Customer Support Centers | Tektronix 740L guide

4 Troubleshooting

Customer Support Centers

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide:

Customer Support Centers

Australia	France	New Zealand
1-800-811-177	01 69 86 8137	+61	2 9888 0100
Austria	Germany	Norway
0660 5804	0180 525 3535	(22)	723 801
Belgium	Hong Kong	Singapore (ASEAN)
02 720 9602	2585-6655	1-800-356-5565
Brazil	India (South Asia)	Spain
0800 16 0220	(91) 80-227-5577	902 239 272
Canada	Italy	Sweden
1-800-835-6100	02 45 287 000	(08)	299 071
China	Japan	Switzerland
10-6235-1230	81 3 3448 4872	155 9493
Denmark	Korea	Taiwan
(44) 533 444	2-528-5299	(02)	2757-1571
Eastern Europe and	Luxembourg	Thailand
the Middle East	400 847	2-645-4407
+44 1908 68187	Netherlands	U.K.
Finland	Netherlands	U.K.
Finland	(040) 267 0440	(01)	908 681 707
0203 206 30		U.S.
		U.S.
		1-800-835-6100

All other locations: Contact local Tektronix dealers or Tektronix ofﬁces.

For a list of dealers in your area, visit www.tek.com/Color_Printers/contacts.

64Phaser 740 and 740L Laser Printers

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Tektronix 740L manual Customer Support Centers

