Operating Your System Using Hold | TMC EV4500 instruction

Operating Your System

Using Hold

To put an outside call on hold:

1Press HOLD.

2To take the call off hold, press the line button of the line on hold.

Note: Once a call is on hold, it can be taken off hold by any EPIC telephone.

Press HOLD to place an outside

call on hold

While a caller is on hold, you can replace the handset without disconnecting the call. Press the LINE button at any time to return to your call. Note: You cannot put an intercom call on hold.

If the call is still on hold at your telephone after one minute, a triple ring will sound, and will sound every minute thereafter to alert you that the caller is still on hold.

Note: If you wish, you may change the first held call reminder from two minutes to a different time. (See Page 107.)

You can also take a call off from hold at a non- EPIC telephone, by simply seizing the line at that telephone.

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TMC EV4500 Operating Your System Using Hold, To put an outside call on hold, Press Hold to place an outside Call on hold

Contents

User’s Guide Please read before using telephone Getting Started Important Safety Instructions Before you begin Packing List Important Notes for DSL users Getting Started This page intentionally left blank Music On Hold Adapter Other Optional AccessoriesExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Intercom Operation Memory Dialing 58-71 Answering System Centrex Operation Expanding the Epic System Index Additional Information Location of Controls Xii Installing Your System Identify Your Existing Wiring System If you have difficulty in identifying wall jacks If you are installing new wiring and jacksLabel the jacks at each location Standard Installation Installing Your System Plan Your Installation Stn Installation Worksheet Connect Second Line Cord Installing Your System Install Desk/Table Top PhonesConnect First Line Cord Install Batteries Optional Connect Power CordVerify Proper Installation Connect Handset Connect Cords to Telephone Installing Your System Install Wall Mounted PhonesConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Following must be done at each station Setting Up Your System Setting Up Your System At a Glance Following must be done at Station #11 To choose which line will be automatically selected Setting Up Your System Setting Automatic Line Selection To assign distinctive rings to one or more lines Setting Up Your System Setting Distinctive Ringing Turning toll restriction on/off at a particular telephone Setting Up Your System Setting Up Toll Restriction Worksheet To set the restricted numbers at a particular telephone To completely restrict specific lines at a telephone Choices are L1 Normal factory setting Enter To set the allowed numbers at a particular telephone To set system call privacy on/off At Station #11 Setting Up Your System Setting System Call Privacy On/OffChoices are Call PrivacyON factory setting Call PrivacyOFF L2 L2 AUX1 Choices are L2 Shared factory settingTo program Page Line indicators Operating Your System Indicator Light DescriptionIntercom Indicator LCD Station In-Use Indicators To choose how each line will ring Operating Your System Operating Your System Adjusting Volume Levels To set your system to Tone or Pulse Dialing At Station #11 Choices are Dial Tone factory setting Dial PulseOperating Your System Making a Tone/Pulse Selection Operating Your System Making and Answering a Call To make and answer calls using the handsetTo make and answer calls using the speakerphone To redial any of the last five phone numbers you dialed Operating Your System Using RedialTo redial the last phone num- ber you dialed Press Hold to place an outside Call on hold Operating Your System Using HoldTo put an outside call on hold To answer a call ringing on another line To switch between linesTo make a call on another line To conference another station while on an outside call Operating Your System Conferencing CallsTo conference two outside calls Press Transfer To send a call to Another station To use one of eight personal rings To use the transfer ring To view numbers in the caller list Operating Your System Using Caller IDTo see the caller ID informa- tion of an incoming call To use call waiting caller ID Entering Area Codes into your Epic telephone To dial a number in the caller listTo delete numbers from the caller list To access your voice mail mes- sages Operating Your System Using Telephone Company Voice MailTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lamp Operating Your System Using Flash To turn mute on/off during a call Operating Your System Using Mute Operating Your System To reserve a line that is cur- rently being used Operating Your System Using Line ReserveTo cancel Line Reserve To release call privacy during a call Operating Your System Releasing Call Privacy Operating Your System Using Toll Restriction To restart the timer from zero Operating Your System Using the Call TimerTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls Usethe HEADSETbutton totoggle the headset on and off To make and answer a call using the headsetPage Directory Card Memory Dialing Memory Features To dial a memory dial number Memory Dialing Using Memory DialTo store a memory dial num- ber To dial a personal directory number Memory Dialing Using Personal Directory DialTo store a personal directory dial number To dial a shared directory number Memory Dialing Using Shared Directory DialTo store a shared directory