When the information updates | Avaya 555-233-503 instruction

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When the information updates

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	Feature-Related System-Parameters form	VuStats Display Format form
	Feature-Related System-Parameters form	Update Interval
	BCMS/Vustats Measurement Interval	Update Interval
	BCMS/Vustats Measurement Interval	On change
		Display Interval

When

Figure 1-7. Fields that Determine When Information Updates on the VuStats Display

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Avaya 555-233-503 manual When the information updates, ˜Opddp§amV˜Oph’˜m=˜OaFd=’˜=F›FhamF˜§Fm˜¤››’˜=a’zd’˜¤z=›F

Contents

Definity Disclaimer Trademarks Page We’d like your opinion Page Contents Iv ’’¤F˜s˜¤mF˜snnn˜ Call Center Forms Pa=F˜aVd˜p*¤’›˜mF›§pcamV˜4z*ada›aF’ Overview Audience Reason for reissueHow to use this document Purpose ˜amOph›apm˜Op˜F4˜OF›¤F˜a’˜¤’¤dd˜zF’Fm›F=˜¤m=F˜OaF˜F=amV’9 Feature-related informationOrganization Vma«›apm Viii ’’¤F˜s˜¤mF˜snnn˜ Conventions used in this document =Fhc’˜m=˜’Fa4F˜hc’ Trademarks and service marks How to make comments about this document How to get help¤4Fm›˜F4mpdpVaF’˜Fm›F’˜pO˜¨4FddFm4F Call Center Call Center features ’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F Abandoned Call Search Related feature or form=pmF=˜dd˜F4 Considerations How to administer Abandoned Call SearchRequired forms Form Field Add/Remove Skills How to administer Add/Remove Skills==-FhpF˜cadd’ Interactions Agent Call Handling How to administer Agent Call Handling Detailed description Agent login and logout Logout LoginVFm›˜dd˜m=damV ACD work modes Agent answering optionsAutomatic Answer Manual Answer After Call Work mode Auxiliary work modeAuto-In mode Manual-In mode Agent request for supervisor assistance Cancelling Timed ACWTimed After Call Work Timed ACW and VDN Stroke counts Forced entry of stroke counts and call work codes Call work codes14’’¤F˜s˜¤mF˜snnn˜ VFm›˜dd˜m=damV ˜hFh*F’˜F˜4p¤m›F=˜§Fm˜›F˜dpV˜am ˜hFh*F’˜d’p˜4ddF=˜VFm›’zda›˜za’˜p˜VFm›’cadd˜za’˜§a›˜16’’¤F˜s˜¤mF˜snnn˜ Nonvector-controlled splits Considerations Release button Timed ACW Agents assigned to hunt-group and ACD calls Agents logged into multiple splitsAgents with Automatic Answer Callmaster terminals Dda’p˜˜=b¤m4› 20’’¤F˜s˜¤mF˜snnn˜ FaO˜››˜›F˜˜OaFd=˜Oph˜a’˜’F›˜›p y pm˜›F˜¤m›˜p¤z˜ How to administer AASAuto-Available Split ¤m›˜p¤z VFm›˜pVam˜˜pmd 22’’¤F˜s˜¤mF˜snnn˜ ¤›pm’§F ˜mp›˜=hama’›F˜m˜¤›pm’§F˜›Fhamd˜’˜˜hFh*F˜pO˜m˜ Automatic