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TMC EV4500 manual Setting your Telephone as an Auto Attendant

Models: EV4500

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Answering System

Setting Up and Operating a Telephone as an Auto Attendant

Setting your Telephone as an Auto Attendant

To set your telephone as an Auto Attendant:

1Press P.

- The display will read “Program...”

2Press the soft key under ANSW.

The display will show the current Answering System setting.

3Press the soft key under CHANGE repeatedly, until “Ans System:AA” is displayed.

4Press Pto exit.

Set your answering system to “AA” to set this phone as an auto attendant

Ans System: AA

CHANGE NEXT

In order to set your phone as an Auto Attendant for your system, you must set your answering system at your telephone to AA (Auto Attendant).

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TMC EV4500 manual Setting your Telephone as an Auto Attendant, To set your telephone as an Auto Attendant

Contents

Please read before using telephone User’s GuideImportant Safety Instructions Getting StartedPacking List Before you beginImportant Notes for DSL users Getting Started This page intentionally left blank Other Optional Accessories Music On Hold AdapterExternal Paging Adapter Door Intercom/Door Opener AdapterTable of Contents Memory Dialing Intercom OperationAnswering System 58-71Expanding the Epic System Centrex OperationAdditional Information IndexLocation of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard InstallationInstallation Worksheet StnConnect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Connect Power Cord Install Batteries OptionalVerify Proper Installation Connect HandsetInstalling Your System Install Wall Mounted Phones Connect Cords to TelephoneConnect Cords to Wall Reverse Handset HookAttach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each stationFollowing must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selectedSetting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more linesSetting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephoneTo set the restricted numbers at a particular telephone WorksheetChoices are L1 Normal factory setting To completely restrict specific lines at a telephoneTo set the allowed numbers at a particular telephone EnterChoices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page Operating Your System Indicator Light Description Line indicatorsIntercom Indicator LCD Station In-Use IndicatorsOperating Your System To choose how each line will ringOperating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal ringsOperating Your System Using Caller ID To view numbers in the caller listTo see the caller ID informa- tion of an incoming call To use call waiting caller IDTo delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone Operating Your System Using Telephone Company Voice Mail To access your voice mail mes- sagesTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lampOperating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a callOperating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a callOperating Your System Using Toll Restriction Operating Your System Using the Call Timer To restart the timer from zeroTo view the elapsed time dur- ing your call To view the length of your pre- vious five callsTo make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory CardTo store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Memory Dialing Special Memory Features Storing a switchhook flash into memoryStoring a hyphen into memory Storing a dialing pause into memoryStoring one of the last five numbers dialed into memory Storing a Caller ID number into memoryPredialing Erasing numbers stored in memoryIntercom Operation Making Intercom Calls To intercom another stationIntercom Operation Answering Intercom Calls If your phone is set to Intercom RingIf your phone is set to Intercom Voice If your phone is set to Intercom HandsfreeTo page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcementTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephoneIntercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview Turning your Answering System On/Off To turn your answering sys- tem on/offTo record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new Changing Playback Speed To change playback speedErasing messages To erase a messageTo erase all messages Use the Erase button to erase any or all of your messagesSetting your Telephone’s Pickup Delay To set your telephone’s pickup delayRecording a Memo or Conversation To record a memo or conver- sationUse the xbutton to record a memo or your con- versation Recording a MemoUse the bbutton To screen your callsToll Saver feature can To set Toll Saver on/offBack Enter Next Setting New Message Beep On/Off To set New Message Beep On/OffSetting Up and Operating a Telephone as an Auto Attendant Auto Attendant OverviewAuto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto AttendantTo record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Reviewing, Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGMTo set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night TimesSetting More than One Phone as an Auto Attendant To set more than one phone as an Auto AttendantAdvanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more linesChoosing the Zero-Out Action To choose the Zero-Out ActionAnswering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu Setting the Night Message On/Off by Line To set the Night Message On/Off by LineTransferring Direct to Voice Mail To transfer direct to voice mailSummary of Auto Attendant Actions Caller Dials Auto Attendant ResponseRemote Operation Use the Remote Code toConnecting with the Answering System To connect with the answering systemExpanding the Epic System Standard ConfigurationPrivate Lines Important Note Auxiliary LinesCentrex Operation Using Centrex With Your Epic Telephone To set up a private Centrex line at your telephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory locationCentrex Operation Storing the Centrex Prefix To store the Centrex prefixTo set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL onTo set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YESSetting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON Centrex Operation Storing the Dial Prefix To store the Dial prefixUsing standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Additional Information Data/fax jack is found on the right side of your Epic phoneExternal Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging AdapterTo answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Additional Information Replacing Your Battery Operation During a Power FailureAdditional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephoneAdditional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detectorAdditional Information Troubleshooting Guide Controlled by a wall switchProblem Solution Problem may be caused by DSL microfilters. Note114 Resetting Procedure Additional Information FCC Information Automatic Dialers Additional Information Warranty Information What does your warranty cover?How do you make a warranty claim? For how long after the original purchase?Limitations and Exclusions Index 32-33, 46-47 , 32-33121 122 TMC Corporation