Choosing the Zero-Out Action | TMC EV4500 specification

Answering System

Advanced Auto Attendant Features

Choosing the Zero-Out Action

To choose the Zero-Out Action:

1Press P.

-The display will read “Program...”

2Press the soft key under ANSW.

3Press the soft key under NEXT until “Advanced Setting” appears in the display, and then press the soft key under ENTER.

-The display will read “AA OGM 2-8 Setup.”

4Press the soft key under NEXT repeatedly, until ”Zero-Out Action” appears in the display, and then press the soft key under

ENTER.

5Press the soft key under CHANGE repeatedly, until the desired Zero- Out Action is displayed.

The choices are:

AA Zero-Out OGM (factory setting) RING STN #11 through #26 GLOBAL RING #30 through #38

DISALLOW

6Press Pto exit.

You may decide exactly what happens when callers dial “0” at the auto attendant

Zero Out Action

BACK ENTER NEXT

When the caller dials “0” during an Auto Attendant message, the factory setting is that it plays the Zero-Out OGM. However, you may choose a different Zero-Out action if you wish. You may set the phone to transfer to a particular extension, ring all the phones with a particular distinctive ring (so you know the caller has dialed “0”), or even disallow the caller to zero-out.

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TMC EV4500 manual Choosing the Zero-Out Action, To choose the Zero-Out Action

