Table of Contents

Answering System

 

Advanced Auto Attendant Features

.80-89

Using Additional Auto Attendant OGMs

.80

Setting Separate Auto Attendant OGMs for Different Lines

.81

Turning the Auto Attendant Off on One or More Lines

.82

Choosing the Zero-out Action

.83

Using your System’s All Transfer Feature with the Auto Attendant

.84

Pressing “#” to Leave a Message at the Auto Attendant

.85

Repeating an Auto Attendant OGM

.86

Setting Night Message On/Off by Line

.87

Transferring Direct to Voice Mail

.88

Summary of Auto Attendant Actions

.89

Answering System

Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90-91

Setting your Remote Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Connecting with the Answering System . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Remote Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Expanding the Epic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92-93

Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Centrex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94-99

Using Centrex with your EPIC Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .94 Storing the Centrex Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Setting up a Telephone as a Centrex Console . . . . . . . . . . . . . . . . . . . . . .96 Setting a Telephone to Ring a Centrex Console . . . . . . . . . . . . . . . . . . . . .97 Using Centrex Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Storing the Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

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TMC EV4500 manual Expanding the Epic System, Centrex Operation