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Nortel Networks BCM50 2.0 Manual

52 pages1.17 Mb

3Contents
5Chapter 1
- Getting started
  - About this guide
  - Audience
  - Acronyms
  - Related publications
- 7How to get help
  - Getting Help from the Nortel Web site
  - Getting Help over the phone from a Nortel Solutions Center
9Chapter 2
- System Overview
  - 10BCM50 hardware
    - BCM50 main unit
    - Additional BCM50 hardware
    - 11BCM50 physical dimensions
    - 12BCM50 physical interfaces
    - Telephony features
    - IP telephony features
  - 13BCM50e and BCM50a: BCM systems with integrated routers
    - Common features and capabilities
    - 15BCM50e
    - BCM50a
  - 16BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs
    - Common features and capabilities
  - 18BCM50 expansion unit and media bay modules
  - 19Mounting kits
  - 20BCM50 new features
    - BCM50b BCM50ba BCM50be
    - 21BRI version
    - R2MFC MBM support
    - EU compliant routers M222/252 firmware
    - WAN failover
    - 22Software upgrade
    - SRG50
    - ISDN BRI dial-up support
    - NCM support for BCM50
  - 24BCM50 capabilities aligned with BCM 4.0
    - Proactive Voice Quality Monitoring
    - 25Ad-Hoc conferencing
    - Meridian Customer Defined Network (MCDN) Trunk Anti-Tromboning (TAT) with integrated applications
    - Session Initiated Protocol (SIP) enhancements
    - 26Security enhancements
      - User account access management
      - 27Secure interface and audit logging
    - 28Terminal and mobility support
      - IP audio conference phone 2033
      - IP Audio Conference Phone 2033
      - 29IP Key Expansion Module I24
      - I24 KEM
        30The following table reflects new analog, BRI, and country support that is added in BCM50.
  - 31Support, security and servicing
    - Client operating system support
    - Field replaceable units (FRU)
    - Field upgrades
    - Servicing
  - 32BCM50 management
    - Ease of installation
      - Startup profile
    - 33Remote management accessibility
    - On-box and device manageability features
    - 34Log management
    - Set-based administration
    - Business Element Manager
      - 35The Business Element Manager administration interface
      - Software updates
    - 36Keycodes
    - Network Configuration Manager (NCM)
  - 37BCM50 applications
    - Mailbox Manager
      - 38Features included with Mailbox Manager My Mailbox
      - 39Off Premise Notification (OPN)
      - Outbound Transfer
      - Greeting and Spoken Name
      - Personal Attendant
      - Fax Setting
      - Call Forward
    - 40CallPilot
    - 41CallPilot options
      - Unified messaging
    - 42CallPilot/Voicemail Enhancements
    - 43Contact Center
    - Multimedia Contact Center
    - 44Local Area Network Computer Telephony Engine
    - Call Detail Recording
    - Personal call manager
  - 45BCM compatibility matrix
49Index
- A
- B
  - CDR
  - Enhancements Features Auto Attendant Fax Answering Voicemail
  - features optional components
  - call types features
- C
- E
- F
- H
- I
- 50K
- L
- M
- P
- R
- S
- T
- U
- V

352 pages3.6 Mb

3Task List
- Using the BCM50 Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
- Managing BCM50 with SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
- 4Using the BCM Fault Management System . . . . . . . . . . . . . . . . . . . . . . . 147
- Using the BCM50 Service Management System . . . . . . . . . . . . . . . . . . . 215
- Monitoring BCM50 Status and Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
- 5Backing Up and Restoring BCM50 Data . . . . . . . . . . . . . . . . . . . . . . . . . . 271
- 6Managing BCM50 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
7Contents
- 8Chapter 4 BCM50 Security Policies and Accounts and Privileges . . . . . . . . . . . . . . . 75
15Chapter 1
- Getting started with BCM50
  - About this guide
    - Purpose
    - Organization
      - 1616 Chapter 1 Getting started with BCM50
      - Table 1 BCM50 Administration Guide organization Chapter Contents
  - 17Audience
  - Acronyms
    - 1818 Chapter 1 Getting started with BCM50
    - Table 1 List of acronyms
