numeral keys to set the password Security menu Menu Lock Password Display SettingSecurity menu Text Change Jjremote Controller Control Device SetupPress to select Control Device Setup Press Enter button Press to select Enable or DISABLE, and press Enter button Network menu Network SetupNetwork Control Network Status JJName and function of network function parts Network menu Network connections Click OK to display the Projector status Network menu Accessing from the Web browser QQAdministrator mode JJChange PasswordQQUser mode Click Change password Administrator User JJBasic control JJProjector status JJDetail control Parameter Description JJError informationWhen Failed has appeared for an item JJE-mail setup Network menu Network menu JJPing test JJAuthentication set up JJContents of mail sent JJNetwork config JJAdjust clock Managing the indicated problems Monitor Lamp indicatorsJJLAMP1/LAMP2 indicator Lamp Information Check point Remedial measure Indication Jjfilter indicator Monitor Lamp indicatorsJjtemp indicator Jjacf Auto Cleaning Filter unit ReplacementBefore replacing the unit Replacing the unit JJPrecautions on lamp unit replacement ReplacementJJWhen to replace the lamp unit JJLamp unit Replace the new Lamp unit in correct direction JJProcedure of lamp unit replacement Troubleshooting Troubleshooting JJPJLink security authorization JJControl commandsCommand Control details Technical Information There is a response from the projector Technical Information Control commands via LANCommand transmission method Transmit by the following command format Response data Data section Blank ModeError response Error message Termination symbol Technical Information JJCommunication conditions Factory setting JJPin assignments and signal namesTechnical Information Serial terminal JJConnection JJBasic format JJBasic format with sub commandSTX ETX Lens control command JJCable specifications JJPin assignments and control Sub 9-pin Outside view Pin No Signal name Open H Short LTechnical Information Remote 2 in terminal Technical Information Two window display combination list Restoring the Menu Lock Password to default EDID1 EDID2 EDID3 Technical Information List of compatible signals Scanning Dot clock PnP *1 Display resolution Frequency Number of pixels Specifications Dimensions Specifications Unit mm Specifications DimensionsAbout brand Ceiling bracket Attachment procedure Focus Index Panasonic Way, Secaucus, NJ 07094 TEL 877 803 Panasonic Solutions CompanyPanasonic Canada Inc