Sunrise Global CM250 IP PC-IP Software, Upgrade Procedures, Downloading Replacement Software

Chapter 6

Upgrade Procedures

Chapter 6 Upgrade Procedures

83

PC-IP SOFTWARE

Downloading Replacement Software

The latest upgrades are always available at the Sunrise Telecom Web page located at www.sunrisetelecom.com/broadband.

When upgrading, it is best to be sure that you have a CM500 IP available and that you have sent your entire database to it using the Clone Copy command or the Send commands from each of the configuration Setup screens. This will ensure that your database information is saved and available in the future.

Select the Downloads item from the Web page. Information is available on this page, which explains the changes that you will expect to find in the upgraded firmware and software. Typically, both the latest PC-IP software and Install Profiler firmware will be released together. Check the box for the installation package that you need. You may check both to download both PC-IP and Install Profiler upgrades. You will be ask to fill out a registration form, which ensures that you receive important notices about future upgrades when they become available. Once this form is complete, you begin the download process. When prompted, select the Save to my PC option and click on OK. The upgrades will be saved to the Temp directory of your PC. Once this process is complete, you will need to go to the Temp directory and open the installation package for one or both programs.

Installing the PC-IP Upgrade

Using Windows Explorer, open the file named: “PCIPSetup#.##.exe”. This will un-install the last version of PC-IP software. Confirm the prompts that you want to un-install PC-IP. Running the “PCIPSetup#.##.exe” a second time will install the new upgraded version of PC-IP software. This installation will follow the same procedure outlined in the Installation section of this manual.

If there are compatibility issues between the old database(s) and the new program a message appears when the program opens. If the old database cannot be opened, you can download your