Clearing a media jam | Tektronix 740L specification

Troubleshooting 4

Clearing a media jam

If the printer has frequent media jams, make sure that you follow these guidelines:

■Always use high-quality laser paper, recommended labels, and Tektronix transparencies, glossy paper, and fabric transfer media.

■Make sure that you load specialty media only in the Multi-Purpose Tray and that you set the Media Thickness Switch to the correct setting for the media used.

■To prevent jams, clean the printer’s rollers. See “Occasional cleaning” on page 107 for details.

If a media jam occurs, the front panel reports Jam at <Location> on the display’s ﬁrst line. The <Locations> are the various sensors throughout the paper path, listed as A through E. The second line of the display directs you to the location; for example, Open left side door. Inside the printer’s front door is a label showing the location for each jam.

Advanced Features and Troubleshooting Manual

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Tektronix 740L manual Clearing a media jam

Contents

S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Terms on product Caution User safety summarySymbols as marked on product Terms in manual Caution For Users in Japan Contents Printer Management Troubleshooting Connecting Peripheral Devices Using ColorUsing Printer Utilities Index Regulatory Information and SpecificationsUsing Your Printer with a Scanner Chapter Color Printer Resources User Guide Setup GuidePhaserShare Networking Setup Guide Printed and on-line books Tektronix World Wide Web sites Advanced Features and Troubleshooting ManualPhaserShare Networking Manual What it includes Where to ﬁnd it What it includes PhaserLink softwareTekSMART Knowledge Base Color Connection Transparency Trays All about mediaPaper Trays Use the Multi-Purpose Tray for specialty media Multi-Purpose Tray Margins Media Size Print area Top Bottom Sides Margins and print areaSupported media sizes selected in drivers and front panel U T I O N Media hints Loading letterhead paper Loading media traysLoading paper Loading Tektronix transparencies Hints for making transparencies Using the Transparency trayUsing the Multi-Purpose Tray Specialty media Using the Multi-Purpose TrayStandard media Thin Medium Thick Setting media thickness Media type Tray capacity Inserting the media Tektronix Transparencies Loading specialty media in the Multi-Purpose Tray Letterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes A supported printer driver Guidelines for printing envelopesEnvelope printing hints Your application Laser labels Guidelines for printing on labels Sheet size Label size Avery label Setting Tektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Manual duplex Duplex printingAutomatic duplex Automatic duplex PC Windows NT4 Macintosh LaserWriterPC Windows PC Windows 95 / Windows Paper trays Manual duplexMulti-Purpose Tray recommended Media type Front panel selection Using the Multi-Purpose TraySide 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins for a single-sided print Adjusting margins Scroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Downloading fonts Using fontsResident typefaces PostScript Resident typefaces PCL5 Downloading fonts from a Macintosh From a PC or workstation Printing a list of resident fontsFrom a Macintosh Quick Collate hints Using Quick CollateRequirements Using Slip Sheets Previewing with Check Print Enable Check Print and reset the timeout Use Check Print Macintosh Using Image SmoothingAutomatic tray switching Output Order hints Output OrderOutput Order Face Up Output Order Face Down Compatibility requirements PhaserPrint Plug-in for PhotoshopInstalling the plug-in Macintosh Installing the plug-in Using the plug-in Installing the plug-in Windows Number of copies Selecting options in the PhaserPrint dialog boxPrint using Macintosh Printer model Print using WindowsPrinter name Quality Media size selectionColor Correction Media Check Print Fast previewOutput face up Scaling an image Image SmoothingStylized representation Image size Landscape orientationCenter images Replicate images Number of images Image separation Show color preview of image Image layoutMedia size display Phaser 740 and 740L Laser Printers User-replaceable components Consumables Front panel messages When to replace componentsToner Cartridges Order numbers Average life % of coverage Order numbers Average life Imaging UnitFuser Fuser Roll Main Charge Grid Consumable life informationTransfer Kit Status of each consumable Usage Proﬁle Report LOW Using the information on the Consumables On-line support Troubleshooting Customer Support Centers Customer Support Centers Country Numbers Getting