Call Distribution M4phamV˜4dd’ ¢ ˜’§a›4 24’’¤F˜s˜¤mF˜snnn˜¬ zda›˜T˜FmFd˜mOph›apm˜sQ˜VFm›’ ss ¤F¤F’ ¤›ph›a4˜dd˜a’›a*¤›apm How to administer ACDRequired forms FormField Uniform Call Distribution Direct Department Calling26’’¤F˜s˜¤mF˜snnn˜ Comparison of agent selection methods Expert Agent Distribution¨zF›˜VFm›˜a’›a*¤›apm˜˜a’˜ad*dF˜pmd˜§a›˜¨zF›˜VFm›˜FdF4›apm˜ 28’’¤F˜s˜¤mF˜snnn˜ Queuing and announcements ›˜˜Op4F=˜Oa’›˜mmp¤m4FhFm›˜›F˜Opddp§amV˜p44¤’9 First announcementForced first announcement ˜›F˜mmp¤m4FhFm›˜a’˜mp›˜*¤’˜*¤›˜a’˜’›add˜¤mad*dF˜›F˜ 30’’¤F˜s˜¤mF˜snnn˜ Second announcement ˜Opddp§amV˜¤dF’˜VpFm˜mmp¤m4FhFm›’˜˜4ddF˜F’9˜ Forced disconnectAnnouncement rules Entering the queue ’’aVm˜apa›˜¤F¤amV˜›p˜˜4ddamV˜z›Œ’˜d’’˜pO˜F’›a4›apm˜ Priority queuingQueue status indications Direct Agent Calling MIA Across Splits/Skills Considerations Maximum Number of Agents 34’’¤F˜s˜¤mF˜snnn˜ AnnouncementsStoring and retrieving messages Class of Restriction Agent considerations Trunk groups and ACD splitsVector-controlled splits ˜VFm›’˜F˜dpVVF=˜am Dd˜VFm›’˜F˜am˜¤¨ada˜pc˜hp=F Changing hunt groups from ACD to non-ACD36’’¤F˜s˜¤mF˜snnn˜ Ad˜m›F4ph ›˜dd˜F›¤z PmF˜a’zd Fham›amV˜¨›Fm’apm˜p¤z˜ ˜˜4mmp›˜*F˜˜hFh*F˜pO˜m˜˜’zda› ’OF38’’¤F˜s˜¤mF˜snnn˜ ’a4˜dd˜mVFhFm›˜’›Fh Basic Call Management System 40’’¤F˜s˜¤mF˜snnn˜ How to administer Bcms PF˜VFm›’˜ph˜ ˜amOph›apm˜*p¤›˜p§˜˜F4p=’˜F=aF4›F=˜m=˜4pmOFFm4F=˜4dd’˜’FF˜ ¨ah¤h˜˜›Fhamd’ ¨ah¤h˜4›aF˜ham›Fmm4F˜4phhm=’˜Op˜’’›Fh Best Service RoutingSystem Capacity R6vs/csi/si R6r ¨ah¤h˜VFm›’˜=a’zd’˜*˜pma›p˜˜zda›˜4phhm= ¬¬1 Benefits of Best Service Routing 44’’¤F˜s˜¤mF˜snnn˜ Before you Start4m˜*F˜’¤zzp›F=˜*˜›F˜p›F˜4Fm›F’˜am˜ ›F˜mF›§pc ’›˜Fa4F˜p¤›amV¡ Switch requirements 46’’¤F˜s˜¤mF˜snnn˜ Network requirements Single-site BSR How to administer Best Service Routing 48’’¤F˜s˜¤mF˜snnn˜ Multi-site BSR Agent surplus situations Call surplus situations 4phzF˜dd˜›F˜’zda›’˜p˜’cadd’˜’zF4aOaF=˜am˜›F˜F4›p˜ FOpF˜=FdaFamV˜›F˜4dd=FdaFamV˜›F˜4dd 50’’¤F˜s˜¤mF˜snnn˜ 15. Vector commands and command elements for single-site BSR Vector commands for single-site BSR 52’’¤F˜s˜¤mF˜snnn˜ Key word 16. Vector commands and command elements for multi-site BSR Vector commands for multi-site BSR 54’’¤F˜s˜¤mF˜snnn˜ ‘‘Look-Ahead Interflow’’ on page 1-104˜Op˜hpF˜amOph›apm VFm›˜Fhamd˜a’zd 56’’¤F˜s˜¤mF˜snnn˜ ¤››’ ˜Fmm4FhFm›’˜F˜*FFm˜==F=˜Op˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn =˜d›F˜4pmOaV¤›apm’ ˜pmd How to administer the DEFINITY/CMS InterfaceCall Management System 17. Required forms Form Field 9600 Call Prompting 