Additional Information Troubleshooting Guide | TMC EV4500 instruction

Additional Information

Troubleshooting Guide

If you are having difficulty with your EPIC telephone, DO NOT RETURN IT!

You may find your problem and solution listed below. If not, call TMC’s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this toll-free line if you ever have a question that is not answered in your User’s Guide.


	The telephone does not work,			Check all connections and make sure that they are secure-
	and you do not get dial tone.			ly in place (See pages 4-7).
				Make sure that the AC adapter is plugged into a jack not
				controlled by a wall switch.
				Make sure that there is a station number assigned to the
				telephone (See page 8).
				If possible, check your jack wiring by testing a non-system
				phone at the jack in question. If this standard telephone
				does not work, then local telephone company lines or your
				own wiring may be causing the problem.
				Be sure to use the line cords that came with your TMC tele-
				phone. If the supplied line cords are too short, you may pur-
				chase 25’ twisted-pair line cords from TMC (See page v).
				If you are still having difficulty, resetting the telephone may
				help (See Resetting Procedure at the end of this guide).

	The display reads “Station			Press the soft key under CHANGE to assign this telephone
	#??” and the Line LEDs are			a station number (See page 8).
	flashing continuously.			If this keeps happening:
				If this keeps happening:
				There may be an incompatible telephone or device con-
				nected somewhere in the system. Remove all non-TMC
				phones and devices and check if problem persists.
				There may be a malfunctioning telephone. Remove one
				phone at a time from the system and see if problem persists.
				There may be a minor source of interference. The software
				provides the ability to lock the station assignment so that this
				will not continue to happen (See Locking Station
				Assignments, page 105).

	There is no dial tone when			Try replacing the handset with one from another TMC tele-
	using the handset, yet the			phone. If this solves the problem, call TMC for a free
	speakerphone works fine.			replacement handset.

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Image 126

TMC EV4500 manual Additional Information Troubleshooting Guide, Controlled by a wall switch

