Additional Information
Troubleshooting Guide (Continued)
Problem | Solution |
The intercom does not work | The problem may be with your installation: |
OR | Make sure that the telephone lines are properly installed |
The telephone does not indi- | (See page 9). |
cate the status of the other |
|
EPIC phones in the system | The problem may be with one telephone: |
OR | Disconnect one telephone at a time to determine if a partic- |
There is a delay in getting dial | ular phone is causing the problem. |
tone. | The problem may be caused by interference: |
| |
| Disconnect all possible sources of interference one at a time |
| to determine if one of these is causing the problem. |
| Possible sources are such things as other phones, fax |
| machines, modems, or such things as radios or computers |
| in extremely close proximity. Note: All |
| telephones are incompatible with this system, and MUST be |
| removed. |
| The problem could be caused by outside interference: |
| Disconnect Line 1 from dial tone at the network interface. If |
| this solves the problem, then the interference is coming from |
| outside over Line 1. If this is the case, call TMC to request |
| an RF line filter, which will be sent to you free of charge. |
| The problem may be caused by DSL microfilters. Note |
| that DSL microfilters are not compatible with this system. All |
| DSL microfilters installed behind these telephones MUST be |
| removed in order for the phones to operate properly. If you |
| have DSL service, please contact your DSL provider for an |
| alternative method of connecting your DSL without the |
| microfilters. |
|
|
There is crosstalk or other | The most common cause of crosstalk is failure to use the |
interference on the line. | supplied line cords. Be sure to use the line cords that came |
| with your TMC telephone. If the supplied line cords are too |
| short, you may purchase 25’ |
| TMC (See page v). |
|
|
113
