Manuals / TMC / Communications / Telephone

TMC EV4500 manual Answering System

Models: EV4500

1 137

Download 137 pages 54.18 Kb

Page 98

Answering System

Advanced Auto Attendant Features

Using your System’s All Transfer Feature with the Auto Attendant

To use your system’s All Transfer Feature with the Auto Attendant:

1Follow the instructions on page 75 for recording your Auto Attendant OGM. Include instructions such as “Press 31 for Sales, 32 for Marketing, 33 for Customer Support...”

2Whenever callers dial 30 through 38 after hearing the Auto Attendant message, all phones in the system will ring with that particular distinc- tive ring.

Your telephone is equipped with the ability to transfer calls to all phones with one of nine per- sonal rings (see Transferring an Outside Call to All Stations, page 31).

After hearing an Auto Attendant message, if the caller dials 30 through 38, then all phones will ring with that particular distinctive ring.

This feature is very useful, especially in a small business. For example you might mention in your Auto Attendant message “Dial 31 for Sales, 32 for Customer Service, 33 for Accounting...” When the caller dials the desired number, all phones will ring, but with that particular distinc- tive ring, so you know which department the caller is trying to reach.

84

Image 98

TMC EV4500 manual Answering System

Contents

Please read before using telephone User’s GuideImportant Safety Instructions Getting StartedPacking List Before you beginImportant Notes for DSL users Getting Started This page intentionally left blank External Paging Adapter Other Optional AccessoriesMusic On Hold Adapter Door Intercom/Door Opener AdapterTable of Contents Memory Dialing Intercom OperationAnswering System 58-71Expanding the Epic System Centrex OperationAdditional Information IndexLocation of Controls Xii Installing Your System Identify Your Existing Wiring System If you have difficulty in identifying wall jacks If you are installing new wiring and jacksLabel the jacks at each location Installing Your System Plan Your Installation Standard InstallationInstallation Worksheet StnConnect Second Line Cord Installing Your System Install Desk/Table Top PhonesConnect First Line Cord Verify Proper Installation Connect Power CordInstall Batteries Optional Connect HandsetConnect Cords to Wall Installing Your System Install Wall Mounted PhonesConnect Cords to Telephone Reverse Handset HookAttach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each stationFollowing must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selectedSetting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more linesSetting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephoneTo set the restricted numbers at a particular telephone WorksheetChoices are L1 Normal factory setting To completely restrict specific lines at a telephoneTo set the allowed numbers at a particular telephone EnterTo set system call privacy on/off At Station #11 Setting Up Your System Setting System Call Privacy On/OffChoices are Call PrivacyON factory setting Call PrivacyOFF L2 L2 AUX1 Choices are L2 Shared factory settingTo program Page Intercom Indicator Operating Your System Indicator Light DescriptionLine indicators LCD Station In-Use IndicatorsOperating Your System To choose how each line will ringOperating Your System Adjusting Volume Levels To set your system to Tone or Pulse Dialing At Station #11 Choices are Dial Tone factory setting Dial PulseOperating Your System Making a Tone/Pulse Selection Operating Your System Making and Answering a Call To make and answer calls using the handsetTo make and answer calls using the speakerphone To redial any of the last five phone numbers you dialed Operating Your System Using RedialTo redial the last phone num- ber you dialed Press Hold to place an outside Call on hold Operating Your System Using HoldTo put an outside call on hold To answer a call ringing on another line To switch between linesTo make a call on another line To conference another station while on an outside call Operating Your System Conferencing CallsTo conference two outside calls Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal ringsTo see the caller ID informa- tion of an incoming call Operating Your System Using Caller IDTo view numbers in the caller list To use call waiting caller IDEntering Area Codes into your Epic telephone To dial a number in the caller listTo delete numbers from the caller list To use your MSG lamp to indi- cate voice mail messages Operating Your System Using Telephone Company Voice MailTo access your voice mail mes- sages To turn off the MSG lampOperating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a callOperating Your System To reserve a line that is cur- rently being used Operating Your System Using Line ReserveTo cancel Line Reserve Operating Your System Releasing Call Privacy To release call privacy during a callOperating Your System Using Toll Restriction To view the elapsed time dur- ing your call Operating Your System Using the Call TimerTo restart the timer from zero To view the length of your pre- vious five callsTo make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory CardTo dial a memory dial number Memory Dialing Using Memory DialTo store a memory dial num- ber To dial a personal directory number Memory Dialing Using Personal Directory DialTo store a personal directory dial number To dial a shared directory number Memory Dialing Using Shared Directory DialTo store a shared directory dial