TMC EV4500 manual Recording your Auto Attendant Day, Night and Zero-Out OGMs

Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Recording your Auto Attendant Day, Night and Zero-Out OGMs

To record your Auto Attendant Day, Night and Zero-Out OGMs:

1Press P.

-The display will read “Program...”

2Press the soft key under ANSW.

3Press the soft key under NEXT.

-The display will read “OGM Setup.”

4Press the soft key under ENTER.

-The display will read “Ans OGM.”

5Press the soft key under NEXT repeatedly, until the OGM you wish to record is shown in the display.

The choices are: AA Day OGM AA Night OGM

AA Zero-Out OGM

6Lift the handset and press the soft key under REC to start recording.

-The display will read

“Recording...”

7Press the soft key under STOP at any time to stop recording.

8Repeat steps 1-7 for any additional Auto Attendant OGMs you wish to record.

If you set your answering system to AA (Auto Attendant), you must record your AA Day OGM, AA Night OGM, and AA Zero-Out OGM.

AADay OGM: This is the message you want to greet your callers during the day. If you do not wish to record your own AA Day OGM, you may keep the pre-recorded one which is “Thank you for calling our company. If you know your party’s extension you may dial it at any time. For a com- pany directory please dial zero.”

AANight OGM: This is the message you want to greet your callers during the night time hours. To set the night time hours for your system, please refer to the instructions on page 78. If you do not wish to record your own AA Night OGM, you may keep the pre-recorded one, which is “Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your party’s extension you may dial it at any time. For a company directory please dial zero.”

AAZero-Out OGM: This is the message you want your callers to hear if they press “0” while listening to the Auto Attendant message. Note: If you keep the pre-recorded AA Day OGM or AA Night OGM, you must record your AA Zero-Out OGM, listing your company directory, since the other messages tell the caller “For a company directory please dial “0”. If you do not wish to record your own AA Zero-Out OGM, you may keep the pre-recorded one which is “Please enter the desired extension number.”

NOTE: While most users simply record these three messages to configure the Auto Attendant, your Auto Attendant is equipped with several advanced and powerful features to allow you to customize the system to your needs. Please refer to Advanced Auto Attendant Features on pages 80-89 for information regarding these advanced features.

75