Problem Solution | TMC EV4500 specification

Additional Information

Troubleshooting Guide (Continued)

Problem	Solution
The intercom does not work	The problem may be with your installation:
OR	Make sure that the telephone lines are properly installed
The telephone does not indi-	(See page 9).
cate the status of the other
EPIC phones in the system	The problem may be with one telephone:
OR	Disconnect one telephone at a time to determine if a partic-
There is a delay in getting dial	ular phone is causing the problem.
tone.	The problem may be caused by interference:
	The problem may be caused by interference:
	Disconnect all possible sources of interference one at a time
	to determine if one of these is causing the problem.
	Possible sources are such things as other phones, fax
	machines, modems, or such things as radios or computers
	in extremely close proximity. Note: All non-TMC intercom
	telephones are incompatible with this system, and MUST be
	removed.
	The problem could be caused by outside interference:
	Disconnect Line 1 from dial tone at the network interface. If
	this solves the problem, then the interference is coming from
	outside over Line 1. If this is the case, call TMC to request
	an RF line filter, which will be sent to you free of charge.
	The problem may be caused by DSL microfilters. Note
	that DSL microfilters are not compatible with this system. All
	DSL microfilters installed behind these telephones MUST be
	removed in order for the phones to operate properly. If you
	have DSL service, please contact your DSL provider for an
	alternative method of connecting your DSL without the
	microfilters.

There is crosstalk or other	The most common cause of crosstalk is failure to use the
interference on the line.	supplied line cords. Be sure to use the line cords that came
	with your TMC telephone. If the supplied line cords are too
	short, you may purchase 25’ twisted-pair line cords from
	TMC (See page v).

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TMC EV4500 manual Problem Solution, Problem may be caused by DSL microfilters. Note

Contents

User’s Guide Please read before using telephone Getting Started Important Safety Instructions Before you begin Packing List Important Notes for DSL users Getting Started This page intentionally left blank Door Intercom/Door Opener Adapter Other Optional AccessoriesMusic On Hold Adapter External Paging Adapter Table of Contents Intercom Operation Memory Dialing 58-71 Answering System Centrex Operation Expanding the Epic System Index Additional Information Location of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Standard Installation Installing Your System Plan Your Installation Stn Installation Worksheet Connect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Connect Handset Connect Power CordInstall Batteries Optional Verify Proper Installation Reverse Handset Hook Installing Your System Install Wall Mounted PhonesConnect Cords to Telephone Connect Cords to Wall Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Following must be done at each station Setting Up Your System Setting Up Your System At a Glance Following must be done at Station #11 To choose which line will be automatically selected Setting Up Your System Setting Automatic Line Selection To assign distinctive rings to one or more lines Setting Up Your System Setting Distinctive Ringing Turning toll restriction on/off at a particular telephone Setting Up Your System Setting Up Toll Restriction Worksheet To set the restricted numbers at a particular telephone To completely restrict specific lines at a telephone Choices are L1 Normal factory setting Enter To set the allowed numbers at a particular telephone Choices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page LCD Station In-Use Indicators Operating Your System Indicator Light DescriptionLine indicators Intercom Indicator To choose how each line will ring Operating Your System Operating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use one of eight personal rings To use the transfer ring To use call waiting caller ID Operating Your System Using Caller IDTo view numbers in the caller list To see the caller ID informa- tion of an incoming call To delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone To turn off the MSG lamp Operating Your System Using Telephone Company Voice MailTo access your voice mail mes- sages To use your MSG lamp to indi- cate voice mail messages Operating Your System Using Flash To turn mute on/off during a call Operating Your System Using Mute Operating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used To release call privacy during a call Operating Your System Releasing Call Privacy Operating Your System Using Toll Restriction To view the length of your pre- vious five calls Operating Your System Using the Call TimerTo restart the timer from zero To view the elapsed time dur- ing your call Usethe HEADSETbutton totoggle the headset on and off To make and answer a call using the headsetPage Directory Card Memory Dialing Memory Features To store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Storing a dialing pause into memory Memory Dialing Special Memory FeaturesStoring a switchhook flash into memory Storing a hyphen into memory Erasing numbers stored in memory Storing one of the last five numbers dialed into memoryStoring a Caller ID number into memory Predialing To intercom another station Intercom Operation Making Intercom Calls If your phone is set to Intercom Handsfree Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Ring If your phone is set to Intercom Voice To page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls Blocking off hook voice announcements at your telephone Intercom Operation Using Off Hook Voice AnnounceTo make an off hook voice announcement To respond to an off hook voice announcement Intercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview To turn your answering sys- tem on/off Turning your Answering System On/Off To record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new To change playback speed Changing Playback Speed Use the Erase button to erase any or all of your messages Erasing messagesTo erase a message To erase all messages To set your telephone’s pickup delay Setting your Telephone’s Pickup Delay Recording a Memo Recording a Memo or ConversationTo record a memo or conver- sation Use the xbutton to record a memo or your con- versation To screen your calls Use the bbutton To set Toll Saver on/off Toll Saver feature can Back Enter Next To set New Message Beep On/Off Setting New Message Beep On/Off Auto Attendant Overview Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Sequence for Callers To set your telephone as an Auto Attendant Setting your Telephone as an Auto Attendant To record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM Erasing an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMTo review an Auto Attendant OGM Reviewing an Auto Attendant OGM To set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office To set the Auto Attendant Day and Night Times Setting the Auto Attendant Day and Night Times To set more than one phone as an Auto Attendant Setting More than One Phone as an Auto Attendant Advanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines To turn off the Auto Attendant on one or more lines Turning the Auto Attendant Off on One or More Lines To choose the Zero-Out Action Choosing the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu To set the Night Message On/Off by Line Setting the Night Message On/Off by Line To transfer direct to voice mail Transferring Direct to Voice Mail Caller Dials Auto Attendant Response Summary of Auto Attendant Actions Use the Remote Code to Remote Operation To connect with the answering system Connecting with the Answering System Expanding the Epic System Standard ConfigurationPrivate Lines Auxiliary Lines Important Note To store a Centrex code into a memory location Centrex Operation Using Centrex With Your Epic TelephoneTo set up a private Centrex line at your telephone To assign a distinctive ring to your Centrex line To store the Centrex prefix Centrex Operation Storing the Centrex Prefix Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone as a Centrex console Choices are Ring Console no factory setting Ring Console YES To set up a telephone to ring a Centrex console Setting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON To store the Dial prefix Centrex Operation Storing the Dial Prefix Using standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Data/fax jack is found on the right side of your Epic phone Additional Information External Feature Module set as an External Paging Adapter External Feature Module set as a Music On Hold Adapter To answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Operation During a Power Failure Additional Information Replacing Your Battery Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length To erase all feature settings at a particular telephone Additional Information Erasing All Feature Settings To set your telephone’s loop voltage detector Additional Information Setting the Loop Voltage Detector Controlled by a wall switch Additional Information Troubleshooting Guide Problem may be caused by DSL microfilters. Note Problem Solution 114 Resetting Procedure Additional Information FCC Information Automatic Dialers For how long after the original purchase? Additional Information Warranty InformationWhat does your warranty cover? How do you make a warranty claim? Limitations and Exclusions 32-33, 46-47 , 32-33 Index 121 122 TMC Corporation