number At Station #11 Storing a hyphen into memory Memory Dialing Special Memory FeaturesStoring a switchhook flash into memory Storing a dialing pause into memoryPredialing Storing one of the last five numbers dialed into memoryStoring a Caller ID number into memory Erasing numbers stored in memoryIntercom Operation Making Intercom Calls To intercom another stationIf your phone is set to Intercom Voice Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Ring If your phone is set to Intercom HandsfreeTo make an All Intercom Operation Making PagesTo page another station Blocking Pages at your telephone Intercom Operation Answering PagesTo answer a page directed to your station or an All To choose how your phone will respond to intercom calls To respond to an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo make an off hook voice announcement Blocking off hook voice announcements at your telephoneIntercom Operation Monitoring a Room Using the Intercom Guide for Entering Names Intercom Operation Naming StationsTo Name a Station in Your Epic System At Station #11 Answering System Overview Setting Up and Operating Your Telephone’s Answering SystemAnswering System Turning your Answering System On/Off To turn your answering sys- tem on/offFollow the instructions at left to record your OGM Recording your OGMTo record your OGM Changing your OGM Reviewing your OGMErasing your OGM Listening to your Messages Saving a message as new Message auto save Using dialpadJump forward Changing Playback Speed To change playback speedTo erase all messages Erasing messagesTo erase a message Use the Erase button to erase any or all of your messagesSetting your Telephone’s Pickup Delay To set your telephone’s pickup delayUse the xbutton to record a memo or your con- versation Recording a Memo or ConversationTo record a memo or conver- sation Recording a MemoUse the bbutton To screen your callsToll Saver feature can To set Toll Saver on/offBack Enter Next Setting New Message Beep On/Off To set New Message Beep On/OffSetting Up and Operating a Telephone as an Auto Attendant Auto Attendant OverviewAuto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto AttendantChoices are AA Day OGM AA Night OGM Recording your Auto Attendant Day, Night and Zero-Out OGMsTo record your Auto Attendant Day, Night and Zero-Out OGMs Reviewing an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMTo review an Auto Attendant OGM Erasing an Auto Attendant OGMSet the AA Delay to 0 for a quiet office Setting the Auto Attendant Pickup DelayTo set the Auto Attendant Pickup Delay Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night TimesSetting More than One Phone as an Auto Attendant To set more than one phone as an Auto AttendantTo record additional Auto Attendant OGMs Using Additional Auto Attendant OGMsAdvanced Auto Attendant Features You may easily assign separate OGMs to different lines Setting Separate Auto Attendant OGMs for Different LinesTo set separate Auto Attendant OGMs for different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more linesChoosing the Zero-Out Action To choose the Zero-Out ActionAnswering System Pressing # to Leave a Message at the Auto Attendant To repeat the main menu Repeating an Auto Attendant OGMTo repeat an Auto Attendant OGM Setting the Night Message On/Off by Line To set the Night Message On/Off by LineTransferring Direct to Voice Mail To transfer direct to voice mailSummary of Auto Attendant Actions Caller Dials Auto Attendant ResponseRemote Operation Use the Remote Code toConnecting with the Answering System To connect with the answering systemPrivate Lines Standard ConfigurationExpanding the Epic System Important Note Auxiliary LinesTo assign a distinctive ring to your Centrex line Centrex Operation Using Centrex With Your Epic TelephoneTo set up a private Centrex line at your telephone To store a Centrex code into a memory locationCentrex Operation Storing the Centrex Prefix To store the Centrex prefixTo set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL onTo set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YESChoices are Centrex TrnfON Centrex Operation Using Centrex Auto AttendantSetting Centrex Transfer On/Off Centrex Operation Storing the Dial Prefix To store the Dial prefixUsing fax machines and computer modems Using other Epic intercom telephonesUsing standard telephones Additional Information Data/fax jack is found on the right side of your Epic phoneExternal Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging AdapterTo unlock a magnetic door lock To adjust the door intercom bell volume at your telephoneTo answer a door speaker over the intercom Choices are Line ButSPEAKER factory setting Line ButHEADSET To lock your telephone’s sta- tion assignment Choices are Station #NORMAL factory setting Station #LOCKEDAdditional Information Locking Station Assignments Additional Information Replacing Your Battery Operation During a Power FailureAdditional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephoneAdditional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detectorAdditional Information Troubleshooting Guide Controlled by a wall switchProblem Solution Problem may be caused by DSL microfilters. Note114 Resetting Procedure Additional Information FCC Information Automatic Dialers How do you make a warranty claim? Additional Information Warranty InformationWhat does your warranty cover? For how long after the original purchase?Limitations and Exclusions Index 32-33, 46-47 , 32-33121 122 TMC Corporation