  - 19Symbols and conventions used in this guide
  - 20Related publications
  - 21How to get Help
    - Getting Help from the Nortel Web site
    - Getting Help over the phone from a Nortel Solutions Center
    - Getting Help from a specialist by using an Express Routing Code
23Chapter 2
- Overview of BCM50 Administration
  - About BCM50
    - BCM50 hardware
      - 24Main units
      - Expansion units and media bay modules (MBMs)
    - BCM50 applications
  - 25Management Model
  - 28BCM50 interfaces
    - LAN
    - 29Dialup
    - WAN
      - Management access over dial or BRI ports
    - Protocols
31Chapter 3
- BCM50 Management Environment
  - BCM50 web page
    - 3232 Chapter 3 BCM50 Management Environment
    - Table 2 Applications available on BCM50 web page
  - 33BCM50 Management Environment and Applications
    - Managing BCM50 with Element Manager
    - 34Managing BCM50 with Telset administration
    - Managing BCM50 Voicemail and ContactCenter: CallPilot Manager
    - Managing Digital Mobility
    - Programming telephone sets: Desktop Assistant portfolio
    - 35Performing initialization: Startup Profile
    - Monitoring BCM50: BCM Monitor
    - Managing BCM50 remotely with SNMP
  - 36Element Manager
    - Element Manager setup
      - Installing Element Manager on a Windows operating system
      - 38Installing Element Manager in a Citrix environment
      - 39Creating folders for network elements
      - Adding a BCM50 to the Network Element tree
      - 40Finding Network Elements
      - 41Connecting to a BCM50 element
      - Disconnecting from an element
      - Disconnecting in the Element Navigation Panel
      - Disconnecting through the menu bar
      - Closing the Element Manager
    - 42Element Manager window attributes
      - Initial panel details
        Chapter 3 BCM50 Management Environment 43
        Figure 3 Element Manager Window - no defined Elements
        43Table 3 lists and describes the initial Element Manager window.
        Table 3 Initial Element Manager window attributes
        4444 Chapter 3 BCM50 Management Environment
        Table 3 Initial Element Manager window attributes (Continued)
        45Chapter 3 BCM50 Management Environment 45
        Table 3 Initial Element Manager window attributes (Continued)
      - 46Information displayed for unconnected elements
      - 47Information displayed for connected elements
      - 48Configuration task navigation panel details
        49Chapter 3 BCM50 Management Environment 49
        Table 5 Configuration task navigation panel headings (Continued)
        50 Chapter 3 BCM50 Management Environment
        Table 5 Configuration task navigation panel headings (Continued)
      - 50Administration task navigation panel details
        Table 6 Administration task navigation panel headings
    - 51Element Manager panels
    - 52Effective use of Element Manager
    - Element Manager data features
      - 53Adding, deleting, and modifying table information
      - Copying table information
        Chapter 3 BCM50 Management Environment 55
      - 55Rearranging table information
        Table 7 Paste Data (Continued)
      - 56Rearranging columns
      - Rearranging lines
        57Chapter 3 BCM50 Management Environment 57
        Figure 8 Sort dialog box
        Table 8 Sort dialog box fields
        Table 9 Sort dialog box buttons
      - 58Using your keyboard to move around a table
      - Saving programming records
    - 62Element Manager application logging
    - 63BCM50 integrated launch of related applications
  - 65BCM50 feature licensing
  - 66BCM50 Help system
    - Menu bar Help
  - 69BCM50 common file input/output processes
    - 70Comparison of data repositories
      - 71The BCM50
      - Personal computer
      - Network folder
      - FTP servers
      - 72SFTP servers
      - USB storage device
      - HTTP/HTTPS server
  - 73Connecting to Element Manager through a router
    - Configuring firewall settings
    - Adding NAT rules
75Chapter 4
- BCM50 Security Policies and Accounts and Privileges
  - Security Policies panel
    - 76The following table describes the fields on this panel:.