60’’¤F˜s˜¤mF˜snnn˜ How to administer Call Prompting ¤›pa«›apm˜p=F’ Vectoring’’ on 62’’¤F˜s˜¤mF˜snnn˜ How to administer Call VectoringCall Vectoring 18. Required forms Form Field On next Form Field ¤˜4m˜Fm›F˜˜˜F¨›Fm’apm˜am˜›F˜Opddp§amV˜OaFd=’64’’¤F˜s˜¤mF˜snnn˜ Interactions 66’’¤F˜s˜¤mF˜snnn˜ ›˜F’›a4›apm Dd˜F4›pamV Dd˜a›amV˜Fham›apm 68’’¤F˜s˜¤mF˜snnn˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn 70’’¤F˜s˜¤mF˜snnn˜ CentreVu Advocate Fm›F¤˜=p4›F How to administer CentreVu Advocate20. Required forms Form Field 72’’¤F˜s˜¤mF˜snnn˜ VFm›˜dd˜m=damV˜FOFFm4FVFm›’˜am˜¤d›azdF˜cadd’ VFm›˜pVam-pVp¤› Dd˜pFVF 74’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F PmOFFm4F-m’OFAF4›˜VFm›˜dd’ ¨zF4›F=˜a›˜ahF ’pm˜p=F’ Fm›F¤˜=p4›F ¤d›azdF˜dd˜m=damV¤d›azdF˜apa›˜¤F¤amV Pm˜dd’ 76’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F AhF=˜==-FhpF˜cadd˜a˜ VFm›˜pd=˜J˜a›˜m=˜a›p¤›˜¤d›azdF˜dd˜m=damV ¤d›azdF˜cadd˜¤F¤amV Fm›F¤˜=p4›F ’a4˜dd˜mVFhFm›˜’›Fh˜ 78’’¤F˜s˜¤mF˜snnn˜ How to administer EASExpert Agent Selection 21. Required forms Form Field How to administer Direct Agent Announcement 22. Required forms Form Field Detailed administration for EASVDN administration Vector administration Agent Selection Method Agent administrationCall Handling Preference administration Detailed description Agent selection 82’’¤F˜s˜¤mF˜snnn˜ Additional Agent Login ID Capabilities Direct Agent Calling 84’’¤F˜s˜¤mF˜snnn˜ Dd’˜›p˜›F˜˜VFm›˜pVam˜˜4m˜4pF˜›p˜Page 86’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F ’zd’˜˜pmF ¤m=˜dd˜mVFhFm› Inbound Call Management 24. Required forms Form Field How to administer ICM88’’¤F˜s˜¤mF˜snnn˜ ˜Opddp§amV˜F˜’phF˜›za4d˜˜zzda4›apm’9 Detailed description Applications PmF VFm›˜=›˜›Fhamd VFm›˜zpmF Agent data screen delivery applications90’’¤F˜s˜¤mF˜snnn˜ Integration with speech processing adjuncts 92’’¤F˜s˜¤mF˜snnn˜ PmF ZFF4˜zp4F’’p Az-amV˜damF’ VFm›˜zpmFVFm›˜=›˜›Fhamd Host/adjunct call routing ˜¤’F˜amOph›apm ›F˜mhF˜pO˜›F˜4›aF˜˜˜ Information ForwardingDd˜phz›amV FmFF˜ ˜˜am›FOdp§’˜˜4dd˜pF˜˜›¤mc˜O4ada›aF’˜Op˜F¨hzdF˜ User-to-User Information Transport Support of new featuresMOph›apm˜p§=amV 96’’¤F˜s˜¤mF˜snnn˜ Administering User-to-User Information Transport OaFd=˜4mmp›˜*F˜ ˜p˜ ˜p˜d›F˜aO˜p¤˜§m›˜ Dmc ’F=˜=› 98’’¤F˜s˜¤mF˜snnn˜ ˜Maximum Size of UUI IE Contents OaFd=˜zzF’ Determining User Information Needs Zzda4›apm’˜h˜Oad˜pm˜mF›§pc’˜’¤zzp›amV˜daha›F=˜˜›m’zp›˜ Troubleshooting100’’¤F˜s˜¤mF˜snnn˜ ’F˜dd˜p§=amV˜§a›˜m›Odp§˜›p˜¤m4pm=a›apmdd˜Op§=˜˜’zda›Œ’˜4dd’ Intraflow and InterflowIntraflow Interflow 26. Required