Tektronix 740L manual Problems with jams, Problems with image size and position

4 Troubleshooting

Problems with jams

Symptom	Solution
Frequent paper-picking errors	Make sure that the Media Thickness Switch is set correctly for the media installed in the
	Multi-Purpose Tray. Refer to page 13 for details on setting media thickness. If the printer
	picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner
	setting.
	Fan the paper or transparencies before installing them in their respective trays; this is
	especially important for transparencies because they tend to stick together.
	Make sure that the media is installed under the hooks at the front of the media tray.
	If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
	Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.
	Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
	Cleaning menu in the front panel.
Frequent media jams	Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the
	media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to
	“All about media” on page 5 for more information.
	Make sure that the Media Thickness Switch is set correctly for the media installed in the
	Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness
	Switch to a thicker setting. Refer to page 13 for more information.
	If you are using media that is 105 g/m2 (28 lb.), check if the Face Down media output
	setting is selected in the driver. If it is, change the setting to Face Up. If the problem
	persists, use the Multi-Purpose Tray rather than a media tray.
	Use only Tektronix transparencies. Tektronix does not guarantee the results of
	non-Tektronix transparencies in Tektronix printers.
	Make sure that the media is installed under the hooks at the front of the media tray.
	Do not overfill the media tray, as indicated by the red line on the right side of the tray.
	Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
	Cleaning menu in the front panel.
Media frequently wraps	Replace the Fuser Roll.
around the Fuser.

Problems with image size and position

Symptom	Solution
Off-set images	Check your application for correct image sizing.
Cut-off images	Check your application for image sizing.
	Make sure that you are using the correct PPD file and have selected the correct
	page size.
	Make sure that the correct size media is in the media tray.
Image shifts or margins are	Make sure that you have installed the driver for this printer, or the correct PPD file onto
incorrect (Macintosh)	your Macintosh so that you can select the correct page sizes from the driver.
	If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
	Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.

80Phaser 740 and 740L Laser Printers