Tektronix 740, 740L Error codes

94

Phaser 740 and 740L Laser Printers

4

Troubleshooting

Error codes

If the printer’s front panel displays a message Error XX, ﬁnd the error code in this

table and follow the instructions for resolving the problem.

Error User Corrective Action

Error 01 ■Remove and re-install black Toner Cartridge, then turn the printer

off and on.

■Replace black Toner Cartridge, then turn the printer off and on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Error 02 ■Remove and re-install cyan Toner Cartridge, then turn the printer

off and on.

■Replace cyan Toner Cartridge, then turn the printer off and on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Error 03 ■Remove and re-install magenta Toner Cartridge, then turn the

printer off and on.

■Replace magenta Toner Cartridge, then turn the printer off and on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Error 04 ■Remove and re-install yellow T oner Cartridge, then turn the printer

off and on.

■Replace yellow Toner Cartridge, then turn the printer off and on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Error 05, 10, 11,

12, and 13 ■Turn the printer power off, then on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Error 20 ■Remove and re-install Imaging Unit (make sure that Imaging Unit

is locked in place). Turn the printer off, then on.

■Remove and re-install Main Charge Grid. Turn the printer off, then

on.

■Remove and re-install Transfer Kit. Turn the printer off, then on.

■Remove and re-install each of the Toner Cartridges. Turn the

printer off, then on.

■Replace Main Charge Grid. Turn the printer off, then on.

■Replace Imaging Unit (make sure that Imaging Unit is locked in

place). Turn the printer off, then on.

■Replace Transfer Kit. Turn the printer off, then on.

■Replace the Toner Cartridges. Turn the printer off, then on.

■If problem persists, check www2.tek.com/merlin/tko and/or

contact Service.