  - 80Configuring system security policies
    - Entry Policy tab
    - Local Authentication Policy tab
    - Authentication Service Policy tab
      - Variable Table
    - 82Setting lockout policy for failed logins
    - To set lockout policy for failed logins
    - 83Setting password expiry policy
    - To set password expiry policy
    - Setting password history policy
    - To set password history
    - Setting the authentication method
    - 84To set the authentication method
    - Configuring an authentication server
    - To configure an authentication server in Element Manager
      - 85Vendor specific attributes
        87Chapter 4 BCM50 Security Policies and Accounts and Privileges 87
        Table 20 Privilege levels
    - 88Setting the idle session timeout
    - To set the idle session timeout
    - Uploading a Web Server Certificate
    - To upload a Web Server Certificate
    - Transferring an SSH Key-Pair
    - To transfer an SSH Key-Pair
  - 89Configuring user accounts, user groups and privileges
    - Job Aid
    - 90Adding a new user account
    - To add a new user account
    - 91Modifying a user account
    - To modify a user account
    - 92Adding callback for a dial-up user
    - To add callback for a dial-up user
    - Adding Telset access for a user
    - To add Telset access for a user
    - Deleting a user account
    - 93To delete a user account
    - Changing a users password
    - To change a users password
    - Changing the current users password
    - To change the current users password
    - 94Creating a group
    - To create a group
    - Deleting a group
    - To delete a group
    - Modifying group privileges
    - 95To modify group privileges
    - Adding a user account to a group
    - To add a user account to a group
    - Deleting a user account from a group
    - To delete a user account from a group
    - Enabling and disabling exclusive access
    - To enable/disable exclusive access
  - 97User account and user group management fundamentals
    - User accounts
    - 99Default passwords
    - Default groups
      - 100100 Chapter 4 BCM50 Security Policies and Accounts and Privileges
      - Table 22 Default user account groups (Continued)
    - 101Default access privileges excluding set-based privileges
      - Voice Mail & Contact Center access privileges
      - Contact Center access privileges
      - 102Security access privileges
      - CTE Appl access privileges
      - IP Set Registration access privileges
      - 103BCMMonitor Appl access privileges
      - CDR Appl access privileges
      - PPP Access access privileges
      - Guest Download access privileges
      - Admin Download access privileges
      - 104Exclusive Access access privileges
      - Admin access privileges
      - DATA Admins group access privileges
      - 105Remote Access access privileges
      - Guests access privileges
      - Voice Admins access privileges
      - 106Backup Operators access privileges
      - Remote Monitoring access privileges
      - Software Upgrade access privileges
    - 109Telset access security
    - 110Telset group access privileges
      - SBA - Installer group access privileges
      - SBA - System Coordinator+ group access privileges
      - SBA - System Coordinator group access privileges
      - SBA - Basic group access privileges
    - Blocking user accounts
  - 111Accounts and Privileges panel
    - Current Account
      - 112Table 24 describes each field on the Current Account context panel.