Contents

S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Terms in manual Caution User safety summarySymbols as marked on product Terms on product Caution For Users in Japan Contents Troubleshooting Printer Management Connecting Peripheral Devices Using ColorUsing Printer Utilities Index Regulatory Information and SpecificationsUsing Your Printer with a Scanner Color Printer Resources Chapter Printed and on-line books Setup GuidePhaserShare Networking Setup Guide User Guide What it includes Where to ﬁnd it Advanced Features and Troubleshooting ManualPhaserShare Networking Manual Tektronix World Wide Web sites Color Connection PhaserLink softwareTekSMART Knowledge Base What it includes Transparency Trays All about mediaPaper Trays Multi-Purpose Tray Use the Multi-Purpose Tray for specialty media Margins Media Size Print area Top Bottom Sides Margins and print areaSupported media sizes selected in drivers and front panel Media hints U T I O N Loading letterhead paper Loading media traysLoading paper Loading Tektronix transparencies Hints for making transparencies Using the Transparency trayUsing the Multi-Purpose Tray Specialty media Using the Multi-Purpose TrayStandard media Setting media thickness Thin Medium Thick Inserting the media Media type Tray capacity Loading specialty media in the Multi-Purpose Tray Tektronix Transparencies Letterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Your application Guidelines for printing envelopesEnvelope printing hints A supported printer driver Laser labels Sheet size Label size Avery label Setting Guidelines for printing on labels Tektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Automatic duplex Duplex printingAutomatic duplex Manual duplex PC Windows 95 / Windows Macintosh LaserWriterPC Windows PC Windows NT4 Paper trays Manual duplexMulti-Purpose Tray recommended Media type Front panel selection Using the Multi-Purpose TraySide 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins Adjusting margins for a single-sided print Scroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Resident typefaces PCL5 Using fontsResident typefaces PostScript Downloading fonts Downloading fonts from a Macintosh From a PC or workstation Printing a list of resident fontsFrom a Macintosh Quick Collate hints Using Quick CollateRequirements Using Slip Sheets Enable Check Print and reset the timeout Previewing with Check Print Use Check Print Macintosh Using Image SmoothingAutomatic tray switching Output Order Face Down Output OrderOutput Order Face Up Output Order hints Installing the plug-in PhaserPrint Plug-in for PhotoshopInstalling the plug-in Macintosh Compatibility requirements Installing the plug-in Windows Using the plug-in Number of copies Selecting options in the PhaserPrint dialog boxPrint using Macintosh Printer model Print using WindowsPrinter name Media Media size selectionColor Correction Quality Check Print Fast previewOutput face up Scaling an image Image SmoothingStylized representation Replicate images Landscape orientationCenter images Image size Image separation Number of images Show color preview of image Image layoutMedia size display Phaser 740 and 740L Laser Printers Consumables User-replaceable components Order numbers Average life % of coverage When to replace componentsToner Cartridges Front panel messages Fuser Roll Imaging UnitFuser Order numbers Average life Main Charge Grid Consumable life informationTransfer Kit Usage Proﬁle Report Status of each consumable Using the information on the Consumables LOW Troubleshooting On-line support Customer Support Centers Customer Support Centers Getting information by fax Country Numbers Consumables Diagnostic toolsService Print Conﬁguration PhaserLink Printer Management Software Front panel Usage Proﬁle Report Color Density Samples Color Reference Margin Adjust Pages Calibrate Margins Maintaining print quality Basic rules for troubleshootingWhere does the symptom appear? Solution Front Panel Messages Symptoms and solutionsSymptom Possible Causes Solution Front Panel Messages contd Fuser expired Print quality problems Print quality problems contd To avoid the problem Phaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality Symptom Solution If you can’t make a print Problems with jams Problems with image size and position Printed colors are not what you expected Problems with automatic duplexingSymptomSolution Printed colors are not what you expected contd Presentation, change it to Standard Print quality hints Double-sided printing Media hintsMedia handling Specialty media Fastest print time Improving print speedRelative port speed Printed colors are not what you expected Using the Tektronix halftone screens Printing Pantone Colors Selecting page sizes in Windows applications Windows Feature set PostScript printer description ﬁle ppd Fonts printing incorrectly from Windows If the Apple Printer Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions MessageDescription Startup page prints even though it is disabledError messages on the Startup Windows 3.1 users PostScript printing errorsMacintosh users Windows 95 users Enabling the PostScript error handler Error codes Error User Corrective Action If problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Solution Jam at a Jam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit Occasional cleaning 107 Sensor Paper-pick rollers aDuplex Unit Printing the cleaning Phaser 740 Color Printer Cleaning the sensor Cleaning other rollers PhaserLink Printer Management software Printer Management Usage Proﬁle For the system administratorFor the service provider Job Accounting From utility ﬁles From PhaserLink Printer Management softwareEnabling and disabling the Startup From the printer’s front panel Changing the Energy Star timeout PC utility ﬁles Protected mode for the front panel menuMacintosh utility ﬁles Using Color Print-quality modes Color corrections DIC Controlling color density Print the Color Reference Color Adjust the colors 121 Calibrate Colors menu selections Menu item What it does How it works Printing the Color Sampler Charts Overview Color charts Color sampler chart descriptions Selecting a color correction ﬁle Installing color correction ﬁlesPrinting samplers from a Macintosh Downloading a color correction ﬁle Printing a color sampler chart Printing the desired color from an application Printing samplers from a PC Selecting a color correction in an application Printing a color sampler chart from the front panel Scroll to RGB Color Sampler or Cmyk Color Sampler Printer-speciﬁc Pantone Colors Pantone Color FilesMethods of printing Pantone Colors Pantone Colors from color selection books For ﬁnal output on a color printing press Installing the Pantone Color ﬁles Macintosh Printing individual pages from Acrobat Reader Printing the Pantone Color ChartPrinting the entire chart From a nonsupported driver Downloading ﬁles from a Macintosh Using the ﬁles on the printer’s CD-ROMUsing the Apple Printer Utility to download ﬁles Using Printer Utilities Changing the printer’s AppleTalk name Using the Apple Printer Utility to perform other tasksTurning on/off the Startup Windows 95 / Windows Downloading ﬁles from a PCWindows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Downloading ﬁles from the Tektronix ftp server Type anonymousPage Scsi peripheral devices Device Uses Connection overview Connecting Scsi devicesRequired items Connecting one Scsi device Connecting multiple Scsi devices PC and workstation users Initializing a formatted Scsi deviceMacintosh users Enabling and disabling SysStart Job execution NOSYSTRT.PS Using Your Printer with a Scanner Overview Making copies Copying a single Copying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Reset Factory Defaults Copier Menu Placing and scaling images Copying at 100% scale Copying to ﬁt full-bleed images Scaling images using Zoom Scaling images using Scan Area Regulatory Information and Specifications Environmental Phenomena Test Speciﬁcation Basic Standard Declaration of conformityFor 220-230 VAC equipment FCC Class B device R N I N G Material Safety Data Sheets Msds for Toner Toxicological Information Physical And Chemical PropertiesStability And Reactivity Ecological Information Speciﬁcations State Average power Power ConsumptionDimensions of Lower Tray Assembly Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper