Tektronix 740L instruction

4 Troubleshooting

Error	User Corrective Action

Error 70, 71, and 72	■ Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 73	■ Remove and re-install Imaging Unit. Turn the printer off, then on.
	■ Replace Imaging Unit. Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 74	■ Remove and re-install Fuser. Turn the printer off, then on.
	■ Replace Fuser. Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 80, 81, 82, 83, ■ Turn the printer off, then on. and 84

■If problem persists, check www2.tek.com/merlin/tko and/or contact Service.

Error 01p through

Error 47p

■Make sure that installed memory DIMM(s) are compatible with printer’s image processor board and that they are installed in the proper slot(s).

■If problem persists, check www2.tek.com/merlin/tko and/or contact Service.

96Phaser 740 and 740L Laser Printers

Image 106

Tektronix 740L manual Error 80, 81, 82, 83, Turn the printer off, then on

Contents

S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Terms in manual Caution User safety summarySymbols as marked on product Terms on product Caution For Users in Japan Contents Troubleshooting Printer Management Using Printer Utilities Using ColorConnecting Peripheral Devices Using Your Printer with a Scanner Regulatory Information and SpecificationsIndex Color Printer Resources Chapter Printed and on-line books Setup GuidePhaserShare Networking Setup Guide User Guide What it includes Where to ﬁnd it Advanced Features and Troubleshooting ManualPhaserShare Networking Manual Tektronix World Wide Web sites Color Connection PhaserLink softwareTekSMART Knowledge Base What it includes Paper Trays All about mediaTransparency Trays Multi-Purpose Tray Use the Multi-Purpose Tray for specialty media Supported media sizes selected in drivers and front panel Margins and print areaMargins Media Size Print area Top Bottom Sides Media hints U T I O N Loading paper Loading media traysLoading letterhead paper Loading Tektronix transparencies Using the Multi-Purpose Tray Using the Transparency trayHints for making transparencies Standard media Using the Multi-Purpose TraySpecialty media Setting media thickness Thin Medium Thick Inserting the media Media type Tray capacity Loading specialty media in the Multi-Purpose Tray Tektronix Transparencies Letterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Your application Guidelines for printing envelopesEnvelope printing hints A supported printer driver Laser labels Sheet size Label size Avery label Setting Guidelines for printing on labels Tektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Automatic duplex Duplex printingAutomatic duplex Manual duplex PC Windows 95 / Windows Macintosh LaserWriterPC Windows PC Windows NT4 Multi-Purpose Tray recommended Manual duplexPaper trays Side Using the Multi-Purpose TrayMedia type Front panel selection 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins Adjusting margins for a single-sided print Scroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Resident typefaces PCL5 Using fontsResident typefaces PostScript Downloading fonts Downloading fonts from a Macintosh From a Macintosh Printing a list of resident fontsFrom a PC or workstation Requirements Using Quick CollateQuick Collate hints Using Slip Sheets Enable Check Print and reset the timeout Previewing with Check Print Use Check Print Automatic tray switching Using Image SmoothingMacintosh Output Order Face Down Output OrderOutput Order Face Up Output Order hints Installing the plug-in PhaserPrint Plug-in for PhotoshopInstalling the plug-in Macintosh Compatibility requirements Installing the plug-in Windows Using the plug-in Print using Macintosh Selecting options in the PhaserPrint dialog boxNumber of copies Printer name Print using WindowsPrinter model Media Media size selectionColor Correction Quality Output face up Fast previewCheck Print Stylized representation Image SmoothingScaling an image Replicate images Landscape orientationCenter images Image size Image separation Number of images Media size display Image layoutShow color preview of image Phaser 740 and 740L Laser Printers Consumables User-replaceable components Order numbers Average life % of coverage When to replace componentsToner Cartridges Front panel messages Fuser Roll Imaging UnitFuser Order numbers Average life Transfer Kit Consumable life informationMain Charge Grid Usage Proﬁle Report Status of each consumable Using the information on the Consumables LOW Troubleshooting On-line support Customer Support Centers Customer Support Centers Getting information by fax Country Numbers Service Print Conﬁguration Diagnostic toolsConsumables PhaserLink Printer Management Software Front panel Usage Proﬁle Report Color Density Samples Color Reference Margin Adjust Pages Calibrate Margins Where does the symptom appear? Solution Basic rules for troubleshootingMaintaining print quality Symptom Possible Causes Solution Symptoms and solutionsFront Panel Messages Front Panel Messages contd Fuser expired Print quality problems Print quality problems contd To avoid the problem Phaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality Symptom Solution If you can’t make a print Problems with jams Problems with image size and position SymptomSolution Problems with automatic duplexingPrinted colors are not what you expected Printed colors are not what you expected contd Presentation, change it to Standard Print quality hints Double-sided printing Media hintsMedia handling Specialty media Relative port speed Improving print speedFastest print time Printed colors are not what you expected Using the Tektronix halftone screens Printing Pantone Colors Selecting page sizes in Windows applications Windows Feature set PostScript printer description ﬁle ppd Fonts printing incorrectly from Windows Driver, utility ﬁles, and front panel interactions Sharing the printer on a networkIf the Apple Printer Utility does not work AppleTalk Error messages on the Startup Startup page prints even though it is disabledMessageDescription Windows 3.1 users PostScript printing errorsMacintosh users Windows 95 users Enabling the PostScript error handler Error codes Error User Corrective Action If problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Solution Jam at a Jam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit Occasional cleaning 107 Duplex Unit Paper-pick rollers aSensor Printing the cleaning Phaser 740 Color Printer Cleaning the sensor Cleaning other rollers PhaserLink Printer Management software Printer Management For the service provider For the system administratorUsage Proﬁle Job Accounting From utility ﬁles From PhaserLink Printer Management softwareEnabling and disabling the Startup From the printer’s front panel Changing the Energy Star timeout Macintosh utility ﬁles Protected mode for the front panel menuPC utility ﬁles Using Color Print-quality modes Color corrections DIC Controlling color density Print the Color Reference Color Adjust the colors 121 Calibrate Colors menu selections Menu item What it does How it works Printing the Color Sampler Charts Overview Color charts Color sampler chart descriptions Selecting a color correction ﬁle Installing color correction ﬁlesPrinting samplers from a Macintosh Downloading a color correction ﬁle Printing a color sampler chart Printing the desired color from an application Printing samplers from a PC Selecting a color correction in an application Printing a color sampler chart from the front panel Scroll to RGB Color Sampler or Cmyk Color Sampler Methods of printing Pantone Colors Pantone Color FilesPrinter-speciﬁc Pantone Colors Pantone Colors from color selection books For ﬁnal output on a color printing press Installing the Pantone Color ﬁles Macintosh Printing the entire chart Printing the Pantone Color ChartPrinting individual pages from Acrobat Reader From a nonsupported driver Using the Apple Printer Utility to download ﬁles Using the ﬁles on the printer’s CD-ROMDownloading ﬁles from a Macintosh Using Printer Utilities Turning on/off the Startup Using the Apple Printer Utility to perform other tasksChanging the printer’s AppleTalk name Windows Downloading ﬁles from a PCWindows 95 / Windows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Downloading ﬁles from the Tektronix ftp server Type anonymousPage Scsi peripheral devices Device Uses Required items Connecting Scsi devicesConnection overview Connecting one Scsi device Connecting multiple Scsi devices Macintosh users Initializing a formatted Scsi devicePC and workstation users Enabling and disabling SysStart Job execution NOSYSTRT.PS Using Your Printer with a Scanner Overview Making copies Copying a single Copying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Reset Factory Defaults Copier Menu Placing and scaling images Copying at 100% scale Copying to ﬁt full-bleed images Scaling images using Zoom Scaling images using Scan Area Regulatory Information and Specifications For 220-230 VAC equipment Declaration of conformityEnvironmental Phenomena Test Speciﬁcation Basic Standard FCC Class B device R N I N G Material Safety Data Sheets Msds for Toner Toxicological Information Physical And Chemical PropertiesStability And Reactivity Ecological Information Speciﬁcations Dimensions of Lower Tray Assembly Power ConsumptionState Average power Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper