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ACD

DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) Agent Instructions, 555-230-722, Issue 5

Provides information for use by agents after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them.

DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) Supervisor Instructions, 555-230-724, Issue 4

Provides information for use by supervisors after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them.

Console operations

The primary audience for these documents consists of attendant console users.

DEFINITY ECS Console Operations, 555-230-700, Issue 4

Provides operating instructions for the attendant console. Included are descriptions of the console control keys and functions, call-handling procedures, basic system troubleshooting information, and routine maintenance procedures.

DEFINITY ECS Release 7 — Console Operations Quick Reference, 555-230-890, Issue 3

Provides operating instructions for the attendant console.Included are descriptions of the console control keys and functions, call-handling procedures, basic system troubleshooting information, and routine maintenance procedures. This book is available in the following languages: English, German (DE), Dutch (NL), Brazilian Portuguese (PTB), European French (FR), Latin Spanish (SPL), Italian (IT), Russian (RU), and Japanese (JA). To order, append the language suffix to the document number; for example, 555-230-890DE for German. No suffix is needed for the English version.

Hospitality

The primary audience for these documents consists of hotel and health care administrators, and telephone operators at these locations.

DEFINITY ECS Release 7 — Hospitality Operations, 555-230-723, Issue 5

Provides step-by-step procedures for using the features available for the lodging and health industries to improve their property management and to provide assistance to their employees and clients. Includes detailed descriptions of reports.

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