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Table
| EAD with Skill | EAD with | UCD with | UCD with | |
| Level | Greatest Need | Skill Level | Greatest Need | |
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VFm›’˜"•F˜ | p’›_a=dF˜"VFm›˜ | p’›_a=dF˜ | p’›_a=dF˜ | p’›_a=dF˜ | |
"¦"ad"*dF•˜^Fm˜"˜ | §a›^˜›^F˜^aV^F’›˜ | "VFm›˜§a›^˜›^F˜ | "VFm›˜§a›^˜ | "VFm›˜§a›^˜›^F˜ | |
mF§˜4"dd˜"••a¦F’˜a›˜ | ’cadd˜dF¦Fd˜Op•˜ | ^aV^F’›˜’cadd˜ | ›^F˜4"ddŒ’˜ | 4"ddŒ’˜’cadd• | |
a’˜=Fda¦F•F=˜›p9 | ›^F˜4"dd’Œ˜’cadd• | dF¦Fd˜Op•˜›^F˜ | ’cadd• |
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| 4"ddŒ’˜’cadd• |
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VFm›’˜"•F˜mp›˜ | aV^F’›˜z•ap•a›©˜ | aV^F’›˜z•ap•a›©˜ | aV^F’›˜ | aV^F’›˜ | |
"¦"ad"*dF:˜4"dd’˜ | pd=F’›˜4"dd˜ | pd=F’›˜4"dd˜ | z•ap•a›©˜ | z•ap•a›©˜pd=F’›˜ | |
"•F˜am˜„¤F¤F•˜ | §"a›amV˜Op•˜ | §"a›amV˜Op•˜"m©˜ | pd=F’›˜4"dd˜ | 4"dd˜§"a›amV˜Op•˜ | |
^Fm˜"m˜"VFm›˜ | "VFm›Œ’˜^aV^F’›˜ | pO˜›^F˜"VFm›Œ’˜ | §"a›amV˜Op•˜ | "m©˜pO˜›^F˜ | |
*F4phF’˜ | dF¦Fd˜’cadd˜§a›^˜ | ’cadd’• | ›^F˜"VFm›Œ’˜ | "VFm›Œ’˜’cadd’• | |
"¦"ad"*dF:˜^F˜p•˜ | 4"dd’˜am˜„¤F¤F• |
| ^aV^F’›˜dF¦Fd˜ |
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’^F˜•F4Fa¦F’9 |
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| ’cadd˜§a›^˜4"dd’˜ |
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| am˜„¤F¤F• |
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MIA Across Splits/Skills
m˜"==a›apm:˜*p›^˜˜"m=˜˜4"m˜*F˜¤’F=˜am˜4pmb¤m4›apm˜›^F˜˜4•p’’˜
FF:˜‘‘Automatic Call Distribution’’ on page
Additional Agent Login ID Capabilities
^F˜Opddp§amV˜4"z"*ada›aF’˜"•F˜"d’p˜"’’p4a"›F=˜§a›^˜"VFm›’Œ˜dpVam˜’•
■¤›p_m’§F•˜I˜^Fm˜˜a’˜pz›apmF=:˜"¤›p˜"m’§F•˜’F››amV’˜4"m˜*F˜ "’’aVmF=˜›p˜"VFm›’˜pm˜›^F˜VFm›˜pVam˜Op•h•˜m˜"VFm›Œ’˜"¤›p˜"m’§F•˜ ’F››amV˜§add˜"zzd©˜›p˜›^F˜’›"›apm˜§^F•F˜›^F˜"VFm›˜dpV’˜am•˜O˜›^F˜"¤›p˜"m’§F•˜ ’F››amV˜Op•˜›^"›˜’›"›apm˜a’˜=aOOF•Fm›:˜›^F˜"VFm›Œ’˜’F››amV˜p¦F••a=F’˜›^F˜ ’›"›apmŒ’•
■"dd’˜I˜›p˜4"dd˜"m˜˜VFm›:˜›^F˜4"ddF•˜=a"d’˜›^F˜pVam˜˜F¨›Fm’apm•˜^F˜ 4"dd˜a’˜F¨›Fm=F=˜›p˜›^F˜z^©’a4"d˜F¨›Fm’apm˜§^F•F˜›^F˜"VFm›˜§a›^˜›^"›˜pVam˜ ˜a’˜dpVVF=˜am•˜"dd’˜›p˜›^F˜pVam˜˜•F"4^˜›^F˜"VFm›˜am=FzFm=Fm›˜pO˜›^F˜ z^pmF˜›^F˜"VFm›˜a’˜4¤••Fm›d©˜¤’amV•˜p•˜F¨"hzdF:˜§^Fm˜"VFm›’˜¤’F˜h¤d›azdF˜ z^pmF’˜*F4"¤’F˜›^F©˜^"¦F˜h¤d›azdF˜pOOa4F’˜p•˜•p›"›F˜=F’c’:˜dpVam˜’˜"ddp§˜ ›^F’F˜"VFm›’˜›p˜*F˜•F"4^F=˜am=FzFm=Fm›˜pO˜›^Fa•˜4¤••Fm›˜dp4"›apm•
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