        113Chapter 4 BCM50 Security Policies and Accounts and Privileges 113
        Table 24 Current Account fields (Continued)
        116 Chapter 4 BCM50 Security Policies and Accounts and Privileges
    - 116View by Accounts: General
    - View by Accounts: Remote Access
      - Table 26 View by Accounts: General fields
      - Table 27 View by Accounts: Remote Access
      - Chapter 4 BCM50 Security Policies and Accounts and Privileges 117
    - 117View by Accounts: History
    - View by Accounts: Group Membership
      - Table 28 View by Accounts: History fields
      - Table 29 Group membership fields
    - 118View by Groups
    - View by Groups: General
    - View by Groups: Members
  - 120BCM50 security fundamentals
    - Security on other Configuration panels
    - Security on Administration panels
    - Security on Applications panels
    - 121Secure network protocols and encryption
    - 122Security audits
    - System security considerations
      - Considerations
    - 123Firewalls
    - 124Security certificate
      - Understanding BCM50 SSL certificate properties
    - Site authentication
125Chapter 5
- Using the BCM50 Hardware Inventory
  - About the BCM50 Hardware Inventory
  - 126Viewing and updating information about the BCM50 system
    - Viewing and updating information about the BCM50 main unit
    - To view or update information about the BCM50 main chassis
    - 127Viewing and updating BCM50 system expansion information
    - 128To view or update BCM50 system expansion information
    - Viewing and updating other information about the BCM50 system
    - To view or update other information about the BCM50 main unit
  - 129Viewing information about devices
    - To view information about attached devices
  - 130Viewing additional information about the BCM50 hardware inventory
133Chapter 6
- Managing BCM50 with SNMP
  - Overview of BCM50 support for SNMP
  - 134Configuring routers to use Element Manager with SNMP
    - Connecting through the WAN
    - Configuring firewall settings
    - Adding NAT rules
    - Configuring the SNMP router port
    - Connecting through the LAN
  - 135Configuring SNMP settings
    - Configuring general SNMP settings
    - 136To configure the BCM50 SNMP agent
    - To configure BCM50 SNMP settings
      - Adding an SNMP manager to the BCM50 SNMP manager list
    - 137To add an SNMP manager to the BCM50 SNMP manager list
    - 138To delete an SNMP manager
    - Configuring SNMP community strings
      - To add a community string
    - 139To delete a community string value
    - 140Configuring service access points
      - To add a service access point
    - 141To configure pass phrases for a service access point
    - To view details associated with a service access point
    - To delete a service access point
    - 142Configuring SNMP trap destinations
      - To add a trap destination
  - 143Viewing and modifying SNMP trap destinations
    - To modify a trap destination
    - To delete a trap destination
  - 144Auto-SNMP dial-out
    - To configure auto-SNMP dialout
  - 145Alarm severity levels
147Chapter 7
- Using the BCM Fault Management System
  - Overview of BCM fault management
    - 148 Chapter 7 Using the BCM Fault Management System
  - 148About BCM alarms
    - Table 47 BCM components and Alarm ID ranges
  - 149Alarms and log files
  - Alarm severities
  - 150Administering alarms
    - Using the Alarms Panel
    - 151To view an alarm
    - To acknowledge an alarm
      - Clearing the alarm log
    - To clear the alarm log
    - 152Using the Alarm Banner
    - 153To include or omit acknowledged alarms in the Alarm Banner
    - Using the alarm set
    - To specify the alarm set
    - To clear an alarm from the alarm set
  - 154Alarms and LEDs
    - To reset the Status LED
  - 155Using SNMP traps
  - Configuring alarm settings
    - 156To enable or disable SNMP traps for alarms
    - To enable or disable viewing of selected alarms in the Alarms table
    - To view settings for the alarm set
      - Chapter 7 Using the BCM Fault Management System 157
      - 4The Enable Alarm Set column indicates whether the alarm will display on the alarm set.
    - To test an alarm
  - 157List of BCM alarms
    - Table 51 List of alarms
215Chapter 8
- Using the BCM50 Service Management System
  - Overview of the BCM50 service management system
  - BCM50 services
    - 216216 Chapter 8 Using the BCM50 Service Management System
    - Table 52 BCM50 Services
    - 217To view details about services
  - 218Starting, stopping, and restarting services
    - To stop a service
    - To restart a service
219Chapter 9
- Monitoring BCM50 Status and Metrics
  - About the system status
    - QoS Monitor
      - Configuring the QoS Monitor
    - 220To configure monitoring mode
    - 221To configure logging attributes
    - 222To view the QoS monitoring information
    - 223To refresh the QoS monitor data
    - UPS Status
    - To access UPS Status
    - 225NTP Metrics
    - 226To access the NTP Metrics
  - 227Telephony Metrics
    - Trunk Module Metrics
    - To view Trunk Module status
    - 229Viewing Performance History information
    - Viewing D-Channel information
    - Disabling or enabling a B channel setting
    - To disable or enable a B channel setting
    - Provisioning a PRI B-channel
    - 230To provision a PRI B-channel
    - Trunk Module CSU statistics
      - Statistics collected by the system
    - 231Enabling the internal CSU
    - To enable the internal CSU
    - To check the performance statistics
    - 232Checking trunk module alarms To check the CSU alarms
    - To check carrier failure alarms
    - To check bipolar violations
    - 233To check short-term alarms
    - To check defects
    - To view CSU Alarm History
    - CbC limit metrics
    - 234To access the CbC limit metrics
      - Chapter 9 Monitoring BCM50 Status and Metrics 235
      - Figure 34 Denied calls details
      - Table 58 describes each field on the two CbC metrics panels.