information by fax Consumables Diagnostic toolsService Print Conﬁguration Usage Proﬁle Report PhaserLink Printer Management Software Front panel Calibrate Margins Color Density Samples Color Reference Margin Adjust Pages Maintaining print quality Basic rules for troubleshootingWhere does the symptom appear? Solution Front Panel Messages Symptoms and solutionsSymptom Possible Causes Solution Fuser expired Front Panel Messages contd Print quality problems To avoid the problem Print quality problems contd Phaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality If you can’t make a print Symptom Solution Problems with image size and position Problems with jams Printed colors are not what you expected Problems with automatic duplexingSymptomSolution Presentation, change it to Standard Printed colors are not what you expected contd Print quality hints Specialty media Media hintsMedia handling Double-sided printing Fastest print time Improving print speedRelative port speed Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screens Windows Selecting page sizes in Windows applications Fonts printing incorrectly from Windows Feature set PostScript printer description ﬁle ppd If the Apple Printer Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions MessageDescription Startup page prints even though it is disabledError messages on the Startup Windows 95 users PostScript printing errorsMacintosh users Windows 3.1 users Enabling the PostScript error handler Error User Corrective Action Error codes If problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Jam at a Solution Jam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit 107 Occasional cleaning Sensor Paper-pick rollers aDuplex Unit Phaser 740 Color Printer Printing the cleaning Cleaning other rollers Cleaning the sensor Printer Management PhaserLink Printer Management software Usage Proﬁle For the system administratorFor the service provider Job Accounting From the printer’s front panel From PhaserLink Printer Management softwareEnabling and disabling the Startup From utility ﬁles Changing the Energy Star timeout PC utility ﬁles Protected mode for the front panel menuMacintosh utility ﬁles Print-quality modes Using Color DIC Color corrections Print the Color Reference Controlling color density Color 121 Adjust the colors Menu item What it does How it works Calibrate Colors menu selections Overview Printing the Color Sampler Charts Color sampler chart descriptions Color charts Downloading a color correction ﬁle Installing color correction ﬁlesPrinting samplers from a Macintosh Selecting a color correction ﬁle Printing the desired color from an application Printing a color sampler chart Printing samplers from a PC Selecting a color correction in an application Scroll to RGB Color Sampler or Cmyk Color Sampler Printing a color sampler chart from the front panel Printer-speciﬁc Pantone Colors Pantone Color FilesMethods of printing Pantone Colors For ﬁnal output on a color printing press Pantone Colors from color selection books Macintosh Installing the Pantone Color ﬁles Printing individual pages from Acrobat Reader Printing the Pantone Color ChartPrinting the entire chart From a nonsupported driver Downloading ﬁles from a Macintosh Using the ﬁles on the printer’s CD-ROMUsing the Apple Printer Utility to download ﬁles Using Printer Utilities Changing the printer’s AppleTalk name Using the Apple Printer Utility to perform other tasksTurning on/off the Startup Windows 95 / Windows Downloading ﬁles from a PCWindows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Type anonymous Downloading ﬁles from the Tektronix ftp serverPage Device Uses Scsi peripheral devices Connection overview Connecting Scsi devicesRequired items Connecting one Scsi device Connecting multiple Scsi devices PC and workstation users Initializing a formatted Scsi deviceMacintosh users NOSYSTRT.PS Enabling and disabling SysStart Job execution Overview Using Your Printer with a Scanner Copying a single Making copies Copying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Copier Menu Reset Factory Defaults Copying at 100% scale Placing and scaling images Copying to ﬁt full-bleed images Scaling images using Scan Area Scaling images using Zoom Regulatory Information and Specifications Environmental Phenomena Test Speciﬁcation Basic Standard Declaration of conformityFor 220-230 VAC equipment R N I N G FCC Class B device Material Safety Data Sheets Msds for Toner Ecological Information Physical And Chemical PropertiesStability And Reactivity Toxicological Information Speciﬁcations State Average power Power ConsumptionDimensions of Lower Tray Assembly Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper