TMC EV4500 Auto Attendant Overview, Setting Up and Operating a Telephone as an Auto Attendant

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Auto Attendant Overview

If you wish you may set this phone as an Auto Attendant for your system. A phone set as an auto attendant will answer incoming calls and transfer them to other extensions in the system.

Each Auto Attendant can answer only one line at a time, so if you have a busy office you may wish to set one more phone as an Auto Attendant. You can set up to 16 Auto Attendants in your system. (Please see page 79 for instructions if you wish to set more than one Auto Attendant).

Perform the following steps if you wish to set a phone as an Auto Attendant:

1.Set the phone’s answering system to AA (see page 74).

2.Record your Auto Attendant Day OGM, Night OGM and Zero-Out OGM (see page 75).

3.Set the night timer, which will determine the hours that callers will hear the Night OGM (see page 78).

4.Choose how many times you want the Auto Attendant to ring before picking up calls (see page 77). Tip: Many people choose “0” for a quiet office.

NOTE: While most users simply follow these four steps to set a phone as an Auto Attendant, your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs. Please refer to Advanced Auto Attendant Features on pages 80-89 for infor- mation regarding these advanced features.

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