Using Additional Auto Attendant OGMs | TMC EV4500 guide

Answering System

Advanced Auto Attendant Features

Using Additional Auto Attendant OGMs

To record additional Auto Attendant OGMs:

1Press P.

-The display will read “Program...”

2Press the soft key under ANSW.

3Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

-The display will read “AA OGM 2-8 Setup.”

4Press the soft key under ENTER.

-The display will read “AA OGM2.”

5Press the soft key under NEXT repeatedly, until the OGM you wish to record is shown in the display.

The choices are:

AA OGM2 through AA OGM8

6Lift the handset and press the soft key under REC to start recording.

-The display will read

“Recording...”

7Press the soft key under STOP at any time to stop recording.

8Repeat steps 1-7 for any additional

The additional Auto Attendant OGMs are useful for things such as hours of operation and directions to the office

AAOGM 2-8 Setup

BACK ENTER NEXT

In addition to the AA Day OGM, AA Night OGM, and AA Zero-Out OGM, you may record up to an additional 7 Auto Attendant OGMs, numbered AA OGM 2-8 (The AA Day OGM is AA OGM 1).

The caller can hear any of these messages by dialing the corresponding number. For example, you may record AA OGM 2 with a message giv- ing directions to your office, and OGM 3 might be hours of operation. In your Auto Attendant Day OGM you would then include a phrase such as “Dial 2 for directions to our office, dial 3 for our hours of operation.”

Auto Attendant OGMs you wish to record.

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TMC EV4500 manual Using Additional Auto Attendant OGMs, Advanced Auto Attendant Features

Contents

Please read before using telephone User’s Guide Important Safety Instructions Getting Started Packing List Before you begin Important Notes for DSL users Getting Started This page intentionally left blank External Paging Adapter Other Optional AccessoriesMusic On Hold Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Intercom Operation Answering System 58-71 Expanding the Epic System Centrex Operation Additional Information Index Location of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard Installation Installation Worksheet Stn Connect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Verify Proper Installation Connect Power CordInstall Batteries Optional Connect Handset Connect Cords to Wall Installing Your System Install Wall Mounted PhonesConnect Cords to Telephone Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each station Following must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines Setting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephone To set the restricted numbers at a particular telephone Worksheet Choices are L1 Normal factory setting To completely restrict specific lines at a telephone To set the allowed numbers at a particular telephone Enter Choices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page Intercom Indicator Operating Your System Indicator Light DescriptionLine indicators LCD Station In-Use Indicators Operating Your System To choose how each line will ring Operating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal rings To see the caller ID informa- tion of an incoming call Operating Your System Using Caller IDTo view numbers in the caller list To use call waiting caller ID To delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone To use your MSG lamp to indi- cate voice mail messages Operating Your System Using Telephone Company Voice MailTo access your voice mail mes- sages To turn off the MSG lamp Operating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a call Operating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a call Operating Your System Using Toll Restriction To view the elapsed time dur- ing your call Operating Your System Using the Call TimerTo restart the timer from zero To view the length of your pre- vious five calls To make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory Card To store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Storing a hyphen into memory Memory Dialing Special Memory FeaturesStoring a switchhook flash into memory Storing a dialing pause into memory Predialing Storing one of the last five numbers dialed into memoryStoring a Caller ID number into memory Erasing numbers stored in memory Intercom Operation Making Intercom Calls To intercom another station If your phone is set to Intercom Voice Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Ring If your phone is set to Intercom Handsfree To page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls To respond to an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo make an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview Turning your Answering System On/Off To turn your answering sys- tem on/off To record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new Changing Playback Speed To change playback speed To erase all messages Erasing messagesTo erase a message Use the Erase button to erase any or all of your messages Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay Use the xbutton to record a memo or your con- versation Recording a Memo or ConversationTo record a memo or conver- sation Recording a Memo Use the bbutton To screen your calls Toll Saver feature can To set Toll Saver on/off Back Enter Next Setting New Message Beep On/Off To set New Message Beep On/Off Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview Auto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant To record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Reviewing an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMTo review an Auto Attendant OGM Erasing an Auto Attendant OGM To set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant Advanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines Choosing the Zero-Out Action To choose the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu Setting the Night Message On/Off by Line To set the Night Message On/Off by Line Transferring Direct to Voice Mail To transfer direct to voice mail Summary of Auto Attendant Actions Caller Dials Auto Attendant Response Remote Operation Use the Remote Code to Connecting with the Answering System To connect with the answering system Expanding the Epic System Standard ConfigurationPrivate Lines Important Note Auxiliary Lines To assign a distinctive ring to your Centrex line Centrex Operation Using Centrex With Your Epic TelephoneTo set up a private Centrex line at your telephone To store a Centrex code into a memory location Centrex Operation Storing the Centrex Prefix To store the Centrex prefix To set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YES Setting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON Centrex Operation Storing the Dial Prefix To store the Dial prefix Using standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Additional Information Data/fax jack is found on the right side of your Epic phone External Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging Adapter To answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Additional Information Replacing Your Battery Operation During a Power Failure Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector Additional Information Troubleshooting Guide Controlled by a wall switch Problem Solution Problem may be caused by DSL microfilters. Note 114 Resetting Procedure Additional Information FCC Information Automatic Dialers How do you make a warranty claim? Additional Information Warranty InformationWhat does your warranty cover? For how long after the original purchase? Limitations and Exclusions Index 32-33, 46-47 , 32-33 121 122 TMC Corporation