    - 235Hunt Group Metrics
      - Table 58 Details for a Line Pool
    - 236To access the Hunt Group metrics
    - 237PSTN Fallback Metrics
    - To access PSTN Fallback metrics
    - 238Proactive Voice Quality Management
    - 239To configure PVQM threshold settings
      - Chapter 9 Monitoring BCM50 Status and Metrics 241
      - Table 64 describes the settings.
      - 3Configure the polling interval.
      - 241PVQM alarms
        Table 62 PVQM threshold settings
        Table 63 PVQM alarm information
    - 242To access PVQM metrics
      - Chapter 9 Monitoring BCM50 Status and Metrics 243
      - Figure 38 PVQM Metrics panel
      - 243Table 64 describes each field on the panel.
        Table 64 PVQM Metrics fields
245Chapter 10
- BCM50 Utilities
  - About BCM Monitor
  - 246Installing BCM Monitor
    - To install BCM Monitor separately from BCM50 Element Manager
    - To remove BCM Monitor
  - Connecting to a BCM50 system
    - 247To start BCM Monitor without the Element Manager
    - To start BCM Monitor from the Element Manager
      - Disconnecting BCM Monitor from a BCM50
    - To connect to a different BCM50
  - 248Using BCM Monitor to analyze system status
    - 249Static snapshots
    - To configure static snapshot settings
    - 250To save a static snapshot
    - Dynamic snapshots
    - 251To configure dynamic snapshot settings
      - 252Starting a dynamic snapshot
      - Stopping a dynamic snapshot
    - 253BCM Info tab
    - 254Media Card tab
    - 255Voice Ports tab
    - IP Devices tab
    - 256RTP Sessions tab
    - 257UIP tab
      - Enabling UIP message monitoring
    - 258To disable monitoring of UIP messages
    - 259To log UIP data
    - To view UIP log files
    - To configure timeout settings
      - Viewing UIP message details
    - 260To expand a UIP message
    - To clear UIP message details
    - Line Monitor tab
    - 261To view all lines
    - 262Usage Indicators tab
      - Usage values
    - 263Using statistical values
      - Viewing minimum and maximum values
      - Viewing the date and time of minimum and maximum values
    - 264To view the date and time of minimum and maximum values
      - Resetting minimum and maximum values
    - To reset the minimum and maximum values for a statistic
  - 265Ping
    - To ping a device
  - 266Trace Route
    - To perform a trace route
  - Ethernet Activity
    - To view Ethernet activity
  - 267Reset
    - Rebooting the BCM50 system
    - 268To r
      - Performing a warm reset of BCM50 telephony services
    - To p
      - Performing a cold reset of BCM50 telephony services
    - To perform a cold reset of BCM50 telephony services
  - 269D
    - To set Release Reasons
271Chapter 11
- Backing Up and Restoring BCM50 Data
  - Overview of backing up and restoring data
  - Backup and restore options
  - 272Viewing backup and restore activity
  - About backups
  - 273BCM50 backup file
  - 274Backup destinations
  - 275Performing immediate backups
    - Performing an immediate backup to the BCM50
    - To perform an immediate backup to the BCM50
      - Performing an immediate backup to your personal computer
    - 277To perform an immediate backup to your personal computer
      - Performing an immediate backup to a network folder
    - 278To perform an immediate backup to a network folder
      - Performing an immediate backup to a USB storage device
    - 279To perform an immediate backup to a USB storage device
      - Performing an immediate backup to an FTP server
    - To p
      - Performing an immediate backup to an SFTP server
    - 280To perform an immediate backup to an SFTP server
  - 281Viewing and performing scheduled backups
    - 282To view scheduled backups
      - Performing a scheduled backup to the BCM50
    - 283To perform a scheduled backup to the BCM50
      - Performing a scheduled backup to a network folder
    - 284To perform a scheduled backup to a network folder
      - Performing a scheduled backup to a USB storage device
    - 285To perform a scheduled backup to a USB storage device
      - Performing a scheduled backup to an FTP server
    - 286To perform a scheduled backup to an FTP server
      - Performing a scheduled backup to an SFTP server
    - 288To p
  - 289Modifying and deleting scheduled backups
    - Modifying a scheduled backup
    - To m
    - To delete a backup schedule
  - 290Restoring BCM50 system data
    - Restore options
      - 291Optional components
    - 292Effects on the system
      - Restore operations and logs
      - Restoring data from the BCM50
    - 293To restore data from the BCM50
      - Restoring data from your personal computer
    - 294To restore data from your personal computer
      - Restoring data from a network folder
    - 295To restore data from a network folder
      - Restoring data from a USB storage device
    - 296To restore data from a USB storage device
      - Restoring data from an FTP server
    - 297To restore data from an FTP server
      - Restoring data from an SFTP server
    - 298To restore data from an SFTP server
      - Restoring the factory configuration
    - 299To restore the factory configuration
301Chapter 12
- Managing BCM50 Logs
  - Overview of BCM50 logs
    - Log types
      - 302Operational logs
      - Diagnostic logs
      - Sensitive logs
      - Additional System Information
  - 303Overview of transferring and extracting log files
    - 304Transferring log files using the BCM50 Element Manager
    - Performing immediate log archive transfers
      - Performing an immediate log transfer to a USB storage device
    - 305To perform an immediate log transfer to a USB storage device
      - Performing an immediate log transfer to your personal computer
    - 306To perform an immediate log transfer to your personal computer
      - Performing an immediate log transfer to a network folder
    - 307To perform an immediate log transfer to a network folder
      - Performing an immediate log transfer to an FTP server
    - 308To perform an immediate log transfer to an FTP server
      - Performing an immediate log transfer to an SFTP server
    - 309To perform an immediate log transfer to an SFTP server
    - 310Performing scheduled log transfers
    - To perform a scheduled log transfer to a storage location
    - 311To modify a scheduled log transfer
    - 312To delete a scheduled log transfer
    - Transferring log files using the BCM50 Web page
      - Using the BCM50 Web Page to transfer log files to your personal computer
    - 314To use the BCM50 Web Page to transfer log files to other destinations
  - 316Extracting log files
    - To extract log files using the Element Manager
  - 318Viewing log files using the Log Browser
    - Retrieval Criteria area
    - 319To specify retrieval criteria
    - 320Retrieval Results area
    - To filter information in the Retrieval Results table
    - Log Details area
      - Viewing log details for a single log record
    - To view log details for multiple log records
  - 321Viewing log files using other applications
323Chapter 13
- Managing BCM50 Software Updates
  - Overview of BCM50 software updates
  - Obtaining software updates
    - To obtain updates from the Nortel Technical Support Web page
  - 324Viewing software updates in progress
    - To view details about software updates in progress
  - 325Applying software updates
    - Applying an update from your personal computer
    - 327To apply an update from your personal computer
      - Applying a software update from a USB storage device
    - 328To apply a software update from a USB storage device
      - Applying an update from a shared folder
    - 329To apply an update from a shared folder
      - Applying an update from an FTP server
    - 330To apply an update from an FTP server
      - Applying an update from an HTTP server
    - 331To apply an update from an HTTP server
    - 332Creating and modifying scheduled software updates
      - Creating a scheduled software update
    - 333To create a scheduled software update
      - Modifying a scheduled software update
    - 336To modify a scheduled software update
    - To delete a scheduled software update
  - 337Viewing a history of software updates
    - To view the software update history
    - 338Removing software updates
      - Removing a software update
    - To remove a software update
  - 339Viewing the inventory of BCM50 software
    - 340To view the BCM50 software inventory
341Chapter 14
- Accounting Management
  - Overview of accounting management
  - About Call Detail Recording
  - 342Using Call Detail Recording
  - CDR Toolkit
343Appendix A
- Management Information Bases
  - About SNMP MIBs
  - MIB file descriptions
    - 344 Appendix A Management Information Bases
    - 344Table 106 lists the file names and file descriptions of each supported standard MIB.
