Advanced Features and Troubleshooting Manual
95
Troubleshooting
4
Error 21, 22, 30,
and 32 ■Remove and re-install Imaging Unit (make sure that Imaging Unit
is locked in place). Turn the printer off, then on.
■Replace Imaging Unit (make sure that Imaging Unit is locked in
place). Turn the printer off, then on.
■If problem persists for Error 30, clean the sensor. See page 110.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 33 ■Check for jammed paper throughout the paper path (especially in
paper feeder).
■Remove and re-install paper feeder and Transfer Kit. Turn the
printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 40, 41, 42,
and 43 ■Check for jammed paper in the Fuser. Re-install Fuser. Turn the
printer off, then on.
■Make sure that you have the correct Fuser for your local printer
power supply:
■110-Volt Fuser P/N 016-1660-00
■220-Volt Fuser P/N 016-1661-00
■Replace Fuser. Turn the printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 50, 51 ■Turn the printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 60 ■Remove the media from the Multi-Purpose Tray. Turn the printer
off, then on.
■Reinstall the media. Make sure you do not overfill the tray.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 61 ■Remove and re-install each Toner Cartridge. Turn the printer off,
then on.
■Replace each Toner Cartridge. Turn the printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 62 ■Check for jammed paper throughout the paper path (especially in
paper feeder and Fuser).
■Remove and re-install Fuser. Turn the printer off, then on.
■Slide out and re-insert paper feeder. Turn the printer off, then on.
■Replace the Fuser. Turn the printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 63 ■Remove and re-install Imaging Unit. Turn the printer off, then on.
■Replace Imaging Unit. Turn the printer off, then on.
■If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error User Corrective Action