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TMC EV4500 manual Additional Information Adjusting Held Call Reminder

Models: EV4500

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Additional Information

Adjusting Held Call Reminder

1Press PROGRAM.

- The display will read “Program...”

2Press the soft key under NEXT repeatedly, until “Hold Remind” appears in the display. The display will show the currently set held call reminder time.

3Press the soft key under CHANGE repeatedly, until the desired held call reminder time is displayed.

The choices are:

Hold Remind:2min (factory setting) Hold Remind:1min

Hold Remind:30s

Hold Remind:OFF

4Press PROGRAM to exit.

Your EPIC telephone is factory-set to automati- cally alert you at 2 minutes, and then every 2 minutes thereafter, if a caller is still on hold. This feature is designed to prevent calls from acci- dentally being left on hold for long periods. If you would prefer a different first reminder time, you may change the setting to 30 seconds or 1 minute, or you may set the Held Call Reminder OFF if you prefer.

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TMC EV4500 manual Additional Information Adjusting Held Call Reminder

Contents

User’s Guide Please read before using telephoneGetting Started Important Safety InstructionsBefore you begin Packing ListImportant Notes for DSL users Getting Started This page intentionally left blank Music On Hold Adapter Other Optional AccessoriesExternal Paging Adapter Door Intercom/Door Opener AdapterTable of Contents Intercom Operation Memory Dialing58-71 Answering SystemCentrex Operation Expanding the Epic SystemIndex Additional InformationLocation of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Standard Installation Installing Your System Plan Your InstallationStn Installation WorksheetConnect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Install Batteries Optional Connect Power CordVerify Proper Installation Connect HandsetConnect Cords to Telephone Installing Your System Install Wall Mounted PhonesConnect Cords to Wall Reverse Handset HookAttach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Following must be done at each station Setting Up Your System Setting Up Your System At a GlanceFollowing must be done at Station #11 To choose which line will be automatically selected Setting Up Your System Setting Automatic Line SelectionTo assign distinctive rings to one or more lines Setting Up Your System Setting Distinctive RingingTurning toll restriction on/off at a particular telephone Setting Up Your System Setting Up Toll RestrictionWorksheet To set the restricted numbers at a particular telephoneTo completely restrict specific lines at a telephone Choices are L1 Normal factory settingEnter To set the allowed numbers at a particular telephoneChoices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page Line indicators Operating Your System Indicator Light DescriptionIntercom Indicator LCD Station In-Use IndicatorsTo choose how each line will ring Operating Your SystemOperating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use one of eight personal rings To use the transfer ringTo view numbers in the caller list Operating Your System Using Caller IDTo see the caller ID informa- tion of an incoming call To use call waiting caller IDTo delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone To access your voice mail mes- sages Operating Your System Using Telephone Company Voice MailTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lampOperating Your System Using Flash To turn mute on/off during a call Operating Your System Using MuteOperating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used To release call privacy during a call Operating Your System Releasing Call PrivacyOperating Your System Using Toll Restriction To restart the timer from zero Operating Your System Using the Call TimerTo view the elapsed time dur- ing your call To view the length of your pre- vious five callsUsethe HEADSETbutton totoggle the headset on and off To make and answer a call using the headsetPage Directory Card Memory Dialing Memory FeaturesTo store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Storing a switchhook flash into memory Memory Dialing Special Memory FeaturesStoring a hyphen into memory Storing a dialing pause into memoryStoring a Caller ID number into memory Storing one of the last five numbers dialed into memoryPredialing Erasing numbers stored in memoryTo intercom another station Intercom Operation Making Intercom CallsIf your phone is set to Intercom Ring Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Voice If your phone is set to Intercom HandsfreeTo page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls To make an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephoneIntercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview To turn your answering sys- tem on/off Turning your Answering System On/OffTo record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new To change playback speed Changing Playback SpeedTo erase a message Erasing messagesTo erase all messages Use the Erase button to erase any or all of your messagesTo set your telephone’s pickup delay Setting your Telephone’s Pickup DelayTo record a memo or conver- sation Recording a Memo or ConversationUse the xbutton to record a memo or your con- versation Recording a MemoTo screen your calls Use the bbuttonTo set Toll Saver on/off Toll Saver feature canBack Enter Next To set New Message Beep On/Off Setting New Message Beep On/OffAuto Attendant Overview Setting Up and Operating a Telephone as an Auto AttendantAuto Attendant Sequence for Callers To set your telephone as an Auto Attendant Setting your Telephone as an Auto AttendantTo record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM To review an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGMTo set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office To set the Auto Attendant Day and Night Times Setting the Auto Attendant Day and Night TimesTo set more than one phone as an Auto Attendant Setting More than One Phone as an Auto AttendantAdvanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines To turn off the Auto Attendant on one or more lines Turning the Auto Attendant Off on One or More LinesTo choose the Zero-Out Action Choosing the Zero-Out ActionAnswering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu To set the Night Message On/Off by Line Setting the Night Message On/Off by LineTo transfer direct to voice mail Transferring Direct to Voice MailCaller Dials Auto Attendant Response Summary of Auto Attendant ActionsUse the Remote Code to Remote OperationTo connect with the answering system Connecting with the Answering SystemExpanding the Epic System Standard ConfigurationPrivate Lines Auxiliary Lines Important NoteTo set up a private Centrex line at your telephone Centrex Operation Using Centrex With Your Epic TelephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory locationTo store the Centrex prefix Centrex Operation Storing the Centrex PrefixChoices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone as a Centrex consoleChoices are Ring Console no factory setting Ring Console YES To set up a telephone to ring a Centrex consoleSetting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON To store the Dial prefix Centrex Operation Storing the Dial PrefixUsing standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Data/fax jack is found on the right side of your Epic phone Additional InformationExternal Feature Module set as an External Paging Adapter External Feature Module set as a Music On Hold AdapterTo answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Operation During a Power Failure Additional Information Replacing Your BatteryAdditional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length To erase all feature settings at a particular telephone Additional Information Erasing All Feature SettingsTo set your telephone’s loop voltage detector Additional Information Setting the Loop Voltage DetectorControlled by a wall switch Additional Information Troubleshooting GuideProblem may be caused by DSL microfilters. Note Problem Solution114 Resetting Procedure Additional Information FCC Information Automatic Dialers What does your warranty cover? Additional Information Warranty InformationHow do you make a warranty claim? For how long after the original purchase?Limitations and Exclusions 32-33, 46-47 , 32-33 Index121 122 TMC Corporation