    - Table 107 lists the file names and file descriptions of each supported Nortel MIB.
      - Table 106 MIB file descriptions for standard MIBs
      - Table 107 MIB file descriptions for Nortel MIBs
  - 345Accessing, compiling, and installing MIB files
    - To access MIB files from the BCM50 Web Page
    - To access MIB files from the Nortel Customer Service Site
      - Compiling and installing Nortel MIB files
      - Compiling and installing standard MIB files
  - 346Small Site MIB
  - 347Small Site Event MIB
349Index
- A
- B
- C
- D
- 350E
- F
- H
- I
- K
- L
- M
  - Accessing
  - Refreshing Viewing
  - Viewing Performance History in- formation Viewing Trunk Module status
  - Accessing
- 351N
- P
- Q
- R
- S
- 352T
- U
- V
- W

16 pages315.97 Kb

3Contents
5Chapter 1
- Getting started
  - Introduction
  - 6IP Phone 2004 button and light descriptions
    - Figure 2 shows the IP Phone 2004 lights and buttons.
    - Table 1 shows a description of the lights and buttons.
    - 7Feature
  - 8IP Phone 2004 display
    - Button label area
    - Information area
    - Feature options area
    - About your programmable buttons
  - 9Telephone setup
    - Display contrast level
    - Language choice To select the Primary Language for the telephone display:
11Chapter 2
- Features and buttons
  - Basic call features
    - Make a call
    - To make external calls using line buttons:
    - To make external calls using intercom buttons:
    - 12To make internal calls using intercom buttons:
    - Answer calls
    - Hold
    - Handsfree
    - Headset
  - 13Time offset
  - Navigation buttons
    - To view your Call Log:
    - To erase a Call Log entry:
    - To return a call from your Call Log:
  - 14Memory buttons
    - Program memory buttons
    - To program external autodial:

54 pages1.96 Mb

3Contents
- Using the telset configuration interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
- 5Getting started with BCM
  - About this guide
    - Purpose
  - Audience
  - 6Acronyms
  - Symbols and conventions used in this guide
  - 8Related publications
  - How to get Help
    - Getting Help from the Nortel Web site
    - Getting Help over the phone from a Nortel Solutions Center
    - Getting Help from a specialist by using an Express Routing Code
- 11Administration telset interfaces
  - Initial setup telset menus
  - 12Using FEATURE 9*8 for initial configuration
    - Logging in to the F9*8 interface
- 19Using the telset configuration interface
  - Programming with the telset telephony interface
  - 20User access to the FEATURE**CONFIG interface
  - 21Programming telephones
    - Navigating the telset menus
      - Using a digital phone to navigate
        22 Using the telset configuration interface
        NN40020-604NN40020-604
        Figure 8 7316E digital phone with programming overlay
        Figure 9 Display and buttons, IP phone
      - 22Using an IP phone to navigate the menus
  - 25Top-level menu of the telset telephony configuration tree
  - About the FEATURE **CONFIG menu system
    - 26Terminals and Sets
53Index

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