Answering System Overview | TMC EV4500 specification

Answering System

Setting Up and Operating Your Telephone’s Answering System

Answering System Overview

The answering system can store approximately 35 minutes of incoming mes- sages, memos and OGMs. If the answering system is full and cannot store any more messages, the display will show the message “Memory Full!”

The Answering System lamp will light solid to indicate that your answering sys- tem is turned ON, and it will flash steadily if there are new messages.

There are two simple steps to take to set up your answering system:

1.Turn your answering system on (see next page).

2.Record your outgoing announcement (see page 60).

Please read the instructions in this section for more information on the operation of your answering system.

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TMC EV4500 manual Answering System Overview, Setting Up and Operating Your Telephone’s Answering System

Contents

Please read before using telephone User’s Guide Important Safety Instructions Getting Started Packing List Before you begin Important Notes for DSL users Getting Started This page intentionally left blank Other Optional Accessories Music On Hold AdapterExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Intercom Operation Answering System 58-71 Expanding the Epic System Centrex Operation Additional Information Index Location of Controls Xii Installing Your System Identify Your Existing Wiring System If you are installing new wiring and jacks Label the jacks at each locationIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard Installation Installation Worksheet Stn Installing Your System Install Desk/Table Top Phones Connect First Line CordConnect Second Line Cord Connect Power Cord Install Batteries OptionalVerify Proper Installation Connect Handset Installing Your System Install Wall Mounted Phones Connect Cords to TelephoneConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each station Following must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines Setting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephone To set the restricted numbers at a particular telephone Worksheet Choices are L1 Normal factory setting To completely restrict specific lines at a telephone To set the allowed numbers at a particular telephone Enter Setting Up Your System Setting System Call Privacy On/Off Choices are Call PrivacyON factory setting Call PrivacyOFFTo set system call privacy on/off At Station #11 Choices are L2 Shared factory setting To programL2 L2 AUX1 Page Operating Your System Indicator Light Description Line indicatorsIntercom Indicator LCD Station In-Use Indicators Operating Your System To choose how each line will ring Operating Your System Adjusting Volume Levels Choices are Dial Tone factory setting Dial Pulse Operating Your System Making a Tone/Pulse SelectionTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the handset To make and answer calls using the speakerphoneOperating Your System Making and Answering a Call Operating Your System Using Redial To redial the last phone num- ber you dialedTo redial any of the last five phone numbers you dialed Operating Your System Using Hold To put an outside call on holdPress Hold to place an outside Call on hold To switch between lines To make a call on another lineTo answer a call ringing on another line Operating Your System Conferencing Calls To conference two outside callsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal rings Operating Your System Using Caller ID To view numbers in the caller listTo see the caller ID informa- tion of an incoming call To use call waiting caller ID To dial a number in the caller list To delete numbers from the caller listEntering Area Codes into your Epic telephone Operating Your System Using Telephone Company Voice Mail To access your voice mail mes- sagesTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lamp Operating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a call Operating Your System Operating Your System Using Line Reserve To cancel Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a call Operating Your System Using Toll Restriction Operating Your System Using the Call Timer To restart the timer from zeroTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls To make and answer a call using the headset Usethe HEADSETbutton totoggle the headset on and offPage Memory Dialing Memory Features Directory Card Memory Dialing Using Memory Dial To store a memory dial num- berTo dial a memory dial number Memory Dialing Using Personal Directory Dial To store a personal directory dial numberTo dial a personal directory number Memory Dialing Using Shared Directory Dial To store a shared directory dial number At Station #11To dial a shared directory number Memory Dialing Special Memory Features Storing a switchhook flash into memoryStoring a hyphen into memory Storing a dialing pause into memory Storing one of the last five numbers dialed into memory Storing a Caller ID number into memoryPredialing