dial number At Station #11 Storing a switchhook flash into memory Memory Dialing Special Memory FeaturesStoring a hyphen into memory Storing a dialing pause into memory Storing a Caller ID number into memory Storing one of the last five numbers dialed into memoryPredialing Erasing numbers stored in memory To intercom another station Intercom Operation Making Intercom Calls If your phone is set to Intercom Ring Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree To make an All Intercom Operation Making PagesTo page another station Blocking Pages at your telephone Intercom Operation Answering PagesTo answer a page directed to your station or an All To choose how your phone will respond to intercom calls To make an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom Guide for Entering Names Intercom Operation Naming StationsTo Name a Station in Your Epic System At Station #11 Answering System Overview Setting Up and Operating Your Telephone’s Answering SystemAnswering System To turn your answering sys- tem on/off Turning your Answering System On/Off Follow the instructions at left to record your OGM Recording your OGMTo record your OGM Changing your OGM Reviewing your OGMErasing your OGM Listening to your Messages Saving a message as new Message auto save Using dialpadJump forward To change playback speed Changing Playback Speed To erase a message Erasing messagesTo erase all messages Use the Erase button to erase any or all of your messages To set your telephone’s pickup delay Setting your Telephone’s Pickup Delay To record a memo or conver- sation Recording a Memo or ConversationUse the xbutton to record a memo or your con- versation Recording a Memo To screen your calls Use the bbutton To set Toll Saver on/off Toll Saver feature can Back Enter Next To set New Message Beep On/Off Setting New Message Beep On/Off Auto Attendant Overview Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Sequence for Callers To set your telephone as an Auto Attendant Setting your Telephone as an Auto Attendant Choices are AA Day OGM AA Night OGM Recording your Auto Attendant Day, Night and Zero-Out OGMsTo record your Auto Attendant Day, Night and Zero-Out OGMs To review an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGM Set the AA Delay to 0 for a quiet office Setting the Auto Attendant Pickup DelayTo set the Auto Attendant Pickup Delay To set the Auto Attendant Day and Night Times Setting the Auto Attendant Day and Night Times To set more than one phone as an Auto Attendant Setting More than One Phone as an Auto Attendant To record additional Auto Attendant OGMs Using Additional Auto Attendant OGMsAdvanced Auto Attendant Features You may easily assign separate OGMs to different lines Setting Separate Auto Attendant OGMs for Different LinesTo set separate Auto Attendant OGMs for different lines To turn off the Auto Attendant on one or more lines Turning the Auto Attendant Off on One or More Lines To choose the Zero-Out Action Choosing the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant To repeat the main menu Repeating an Auto Attendant OGMTo repeat an Auto Attendant OGM To set the Night Message On/Off by Line Setting the Night Message On/Off by Line To transfer direct to voice mail Transferring Direct to Voice Mail Caller Dials Auto Attendant Response Summary of Auto Attendant Actions Use the Remote Code to Remote Operation To connect with the answering system Connecting with the Answering System Private Lines Standard ConfigurationExpanding the Epic System Auxiliary Lines Important Note To set up a private Centrex line at your telephone Centrex Operation Using Centrex With Your Epic TelephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location To store the Centrex prefix Centrex Operation Storing the Centrex Prefix Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone as a Centrex console Choices are Ring Console no factory setting Ring Console YES To set up a telephone to ring a Centrex console Choices are Centrex TrnfON Centrex Operation Using Centrex Auto AttendantSetting Centrex Transfer On/Off To store the Dial prefix Centrex Operation Storing the Dial Prefix Using fax machines and computer modems Using other Epic intercom telephonesUsing standard telephones Data/fax jack is found on the right side of your Epic phone Additional Information External Feature Module set as an External Paging Adapter External Feature Module set as a Music On Hold Adapter To unlock a magnetic door lock To adjust the door intercom bell volume at your telephoneTo answer a door speaker over the intercom Choices are Line ButSPEAKER factory setting Line ButHEADSET To lock your telephone’s sta- tion assignment Choices are Station #NORMAL factory setting Station #LOCKEDAdditional Information Locking Station Assignments Operation During a Power Failure Additional Information Replacing Your Battery Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length To erase all feature settings at a particular telephone Additional Information Erasing All Feature Settings To set your telephone’s loop voltage detector Additional Information Setting the Loop Voltage Detector Controlled by a wall switch Additional Information Troubleshooting Guide Problem may be caused by DSL microfilters. Note Problem Solution 114 Resetting Procedure Additional Information FCC Information Automatic Dialers What does your warranty cover? Additional Information Warranty InformationHow do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions 32-33, 46-47 , 32-33 Index 121 122 TMC Corporation