"dd˜Fm›F•
Interactions
■¤›p_¦"ad"*dF˜zda›’˜}
O˜"m˜"VFm›˜"==’˜"˜’cadd˜›^"›˜a’˜"=hama’›F•F=˜"’˜¤›p_¦"ad"*dF:˜ pm˜›^F˜
VFm›˜pVam˜˜Op•h:˜©p¤˜h¤’›˜’F›˜›^F˜˜OaFd=˜›p˜y˜Op•˜›^"›˜"VFm›Œ’˜dpVam˜ •˜
■
˜*FVam’˜›•"4camV˜"˜mF§˜’cadd˜"’˜’ppm˜"’˜a›˜a’˜"==F=•˜^Fm˜"m˜"VFm›˜ •Fhp¦F’˜"˜’cadd:˜›^F˜•F"d_›ahF˜"VFm›˜amOp•h"›apm˜’zF4aOa4˜›p˜›^"›˜’cadd˜a’˜ •Fhp¦F=˜O•ph˜›^F˜•F"d_›ahF˜•Fzp•›’:˜*¤›˜a›˜’›add˜"zzF"•’˜pm˜›^F˜^a’›p•a4"d˜ •Fzp•›’•
■_
^Fm˜_˜a’˜’F›˜"’˜"m˜pz›apm:˜"VFm›’˜4"mmp›˜•Fhp¦F˜›^Fa•˜a•F4›˜ VFm›˜cadd•˜m˜"m˜˜Fm¦a•pmhFm›:˜"VFm›’˜h¤’›˜^"¦F˜"›˜dF"’›˜pmF˜’cadd˜ "’’aVmF=˜›p˜›^Fh˜=¤•amV˜"˜dpVam˜’F’’apm•˜a›^˜_:˜"VFm›’˜4"m˜ ’zF4aO©˜¤z˜›p˜¢¬˜’cadd’•
O˜_˜a’˜mp›˜Fm"*dF=:˜"VFm›’˜4"m˜’zF4aO©˜pmd©˜T˜’cadd’•
■¤›"›’
F4"¤’F˜¤›"›’˜=a’zd"©’˜amOp•h"›apm˜V"›^F•F=˜*©˜˜§^F›^F•˜˜ a’˜Fm"*dF=˜p•˜mp›:˜›^F˜˜am›F•"4›apm˜"*p¦F˜"zzdaF’˜›p˜¤›"›’•
Agent Call Handling
VFm›˜"dd˜"m=damV˜"ddp§’˜©p¤˜›p˜"=hama’›F•˜O¤m4›apm’˜›^"›˜¤›ph"›a4˜"dd˜ a’›•a*¤›apm˜}˜"VFm›’˜¤’F˜›p˜"m’§F•˜"m=˜z•p4F’’˜˜4"dd’•
p¤˜=FOamF˜›^F˜Opddp§amV˜"VFm›˜4"z"*ada›aF’9
■VFm›˜dpVam˜"m=˜dpVp¤›
■VFm›˜"m’§F•amV˜pz›apm’9˜¤›ph"›a4˜m’§F•˜«az˜›pmF}˜p•˜"m¤"d˜m’§F•
■˜§p•c˜hp=F’9˜¤¨ada"•©˜p•c˜˜p•c}:˜¤›p_m:˜"m¤"d_m:˜p•˜O›F•˜ "dd˜p•c˜}
■ahF=˜
■VFm›˜•F„¤F’›˜Op•˜’¤zF•¦a’p•˜"’’a’›"m4F
■˜4"dd˜=a’4pmmF4›˜FdF"’F˜*¤››pm}
■›•pcF˜4p¤m›’
■"dd˜§p•c˜4p=F’
■p•4F=˜Fm›•©˜pO˜’›•pcF˜4p¤m›’˜"m=˜4"dd˜§p•c˜4p=F’
‘‘Agent capacity and related limits’’ on page
| QQQ_¢••_Q¬• |
