Troubleshooting, On-line support | Tektronix 740L specs

Chapter

4 Troubleshooting

On-line support

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Advanced Features and Troubleshooting Manual

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Tektronix 740L manual Troubleshooting, On-line support

Contents

S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Symbols as marked on product User safety summaryTerms in manual Caution Terms on product Caution For Users in Japan Contents Printer Management Troubleshooting Using Printer Utilities Using ColorConnecting Peripheral Devices Using Your Printer with a Scanner Regulatory Information and SpecificationsIndex Chapter Color Printer Resources PhaserShare Networking Setup Guide Setup GuidePrinted and on-line books User Guide PhaserShare Networking Manual Advanced Features and Troubleshooting ManualWhat it includes Where to ﬁnd it Tektronix World Wide Web sites TekSMART Knowledge Base PhaserLink softwareColor Connection What it includes Paper Trays All about mediaTransparency Trays Use the Multi-Purpose Tray for specialty media Multi-Purpose Tray Supported media sizes selected in drivers and front panel Margins and print areaMargins Media Size Print area Top Bottom Sides U T I O N Media hints Loading paper Loading media traysLoading letterhead paper Loading Tektronix transparencies Using the Multi-Purpose Tray Using the Transparency trayHints for making transparencies Standard media Using the Multi-Purpose TraySpecialty media Thin Medium Thick Setting media thickness Media type Tray capacity Inserting the media Tektronix Transparencies Loading specialty media in the Multi-Purpose Tray Letterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Envelope printing hints Guidelines for printing envelopesYour application A supported printer driver Laser labels Guidelines for printing on labels Sheet size Label size Avery label Setting Tektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Automatic duplex Duplex printingAutomatic duplex Manual duplex PC Windows Macintosh LaserWriterPC Windows 95 / Windows PC Windows NT4 Multi-Purpose Tray recommended Manual duplexPaper trays Side Using the Multi-Purpose TrayMedia type Front panel selection 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins for a single-sided print Adjusting margins Scroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Resident typefaces PostScript Using fontsResident typefaces PCL5 Downloading fonts Downloading fonts from a Macintosh From a Macintosh Printing a list of resident fontsFrom a PC or workstation Requirements Using Quick CollateQuick Collate hints Using Slip Sheets Previewing with Check Print Enable Check Print and reset the timeout Use Check Print Automatic tray switching Using Image SmoothingMacintosh Output Order Face Up Output OrderOutput Order Face Down Output Order hints Installing the plug-in Macintosh PhaserPrint Plug-in for PhotoshopInstalling the plug-in Compatibility requirements Using the plug-in Installing the plug-in Windows Print using Macintosh Selecting options in the PhaserPrint dialog boxNumber of copies Printer name Print using WindowsPrinter model Color Correction Media size selectionMedia Quality Output face up Fast previewCheck Print Stylized representation Image SmoothingScaling an image Center images Landscape orientationReplicate images Image size Number of images Image separation Media size display Image layoutShow color preview of image Phaser 740 and 740L Laser Printers User-replaceable components Consumables Toner Cartridges When to replace componentsOrder numbers Average life % of coverage Front panel messages Fuser Imaging UnitFuser Roll Order numbers Average life Transfer Kit Consumable life informationMain Charge Grid Status of each consumable Usage Proﬁle Report LOW Using the information on the Consumables On-line support Troubleshooting Customer Support Centers Customer Support Centers Country Numbers Getting information by fax Service Print Conﬁguration Diagnostic toolsConsumables Usage Proﬁle Report PhaserLink Printer Management Software Front panel Calibrate Margins Color Density Samples Color Reference Margin Adjust Pages Where does the symptom appear? Solution Basic rules for troubleshootingMaintaining print quality Symptom Possible Causes Solution Symptoms and solutionsFront Panel Messages Fuser expired Front Panel Messages contd Print quality problems To avoid the problem Print quality problems contd Phaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality If you can’t make a print Symptom Solution Problems with image size and position Problems with jams SymptomSolution Problems with automatic duplexingPrinted colors are not what you expected Presentation, change it to Standard Printed colors are not what you expected contd Print quality hints Media handling Media hintsDouble-sided printing Specialty media Relative port speed Improving print speedFastest print time Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screens Windows Selecting page sizes in Windows applications Fonts printing incorrectly from Windows Feature set PostScript printer description ﬁle ppd Driver, utility ﬁles, and front panel interactions Sharing the printer on a networkIf the Apple Printer Utility does not work AppleTalk Error messages on the Startup Startup page prints even though it is disabledMessageDescription Macintosh users PostScript printing errorsWindows 3.1 users Windows 95 users Enabling the PostScript error handler Error User Corrective Action Error codes If problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Jam at a Solution Jam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit 107 Occasional cleaning Duplex Unit Paper-pick rollers aSensor Phaser 740 Color Printer Printing the cleaning Cleaning other rollers Cleaning the sensor Printer Management PhaserLink Printer Management software For the service provider For the system administratorUsage Proﬁle Job Accounting Enabling and disabling the Startup From PhaserLink Printer Management softwareFrom utility ﬁles From the printer’s front panel Changing the Energy Star timeout Macintosh utility ﬁles Protected mode for the front panel menuPC utility ﬁles Print-quality modes Using Color DIC Color corrections Print the Color Reference Controlling color density Color 121 Adjust the colors Menu item What it does How it works Calibrate Colors menu selections Overview Printing the Color Sampler Charts Color sampler chart descriptions Color charts Printing samplers from a Macintosh Installing color correction ﬁlesSelecting a color correction ﬁle Downloading a color correction ﬁle Printing the desired color from an application Printing a color sampler chart Printing samplers from a PC Selecting a color correction in an application Scroll to RGB Color Sampler or Cmyk Color Sampler Printing a color sampler chart from the front panel Methods of printing Pantone Colors Pantone Color FilesPrinter-speciﬁc Pantone Colors For ﬁnal output on a color printing press Pantone Colors from color selection books Macintosh Installing the Pantone Color ﬁles Printing the entire chart Printing the Pantone Color ChartPrinting individual pages from Acrobat Reader From a nonsupported driver Using the Apple Printer Utility to download ﬁles Using the ﬁles on the printer’s CD-ROMDownloading ﬁles from a Macintosh Using Printer Utilities Turning on/off the Startup Using the Apple Printer Utility to perform other tasksChanging the printer’s AppleTalk name Windows Downloading ﬁles from a PCWindows 95 / Windows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Type anonymous Downloading ﬁles from the Tektronix ftp serverPage Device Uses Scsi peripheral devices Required items Connecting Scsi devicesConnection overview Connecting one Scsi device Connecting multiple Scsi devices Macintosh users Initializing a formatted Scsi devicePC and workstation users NOSYSTRT.PS Enabling and disabling SysStart Job execution Overview Using Your Printer with a Scanner Copying a single Making copies Copying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Copier Menu Reset Factory Defaults Copying at 100% scale Placing and scaling images Copying to ﬁt full-bleed images Scaling images using Scan Area Scaling images using Zoom Regulatory Information and Specifications For 220-230 VAC equipment Declaration of conformityEnvironmental Phenomena Test Speciﬁcation Basic Standard R N I N G FCC Class B device Material Safety Data Sheets Msds for Toner Stability And Reactivity Physical And Chemical PropertiesToxicological Information Ecological Information Speciﬁcations Dimensions of Lower Tray Assembly Power ConsumptionState Average power Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper