Additional Information

Troubleshooting Guide (Continued)

Problem

Solution

The telephone remains on

Make sure that the telephone lines are properly installed

hold after the call is picked up

(See page 9).

at another telephone.

Make sure that the Line Connection settings are set proper-

 

ly (See page 19).

 

If you are still having difficulty, resetting the telephone may

 

help (See Resetting Procedure at the end of this guide).

 

 

The line LED flashes when a

Make sure that the ringer is on (See page 22).

call comes in, but the tele-

Adjust the ringer volume control (See page 23).

phone does not ring.

Make sure that Do Not Disturb is not on (See page 37).

 

 

Some telephones do not ring.

If there are several non-system telephones on the line that

 

does not ring disconnect some of them.

 

 

The telephone does not oper-

Make sure that fresh batteries are installed in the telephone

ate during a power outage.

(See page 106).

 

 

The battery icon stays lit in the

Make sure that fresh batteries are installed in the telephone

display.

(See page 106).

You cannot hear the other

Adjust the volume control (See page 23).

party.

 

 

 

You cannot join a telephone

The Call Privacy feature prevents another EPIC telephone

call in progress.

from interrupting a call in progress. The person already on

 

the call may release the call privacy or conference you into

 

the call (See pages 29 and 39).

 

If you don’t want Call Privacy in your system, you can turn it

 

off (See page 18).

 

 

The telephone line status indi-

If this line is not connected to a telephone line, you must set

cators stay lit, even though the

it as UNCONNECTED (See page 19).

line is not in use.

If this line is connected to a telephone line, yet still stays lit,

 

then adjust the loop voltage detector setting (See page 111).

 

 

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