Centrex Operation Using Centrex Auto Attendant | TMC EV4500 specification

Centrex Operation

Using Centrex Auto Attendant

Setting Centrex Transfer

On/Off:

1Press P.

-The display will read “Program...”

2Press the soft key under ANSW.

3Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

-The display will read “AA OGM 2-8 Setup.”

4Press the soft key under NEXT repeatedly, until ”Centrex Trnf” appears in the display, along with the current setting.

5Press the soft key under CHANGE if you wish to change the Centrex Transfer setting.

The choices are: Centrex Trnf:ON

Centrex Trnf:OFF (factory setting)

6Press Pto exit.

The Centrex Auto Attendant feature is great for Centrex environments

Centrex Trnf:ON

BACK CHANGE NEXT

The Auto Attendant has a built-in Centrex Auto Attendant feature.

In order to use this feature, simply turn it ON by following the instructions at left.

Then all you need to do is include a phrase in your Auto Attendant message telling the callers what numbers to dial, for example “If you know your party’s four digit extension you may dial it at any time. For John press 2355, for Mary press 2378...”

Whenever callers dial any string of numbers, the Auto Attendant will do a switchhook flash, fol- lowed by a repeat of that string, and then hang up, in order to do a Centrex transfer.

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TMC EV4500 Centrex Operation Using Centrex Auto Attendant, Setting Centrex Transfer On/Off, Choices are Centrex TrnfON

Contents

Please read before using telephone User’s Guide Important Safety Instructions Getting Started Packing List Before you begin Important Notes for DSL users Getting Started This page intentionally left blank Other Optional Accessories Music On Hold AdapterExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Intercom Operation Answering System 58-71 Expanding the Epic System Centrex Operation Additional Information Index Location of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard Installation Installation Worksheet Stn Connect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Connect Power Cord Install Batteries OptionalVerify Proper Installation Connect Handset Installing Your System Install Wall Mounted Phones Connect Cords to TelephoneConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each station Following must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines Setting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephone To set the restricted numbers at a particular telephone Worksheet Choices are L1 Normal factory setting To completely restrict specific lines at a telephone To set the allowed numbers at a particular telephone Enter Choices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page Operating Your System Indicator Light Description Line indicatorsIntercom Indicator LCD Station In-Use Indicators Operating Your System To choose how each line will ring Operating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal rings Operating Your System Using Caller ID To view numbers in the caller listTo see the caller ID informa- tion of an incoming call To use call waiting caller ID To delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone Operating Your System Using Telephone Company Voice Mail To access your voice mail mes- sagesTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lamp Operating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a call Operating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a call Operating Your System Using Toll Restriction Operating Your System Using the Call Timer To restart the timer from zeroTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls To make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory Card To store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Memory Dialing Special Memory Features Storing a switchhook flash into memoryStoring a hyphen into memory Storing a dialing pause into memory Storing one of the last five numbers dialed into memory Storing a Caller ID number into memoryPredialing Erasing numbers stored in memory Intercom Operation Making Intercom Calls To intercom another station Intercom Operation Answering Intercom Calls If your phone is set to Intercom RingIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree To page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcementTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview Turning your Answering System On/Off To turn your answering sys- tem on/off To record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new Changing Playback Speed To change playback speed Erasing messages To erase a messageTo erase all messages Use the Erase button to erase any or all of your messages Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay Recording a Memo or Conversation To record a memo or conver- sationUse the xbutton to record a memo or your con- versation Recording a Memo Use the bbutton To screen your calls Toll Saver feature can To set Toll Saver on/off Back Enter Next Setting New Message Beep On/Off To set New Message Beep On/Off Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview Auto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant To record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Reviewing, Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGM To set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant Advanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines Choosing the Zero-Out Action To choose the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu Setting the Night Message On/Off by Line To set the Night Message On/Off by Line Transferring Direct to Voice Mail To transfer direct to voice mail Summary of Auto Attendant Actions Caller Dials Auto Attendant Response Remote Operation Use the Remote Code to Connecting with the Answering System To connect with the answering system Expanding the Epic System Standard ConfigurationPrivate Lines Important Note Auxiliary Lines Centrex Operation Using Centrex With Your Epic Telephone To set up a private Centrex line at your telephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location Centrex Operation Storing the Centrex Prefix To store the Centrex prefix To set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YES Setting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON Centrex Operation Storing the Dial Prefix To store the Dial prefix Using standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Additional Information Data/fax jack is found on the right side of your Epic phone External Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging Adapter To answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Additional Information Replacing Your Battery Operation During a Power Failure Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector Additional Information Troubleshooting Guide Controlled by a wall switch Problem Solution Problem may be caused by DSL microfilters. Note 114 Resetting Procedure Additional Information FCC Information Automatic Dialers Additional Information Warranty Information What does your warranty cover?How do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions Index 32-33, 46-47 , 32-33 121 122 TMC Corporation