"ddFmF
QQQ_¢_Q¬
1-28 ¤Fs¤mFsnnn
Queuing and announcements
p¤4F"F"¤F¤FOp"mzda*©FamV¤F¤Fpypm^F¤mp¤z
Oph^Fm"dd"VFm"F"4a¦Fpm4"ddpamOF_"ddpchp=F:^F¤F¤F
"ddp§am4phamV4"ddp§"aOp"ma=dF"VFm^FmF¨"¦"ad"*dF"VFma
"¤ph"a4"dd©4pmmF4F=p^F4"ddam^Fzda¤F¤F 
pmpm_¦F4p_4pmpddF=zda:4"dd=pmp¤F¤Fpzdaam^FF4"F9
■p"VFm"FdpVVF=am
■dddpVVF=_am"VFm"Fam¤¨ada"©pchp=F
■p¤F¤Fdp"F"¦"ad"*dF
^F4"ddFVF"*¤©aVm"d|p*¤©4p¦F"VF:aO"=hamaFF=}¤mdF"4"dd
4phFam¦a""m"¤ph"a4_am4Fm"dpOOa4F|}O"4ada©m^a4"F:^F4"ddF
^F"amV*"4cOph^F"m=^F©Fh4pmam¤F©amVpzd"4F^F4"ddam
^F¤F¤F
p¤4"m"aVm§p"mmp¤m4FhFmpF"4^zda"m="=hamaF"F4pm=
"mmp¤m4FhFmpFzF"^Fm"mam4phamV4"dda=aF4F=p"mzda:^F
4"ddaFa^F=aF4F=p"m"VFmpa"¤ph"a4"dd©4pmmF4F=p^FOa
"mmp¤m4FhFmFOFp =hama"p¤a=FOpamOph"apmpm
^p§"mmp¤m4FhFm"F"OOF4F=*©4"ddOp§"=amV"m=4"dd4p¦F"VF
Table 1-7. Agent Selection Methods
If this agent selection method is
used… Each call will be delivered to…
 ^FOa"¦"ad"*dF"VFmOp¤m=am^F
^¤mF¤Fm4F
_ ^F"¦"ad"*dF"VFm§^p^"*FFm
a=dF^FdpmVFam4F^Fad"
4"dd
_ ^F"¦"ad"*dF"VFm§a^^Fdp§F
zF4Fm"VFpO§pcahFam4FdpVam
_ ^F"¦"ad"*dF"VFm§a^^F^aV^F
cadddF¦Fd§^p^"*FFma=dF^F
dpmVFam4F^Fad"4"dd
|4phz"F=pp^F"¦"ad"*dF"VFm
§a^^F"hFcadddF¦Fd}
_ ^F"¦"ad"*dF"VFm§a^^F^aV^F
cadddF¦Fd"m=^Fdp§FzF4Fm"VF
pO§pcahFam4FdpVam|4phz"F=
pp^F"¦"ad"*dF"VFm§a^^F
"hFcadddF¦Fd}