Contents

User’s Guide Please read before using telephone Getting Started Important Safety Instructions Before you begin Packing List Important Notes for DSL users Getting Started This page intentionally left blank Music On Hold Adapter Other Optional AccessoriesExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Intercom Operation Memory Dialing 58-71 Answering System Centrex Operation Expanding the Epic System Index Additional Information Location of Controls Xii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Standard Installation Installing Your System Plan Your Installation Stn Installation Worksheet Connect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Install Batteries Optional Connect Power CordVerify Proper Installation Connect Handset Connect Cords to Telephone Installing Your System Install Wall Mounted PhonesConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Following must be done at each station Setting Up Your System Setting Up Your System At a Glance Following must be done at Station #11 To choose which line will be automatically selected Setting Up Your System Setting Automatic Line Selection To assign distinctive rings to one or more lines Setting Up Your System Setting Distinctive Ringing Turning toll restriction on/off at a particular telephone Setting Up Your System Setting Up Toll Restriction Worksheet To set the restricted numbers at a particular telephone To completely restrict specific lines at a telephone Choices are L1 Normal factory setting Enter To set the allowed numbers at a particular telephone Choices are Call PrivacyON factory setting Call PrivacyOFF Setting Up Your System Setting System Call Privacy On/OffTo set system call privacy on/off At Station #11 To program Choices are L2 Shared factory settingL2 L2 AUX1 Page Line indicators Operating Your System Indicator Light DescriptionIntercom Indicator LCD Station In-Use Indicators To choose how each line will ring Operating Your System Operating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection Choices are Dial Tone factory setting Dial PulseTo set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using HoldPress Hold to place an outside Call on hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use one of eight personal rings To use the transfer ring To view numbers in the caller list Operating Your System Using Caller IDTo see the caller ID informa- tion of an incoming call To use call waiting caller ID To delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone To access your voice mail mes- sages Operating Your System Using Telephone Company Voice MailTo use your MSG lamp to indi- cate voice mail messages To turn off the MSG lamp Operating Your System Using Flash To turn mute on/off during a call Operating Your System Using Mute Operating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used To release call privacy during a call Operating Your System Releasing Call Privacy Operating Your System Using Toll Restriction To restart the timer from zero Operating Your System Using the Call TimerTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls Usethe HEADSETbutton totoggle the headset on and off To make and answer a call using the headsetPage Directory Card Memory Dialing Memory Features To store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Storing a switchhook flash into memory Memory Dialing Special Memory FeaturesStoring a hyphen into memory Storing a dialing pause into memory Storing a Caller ID number into memory Storing one of the last five numbers dialed into memoryPredialing Erasing numbers stored in memory To intercom another station Intercom Operation Making Intercom Calls If your phone is set to Intercom Ring Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree To page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls To make an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Answering System Setting Up and Operating Your Telephone’s Answering SystemAnswering System Overview To turn your answering sys- tem on/off Turning your Answering System On/Off To record your OGM Recording your OGMFollow the instructions at left to record your OGM Erasing your OGM Reviewing your OGMChanging your OGM Listening to your Messages Jump forward Message auto save Using dialpadSaving a message as new To change playback speed Changing Playback Speed To erase a message Erasing messagesTo erase all messages Use the Erase button to erase any or all of your messages To set your telephone’s pickup delay Setting your Telephone’s Pickup Delay To record a memo or conver- sation Recording a Memo or ConversationUse the xbutton to record a memo or your con- versation Recording a Memo To screen your calls Use the bbutton To set Toll Saver on/off Toll Saver feature can Back Enter Next To set New Message Beep On/Off Setting New Message Beep On/Off Auto Attendant Overview Setting Up and Operating a Telephone as an Auto Attendant Auto Attendant Sequence for Callers To set your telephone as an Auto Attendant Setting your Telephone as an Auto Attendant To record your Auto Attendant Day, Night and Zero-Out OGMs Recording your Auto Attendant Day, Night and Zero-Out OGMsChoices are AA Day OGM AA Night OGM To review an Auto Attendant OGM Reviewing, Erasing or Changing an Auto Attendant OGMReviewing an Auto Attendant OGM Erasing an Auto Attendant OGM To set the Auto Attendant Pickup Delay Setting the Auto Attendant Pickup DelaySet the AA Delay to 0 for a quiet office To set the Auto Attendant Day and Night Times Setting the Auto Attendant Day and Night Times To set more than one phone as an Auto Attendant Setting More than One Phone as an Auto Attendant Advanced Auto Attendant Features Using Additional Auto Attendant OGMsTo record additional Auto Attendant OGMs To set separate Auto Attendant OGMs for different lines Setting Separate Auto Attendant OGMs for Different LinesYou may easily assign separate OGMs to different lines To turn off the Auto Attendant on one or more lines Turning the Auto Attendant Off on One or More Lines To choose the Zero-Out Action Choosing the Zero-Out Action Answering System Pressing # to Leave a Message at the Auto Attendant To repeat an Auto Attendant OGM Repeating an Auto Attendant OGMTo repeat the main menu To set the Night Message On/Off by Line Setting the Night Message On/Off by Line To transfer direct to voice mail Transferring Direct to Voice Mail Caller Dials Auto Attendant Response Summary of Auto Attendant Actions Use the Remote Code to Remote Operation To connect with the answering system Connecting with the Answering System Expanding the Epic System Standard ConfigurationPrivate Lines Auxiliary Lines Important Note To set up a private Centrex line at your telephone Centrex Operation Using Centrex With Your Epic TelephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location To store the Centrex prefix Centrex Operation Storing the Centrex Prefix Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone as a Centrex console Choices are Ring Console no factory setting Ring Console YES To set up a telephone to ring a Centrex console Setting Centrex Transfer On/Off Centrex Operation Using Centrex Auto AttendantChoices are Centrex TrnfON To store the Dial prefix Centrex Operation Storing the Dial Prefix Using standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems Data/fax jack is found on the right side of your Epic phone Additional Information External Feature Module set as an External Paging Adapter External Feature Module set as a Music On Hold Adapter To answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Choices are Line ButSPEAKER factory setting Line ButHEADSET Additional Information Locking Station Assignments Choices are Station #NORMAL factory setting Station #LOCKEDTo lock your telephone’s sta- tion assignment Operation During a Power Failure Additional Information Replacing Your Battery Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length To erase all feature settings at a particular telephone Additional Information Erasing All Feature Settings To set your telephone’s loop voltage detector Additional Information Setting the Loop Voltage Detector Controlled by a wall switch Additional Information Troubleshooting Guide Problem may be caused by DSL microfilters. Note Problem Solution 114 Resetting Procedure Additional Information FCC Information Automatic Dialers What does your warranty cover? Additional Information Warranty InformationHow do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions 32-33, 46-47 , 32-33 Index 121 122 TMC Corporation