Contents

Please read before using telephone User’s Guide Important Safety Instructions Getting Started Packing List Before you begin Important Notes for DSL users Getting Started This page intentionally left blank External Paging Adapter Other Optional AccessoriesMusic On Hold Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Intercom Operation Answering System 58-71 Expanding the Epic System Centrex Operation Additional Information Index Location of Controls Xii Installing Your System Identify Your Existing Wiring System If you are installing new wiring and jacks Label the jacks at each locationIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard Installation Installation Worksheet Stn Installing Your System Install Desk/Table Top Phones Connect First Line CordConnect Second Line Cord Verify Proper Installation Connect Power CordInstall Batteries Optional Connect Handset Connect Cords to Wall Installing Your System Install Wall Mounted PhonesConnect Cords to Telephone Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each station Following must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines Setting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephone To set the restricted numbers at a particular telephone Worksheet Choices are L1 Normal factory setting To completely restrict specific lines at a telephone To set the allowed numbers at a particular telephone Enter Setting Up Your System Setting System Call Privacy On/Off Choices are Call PrivacyON factory setting Call PrivacyOFFTo set system call privacy on/off At Station #11 Choices are L2 Shared factory setting To programL2 L2 AUX1 Page Intercom Indicator Operating Your System Indicator Light DescriptionLine indicators LCD Station In-Use Indicators Operating Your System To choose how each line will ring Operating Your System Adjusting Volume Levels Choices are Dial Tone factory setting Dial Pulse Operating Your System Making a Tone/Pulse SelectionTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the handset To make and answer calls using the speakerphoneOperating Your System Making and Answering a Call Operating Your System Using Redial To redial the last phone num- ber you dialedTo redial any of the last five phone numbers you dialed Operating Your System Using Hold To put an outside call on holdPress Hold to place an outside Call on hold To switch between lines To make a call on another lineTo answer a call ringing on another line Operating Your System Conferencing Calls To conference two outside callsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal rings To see the caller ID informa- tion of an incoming call Operating Your System Using Caller IDTo view numbers in the caller list To use call waiting caller ID To dial a number in the caller list To delete numbers from the caller listEntering Area Codes into your Epic telephone To use your MSG lamp to indi- cate voice mail messages Operating Your System Using Telephone Company Voice MailTo access your voice mail mes- sages To turn off the MSG lamp Operating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a call Operating Your System Operating Your System Using Line Reserve To cancel Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a call Operating Your System Using Toll Restriction To view the elapsed time dur- ing your call Operating Your System Using the Call TimerTo restart the timer from zero To view the length of your pre- vious five calls To make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory Card Memory Dialing Using Memory Dial To store a memory dial num- berTo dial a memory dial number Memory Dialing Using Personal Directory Dial To store a personal directory dial numberTo dial a personal directory number Memory Dialing Using Shared Directory Dial To store a shared directory dial number At Station #11To dial a shared directory number Storing a hyphen into memory Memory Dialing Special Memory FeaturesStoring a switchhook flash into memory Storing a dialing pause into memory Predialing Storing one of the last five numbers dialed into memoryStoring a Caller ID number into memory Erasing numbers stored in memory Intercom Operation Making Intercom Calls To intercom another station If your phone is set to Intercom Voice Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Ring If your phone is set to Intercom Handsfree Intercom Operation Making Pages To page another stationTo make an All Intercom Operation Answering Pages To answer a page directed to your station or an AllBlocking Pages at your telephone To choose how your phone will respond to intercom calls To respond to an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo make an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom Intercom Operation Naming Stations To Name a Station in Your Epic System At Station #11Guide for Entering Names Setting Up and Operating Your Telephone’s Answering System Answering SystemAnswering System Overview Turning your Answering System On/Off To turn your answering sys- tem on/off Recording your OGM To record your OGMFollow the instructions at left to record your OGM Reviewing your OGM Erasing your OGMChanging your OGM Listening to your Messages Message auto save Using dialpad Jump forwardSaving a message as new Changing Playback Speed To change playback speed To erase all messages Erasing messagesTo erase a message Use the Erase button to erase any or all of your messages Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay Use the xbutton to record a memo or your con- versation Recording a Memo or ConversationTo record a memo or conver- sation Recording a Memo Use the bbutton To screen your calls Toll Saver feature can To set Toll Saver on/off Back Enter Next Setting New Message Beep On/Off To set New Message Beep On/Off Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview Auto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant Recording your Auto Attendant Day, Night and Zero-Out OGMs To record your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Reviewing an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMTo review an Auto Attendant OGM Erasing an Auto Attendant OGM Setting the Auto Attendant Pickup Delay To set the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant Using Additional Auto Attendant OGMs Advanced Auto Attendant FeaturesTo record additional Auto Attendant OGMs Setting Separate Auto Attendant OGMs for Different Lines To set separate Auto Attendant OGMs for different linesYou may easily assign separate OGMs to different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines Choosing the Zero-Out Action To choose the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant Repeating an Auto Attendant OGM To repeat an Auto Attendant OGMTo repeat the main menu Setting the Night Message On/Off by Line To set the Night Message On/Off by Line Transferring Direct to Voice Mail To transfer direct to voice mail Summary of Auto Attendant Actions Caller Dials Auto Attendant Response Remote Operation Use the Remote Code to Connecting with the Answering System To connect with the answering system Standard Configuration Expanding the Epic SystemPrivate Lines Important Note Auxiliary Lines To assign a distinctive ring to your Centrex line Centrex Operation Using Centrex With Your Epic TelephoneTo set up a private Centrex line at your telephone To store a Centrex code into a memory location Centrex Operation Storing the Centrex Prefix To store the Centrex prefix To set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YES Centrex Operation Using Centrex Auto Attendant Setting Centrex Transfer On/OffChoices are Centrex TrnfON Centrex Operation Storing the Dial Prefix To store the Dial prefix Using other Epic intercom telephones Using standard telephonesUsing fax machines and computer modems Additional Information Data/fax jack is found on the right side of your Epic phone External Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging Adapter To adjust the door intercom bell volume at your telephone To answer a door speaker over the intercomTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Choices are Station #NORMAL factory setting Station #LOCKED Additional Information Locking Station AssignmentsTo lock your telephone’s sta- tion assignment Additional Information Replacing Your Battery Operation During a Power Failure Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector Additional Information Troubleshooting Guide Controlled by a wall switch Problem Solution Problem may be caused by DSL microfilters. Note 114 Resetting Procedure Additional Information FCC Information Automatic Dialers How do you make a warranty claim? Additional Information Warranty InformationWhat does your warranty cover? For how long after the original purchase? Limitations and Exclusions Index 32-33, 46-47 , 32-33 121 122 TMC Corporation