Erasing numbers stored in memory Intercom Operation Making Intercom Calls To intercom another station Intercom Operation Answering Intercom Calls If your phone is set to Intercom RingIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree Intercom Operation Making Pages To page another stationTo make an All Intercom Operation Answering Pages To answer a page directed to your station or an AllBlocking Pages at your telephone To choose how your phone will respond to intercom calls Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcementTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom Intercom Operation Naming Stations To Name a Station in Your Epic System At Station #11Guide for Entering Names Setting Up and Operating Your Telephone’s Answering System Answering SystemAnswering System Overview Turning your Answering System On/Off To turn your answering sys- tem on/off Recording your OGM To record your OGMFollow the instructions at left to record your OGM Reviewing your OGM Erasing your OGMChanging your OGM Listening to your Messages Message auto save Using dialpad Jump forwardSaving a message as new Changing Playback Speed To change playback speed Erasing messages To erase a messageTo erase all messages Use the Erase button to erase any or all of your messages Setting your Telephone’s Pickup Delay To set your telephone’s pickup delay Recording a Memo or Conversation To record a memo or conver- sationUse the xbutton to record a memo or your con- versation Recording a Memo Use the bbutton To screen your calls Toll Saver feature can To set Toll Saver on/off Back Enter Next Setting New Message Beep On/Off To set New Message Beep On/Off Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Overview Auto Attendant Sequence for Callers Setting your Telephone as an Auto Attendant To set your telephone as an Auto Attendant Recording your Auto Attendant Day, Night and Zero-Out OGMs To record your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Reviewing, Erasing or Changing an Auto Attendant OGM To review an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGM Setting the Auto Attendant Pickup Delay To set the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office Setting the Auto Attendant Day and Night Times To set the Auto Attendant Day and Night Times Setting More than One Phone as an Auto Attendant To set more than one phone as an Auto Attendant Using Additional Auto Attendant OGMs Advanced Auto Attendant FeaturesTo record additional Auto Attendant OGMs Setting Separate Auto Attendant OGMs for Different Lines To set separate Auto Attendant OGMs for different linesYou may easily assign separate OGMs to different lines Turning the Auto Attendant Off on One or More Lines To turn off the Auto Attendant on one or more lines Choosing the Zero-Out Action To choose the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant Repeating an Auto Attendant OGM To repeat an Auto Attendant OGMTo repeat the main menu Setting the Night Message On/Off by Line To set the Night Message On/Off by Line Transferring Direct to Voice Mail To transfer direct to voice mail Summary of Auto Attendant Actions Caller Dials Auto Attendant Response Remote Operation Use the Remote Code to Connecting with the Answering System To connect with the answering system Standard Configuration Expanding the Epic SystemPrivate Lines Important Note Auxiliary Lines Centrex Operation Using Centrex With Your Epic Telephone To set up a private Centrex line at your telephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location Centrex Operation Storing the Centrex Prefix To store the Centrex prefix To set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone to ring a Centrex console Choices are Ring Console no factory setting Ring Console YES Centrex Operation Using Centrex Auto Attendant Setting Centrex Transfer On/OffChoices are Centrex TrnfON Centrex Operation Storing the Dial Prefix To store the Dial prefix Using other Epic intercom telephones Using standard telephonesUsing fax machines and computer modems Additional Information Data/fax jack is found on the right side of your Epic phone External Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging Adapter To adjust the door intercom bell volume at your telephone To answer a door speaker over the intercomTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Choices are Station #NORMAL factory setting Station #LOCKED Additional Information Locking Station AssignmentsTo lock your telephone’s sta- tion assignment Additional Information Replacing Your Battery Operation During a Power Failure Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector Additional Information Troubleshooting Guide Controlled by a wall switch Problem Solution Problem may be caused by DSL microfilters. Note 114 Resetting Procedure Additional Information FCC Information Automatic Dialers Additional Information Warranty Information What does your warranty cover?How do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions Index 32-33, 46-47 , 32-33 121 122 TMC Corporation