Contents

Main Page Page Page User safety summary 33100-45 FOR USERS IN JAPAN DANGER: CAUTION: VORSICHT: ATTENTION: Contents vi 4 Troubleshooting 5 Printer Management vii 6 Using Color 8 Connecting Peripheral Devices 7 Using Printer Utilities Page Page 2 PhaserShare Networking Setup Guide Printed and on-line books 3 Advanced Features and Troubleshooting Manual Tektronix World Wide Web sites Tektronix home page 4 Color Printer Resources Color Connection PhaserLink software TekSMART Knowledge Base All about media Transparency Trays Paper Trays 500 sheets per package Use Tektronix paper for best results. Multi-Purpose Tray Use the Multi-Purpose Tray for specialty media. 500 sheets per package Margins and print area Supported media sizes selected in drivers and front panel 23 41 Media hints Loading media trays Loading paper Loading Tektronix transparencies Hints for making transparencies Using the Multi-Purpose Tray Setting media thickness 13 abc N Inserting the media Loading specialty media in the Multi-Purpose Tray Tektronix Transparencies Letterhead Page Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes 21 8. In your application: C Guidelines for printing envelopes Envelope printing hints Laser labels 23 7. C Guidelines for printing on labels Tektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Duplex printing Automatic duplex Page Manual duplex Using the Multi-Purpose Tray Page Using a PAPER tray Page Adjusting margins Adjusting margins for a single-sided print Page Adjusting margins for a duplex print Page Using fonts Resident typefaces (PostScript) Downloading fonts Resident typefaces (PCL5) Downloading fonts from a Macintosh Downloading fonts with Windows 95 / Windows 98 (parallel connection only) Printing a list of resident fonts From a Macintosh From a PC or workstation Using Quick Collate Requirements Quick Collate hints Using Slip Sheets Previewing with Check Print Requirements Enable Check Print and reset the timeout Use Check Print 44 Using Image Smoothing Automatic tray switching Macintosh PC Output Order Output Order: Face Up Output Order: Face Down Output Order hints PhaserLink PDF Direct Printing PhaserPrint Plug-in for Photoshop Installing the plug-in: Macintosh Compatibility requirements Installing the plug-in Installing the plug-in: Windows Compatibility requirements Installing the plug-in Using the plug-in 48 Selecting options in the PhaserPrint dialog box N Number of copies Print using (Macintosh) 49 Print using (Windows) N Printer name 50 Media size (selection) Color Correction Media Quality 51 Fast preview Output face up Check Print 52 Image Smoothing Stylized representation of the page Scaling an image 53 Landscape orientation Center images Replicate images Image size 54 Image separation Number of images Page Page 3 User-replaceable components Consumables When to replace components Toner Cartridges Imaging Unit Fuser Fuser Roll 60 Consumables Consumable life information Consumables Page Toner Imaging Unit Main Charge Grid Fuser Roll Page Using the information on the Consumables Page Life Remaining 0 50 100 050 Fuser On-line support Phaser 740 and 740L Laser Printers Troubleshooting Customer Support Centers Getting information by fax Troubleshooting Diagnostic tools PhaserShare Networking Manual User Guide Maintaining print quality Troubleshooting Symptoms and solutions Front Panel Messages Front Panel Messages (cont'd.) Troubleshooting Print quality problems Color Density Samples Page Page or Page Page Color Density Samples If you cant make a print Troubleshooting Problems with jams Problems with image size and position Problems with automatic duplexing upper Color Density Samples Setup Guide lower Troubleshooting Printed colors are not what you expected (cont'd.) Print quality hints 84 Media hints Manual Duplex with specialty media. Manual Duplex with the Multi-Purpose tray. Automatic Duplex. Media handling Improving print speed Relative port speed Fastest print time Printed colors are not what you expected Printing PANTONE Colors Using the Tektronix halftone screens Selecting page sizes in Windows applications Fonts printing incorrectly from Windows Sharing the printer on a network Driver, utility les, and front panel interactions If the Apple Printer Utility does not work (AppleTalk) Startup page prints even though it is disabled PostScript printing errors Enabling the PostScript error handler Troubleshooting Error codes Page Page 97 Clearing a media jam E A Jam at A Jam at B Jam at C Page Jam at D Page Jam at E Jam at Multi-Purpose Jam at Duplex Unit Occasional cleaning Page Printing the cleaning page The printer contains instructions for cleaning the rollers and Duplex Unit. 12 At the printers front panel, press Menu. Scroll to Cleaning. Press Menu; this message appears: Cleaning the sensor Cleaning other rollers 5 PhaserLink Printer Management software Usage Prole For the designated operator, system administrator or service provider For the system administrator For the service provider Job Accounting Enabling and disabling the Startup Page Changing the Energy Star timeout Protected mode for the front panel menu Macintosh utility les: PC utility les: 116 Chapter Print-quality modes 118 Using Color www.colorconnection.tektronix.com Color corrections Controlling color density 9698-17.color Cyan Magenta Yellow Black Print the Color Reference Page On the front panel, press Menu. Scroll through the selections until the display reads: 120 Using Color 33100-02 Cyan Magenta Yellow Black c. Adjust the colors average value Printing the Color Sampler Charts Overview Color charts Printing samplers from a Macintosh Installing color correction les Selecting a color correction le Downloading a color correction le Printing a color sampler chart Printing the desired color from an application Printing samplers from a PC Installing color correction les Downloading a color correction le Printing a color sampler chart Selecting a color correction in an application Printing a color sampler chart from the front panel Selecting a color correction in an application PANTONE Color Files Printer-specic PANTONE Methods of printing PANTONE Colors PANTONE Colors from color selection books Installing the PANTONE Color les Macintosh PC Printing the PANTONE 133 Color Chart N PC 7 Using the les on the printers CD-ROM Downloading les from a Macintosh Using the Apple Printer Utility to download les Page Apple Printer Utility Using the to perform other tasks Turning on/off the Startup Page Changing the printers AppleTalk name Downloading les from a PC Windows 3.1 Windows 95 / Windows 98 Windows NT Downloading les from the Tektronix World Wide Web site Downloading les from the Tektronix ftp server Page 8 Devices Connecting SCSI devices Required items Connection overview Connecting one SCSI device Connecting multiple SCSI devices Initializing a formatted SCSI device Macintosh users PC and workstation users Enabling and disabling SysStart Job execution Macintosh users PC and workstation users 9 with a Scanner Overview Making copies Copying a single page Copying multiple pages with an Auto-Document Feeder Using Your Printer with a Scanner Using the front panel Copier Menu Using Your Printer with a Scanner Copier Menu 154 Placing and scaling images 3. Copy print 2. Original on the scanners glass 1. Original print Copying at 100% scale Copying to t full-bleed images Scaling images using Zoom Scaling images using Scan Area 10 and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards Declaration of conformity for 220-230 VAC equipment 159 FCC Class B device W for 220-230 VAC equipment Material Safety Data Sheets Regulatory Information and Specifications MSDS for Toner Regulatory Information and Specifications 163 Specications Operating range: temperature and humidity Celsius: Fahrenheit: Temperature Page Index A C D E F G H I J L M N O P Q R S T U V W