troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting.
PROBLEM |
| SOLUTION |
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A valid card that had been in use became | 1) | The card ID might be registered only to the controller and not to the PC. During |
unregistered after |
| the process of |
from a PC. |
| memory in the unit and rewrites from the beginning. This trouble can happen if |
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| those IDs were not registered on the PC at the point of |
| 2) | Check whether the card ID is registered on the PC or not. |
| 3) | If not, please register the card ID and try again. |
| 4) | If the trouble persists after following the procedures above, contact a designated |
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| service center. |
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I entered the Master ID “00000000” but I | 1) | Try changing the Master ID using the application software. (The Master ID will be |
still cannot enter the Setup Mode |
| changed to the value of your choice.) |
(“0000000000” for | 2) | If the product does not function properly, follow the steps below to initialize the |
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| system : |
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| After the installation and connections are completed, press the initialize button |
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| and apply power (+12V DC) to turn on the product. |
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| You will see the “Initialize OK? 0:No 1: Yes” message on the screen. |
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| Press the button 1 if you want to initialize the system. |
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| After all the initialization process is completed, the system will be operating on |
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| the normal mode and the screen will display the SAMSUNG logo, Date and Time |
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| information. |
| 3) | If the trouble persists after following the procedures above, contact a designated |
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| service center. |
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No problem with accessing by card, but | 1) | Check whether a beep sounds when you press a key. |
cannot access via a manual PIN input. |
| If a beep sounds, the problem may be wrong settings. |
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| Proceed as followings: |
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| - Enter the Master ID (Default=“00000000”) to get into the Setup mode. (“0000000000” for SSA- |
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| S30X1) |
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| - Press the F1 button. |
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| - Select ‘USE’ in the [RD#1 KEY INPUT] on the screen. |
| 2) | When there is no beep sound or the problem persists after the [RD#1 KEY INPUT] |
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| has been set to ‘USE’, contact a designated service center. |
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The unit suddenly returns to the normal | • The unit is originally programmed to go back to the normal operating mode when | |
operating mode. |
| no buttons are pressed or no cards are read within 60 seconds in the setup mode. |
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The “SCHEDULE ERROR” message | 1) | If the unit used to be properly operating before, it is likely that there has been an |
appears when a RFID card is being read. |
| electric shock that damaged the internal memory and data. Please initialize the |
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| unit as instructed in the manual. |
| 2) | Check if the ID information has been configured correctly. |
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| - Check if the Time Schedule is set to the time of your choice. |
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| - Check if the values for TA and TB are set correctly to the Time Schedule of your choice |
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| during the ID registration. |
| 3) | If this unit is connected to a PC software, use the software that allows easy |
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| settings. |
| 4) | If the trouble persists after following the procedures above, contact a designated service center. |
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TROUBLE SHOOTING
English _ 77