forms Form Field How to administer Intraflow and Interflow102’’¤F˜s˜¤mF˜snnn˜ Fhzp˜a=VF=˜zzFm4F QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn 104’’¤F˜s˜¤mF˜snnn˜ Look-Ahead Interflow PpcF=˜m›FOdp§ How to administer Look-Ahead Interflow27. Required forms Form Field 106’’¤F˜s˜¤mF˜snnn˜ Interactions 108’’¤F˜s˜¤mF˜snnn˜ Dd˜F›ad˜F4p=amV˜I˜F4FaamV˜§a›4 PpcF=˜m›FOdp§ M4phamV˜dd˜mVFhFm› ˜’zda› How to administer MCHMultiple Call Handling 28. Required forms Form Field One forced MCH settings On request Many forced One per skill112’’¤F˜s˜¤mF˜snnn˜ 29. MCH Call Delivery Example Calls Delivered? Skill MCH example 114’’¤F˜s˜¤mF˜snnn˜ ¤›ph›a4˜pd= ˜F˜p˜’F˜F4FaF’˜˜„¤F¤F=˜˜p˜aF4›˜VFm›˜4dd ¤d›azdF˜dd˜m=damV AF4›˜VFm›˜ddamV=aF4›apm˜pm˜p˜m’§F 116’’¤F˜s˜¤mF˜snnn˜ How to administer Queue Status IndicationsQueue Status Indications 30. Required forms Form Field ››Fm=m›˜m=˜pmF˜a’zd’˜ahF FF˜F˜›§p˜›zF’˜pO˜¤F¤F˜››¤’˜m=a4›apm’9 ¤h*F˜pO˜„¤F¤F=˜4dd’˜ 118’’¤F˜s˜¤mF˜snnn˜ How to administer Reason CodesReason Codes 31. Required forms Form Field Logging out Entering AUX work modeDetailed description Forced reason codes Requested reason codes ˜§pc˜hp=F˜*FOpF˜dpVVamV˜p¤› Default code120’’¤F˜s˜¤mF˜snnn˜ Interactions 122’’¤F˜s˜¤mF˜snnn˜ How to administer RonaRedirection on No Answer 32. Required forms Form Field ˜4mŒ›˜F=aF4›˜˜4dd˜›p˜m˜=hama’›FF=˜˜Oph˜˜4pmF’F˜’›Fz Application examples VRU applications 124’’¤F˜s˜¤mF˜snnn˜ Other applicationsScreen 1-1. Call Vector ¨¨¨˜›p˜4pmmF4›˜›F˜4dd˜›p˜m˜VFm› Rona Routing Sequences Returning AAS agents to service Using BCMS/CMS reports with Rona126’’¤F˜s˜¤mF˜snnn˜ VFm›’˜am˜h¤d›azdF˜’zda›’ 128’’¤F˜s˜¤mF˜snnn˜ ›aOa4›apm 4pm›pd˜mp›aOa4›apmMOama›F˜OFF=*4c˜ 130’’¤F˜s˜¤mF˜snnn˜ Dd˜pFVF˜ =aF4›apm˜pm˜p˜m’§F 132’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F DdamV-ddF=˜¤h*F˜a’zd ¤’a4pmpd=˜44F’’˜I˜¤’a4˜pm˜m’OFF=˜›¤mc˜4dd 134’’¤F˜s˜¤mF˜snnn˜ Interactions with other ringing call timers36. Timer Description Dd˜Fm›F Pa4F˜F’zpm’F˜m›FV›apm˜ Timer Timeout Restarted After Redirection? 37. RONA/Timer Interaction 136’’¤F˜s˜¤mF˜snnn˜ Service ObservingHow to administer Service Observing 38. Required forms FormField 38. Required forms Form Field Observing VDNs Observing logical-agent IDs138’’¤F˜s˜¤mF˜snnn˜ ’FF’˜4m˜p*’FF˜4dd’˜Oph˜˜Fhp›F˜dp4›apm˜p˜dp4d˜›Fhamd˜¤’amV˜ Observing remotely or by FAC 140’’¤F˜s˜¤mF˜snnn˜ Service Observing indicators39˜’p§’˜VFmFd˜Fa4F˜*’FamV˜am=a4›p’˜››˜p*’FF’˜F4FaF ›˜4›aF PmF FmaF=˜4›a›apm PcFm˜Od¤››F ›F4Fz›-*¤’-Fp=F ›a›F= ›˜ddp§F=˜s =FmaF= ˜’¤4˜F¨›Fm’apm =FmaF=Am›F4Fz› ¨›Fm’apm˜mp›˜p*’F*dF =FmaF= 142’’¤F˜s˜¤mF˜snnn˜ ’FF˜§a›p¤›˜*¤››pm˜ =F4›a›F’˜ MV’˜¤z ’FamV ¤’˜›Fm˜ VDN-call security General security144’’¤F˜s˜¤mF˜snnn˜ Vector-initiated security Remote-access security Multiple observers Considerations ObservabilityIneligibility Trunk calls ’FF’˜4mmp›˜ama›a›F˜˜›m’OF˜§adF˜p*’FamV Conferenced callsTransferred calls ˜p*’FF˜4mmp›˜ama›a›F˜˜4pmOFFm4F˜§adF˜p*’FamV Dd˜pFVF-dd˜a4c¤z ¤’FaOa4›apm˜148’’¤F˜s˜¤mF˜snnn˜ ¤’a4pmFd-¤’a4pmpd= Az˜›pmF ˜p*’FF’˜=p˜mp›˜F˜›F˜«az˜›pmF˜››˜›F˜m’§FamV˜VFm›˜F’ Dd˜Fm›F F4p=F=˜mmp¤m4FhFm›150’’¤F˜s˜¤mF˜snnn˜ How Does Ucid Work? What is UCID’s purpose?Universal Call ID What does Ucid look like? 152’’¤F˜s˜¤mF˜snnn˜ When are UCIDs created?What creates UCIDs? How are UCIDs transmitted? Station-to-Station Calls How are UCIDs tracked? Outgoing Trunk Calls Incoming Trunk Calls154’’¤F˜s˜¤mF˜snnn˜ ’˜’4Fmap˜=F’4a*F’˜˜’ahzdF˜›m’OF˜p˜4pmOFFm4F˜4dd˜’4Fmap˜ Simple Transfer or Conference 156’’¤F˜s˜¤mF˜snnn˜ Complex Conference ›F˜ ˜ Definity before Intuity ConversantSimple call tracking Intuity Conversant Transfers a Call 158’’¤F˜s˜¤mF˜snnn˜ ˜am˜˜4cmp§dF=VhFm›˜hF’’VF’˜ ˜4pmOaV¤›apm Intuity Conversant before Definity 160’’¤F˜s˜¤mF˜snnn˜ Connections … Connections… 162’’¤F˜s˜¤mF˜snnn˜ How to Administer Universal Call IDTask a Check Asai Interface before enabling ›apmd˜ ˜m›FO4F dp*d˜’F››amV˜›p˜’Fm=˜ ›¤F’ ’˜›p˜ ˜›F˜Create Universal Call ID UCID?˜OaFd=˜Fm›F˜y Task b Set Definity ECS to create and send UCIDs ˜a’˜Op˜˜p›F˜zp›p4pd’˜F˜Op˜ T p˜›p˜zVF˜¢˜pO˜›F˜Oph Task c Enable Ucid Transmission on Trunk Groups˜›p˜zVF˜G˜pO˜›F˜Oph ¢ m˜›F˜4phhm=˜damF˜Fm›F˜release mis Considerations Troubleshooting 166’’¤F˜s˜¤mF˜snnn˜ How to administer VicpVDN in a Coverage Path 48. Required Forms Field ››Fm=m› 168’’¤F˜s˜¤mF˜snnn˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn 170’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F PpcF=˜m›FOdp§ ˜˜FzF› How to administer VOAVDN of Origin Announcement 49. Required forms Form Field 172’’¤F˜s˜¤mF˜snnn˜ Considerations 174’’¤F˜s˜¤mF˜snnn˜ VFm›˜dd˜m=damV˜m’§FamV˜z›apm’ I ¤›ph›a4˜m’§F Mm4F=˜¤›ph›a4˜cF¤z 176’’¤F˜s˜¤mF˜snnn˜ Voice Response Integration 50. Required forms Form Field How to administer VRI178’’¤F˜s˜¤mF˜snnn˜ ’˜m˜F¨›Fm’apm˜am˜˜p¤›F›p˜=aVa›’˜F4›p˜’›Fz˜p˜F¨hzdF9 180’’¤F˜s˜¤mF˜snnn˜ Page AmF’a=F˜s˜4pmmF4›aa› ›’§a›4˜182’’¤F˜s˜¤mF˜snnn˜ ¤’a4pmpd= 184’’¤F˜s˜¤mF˜snnn˜ Dd˜Fm›F =aF4›apm˜pm˜p˜m’§F˜ VuStats 186’’¤F˜s˜¤mF˜snnn˜ CallMaster Terminal with VuStats Display 51. System-Parameter Customer-Options form Form Field How to administer VuStats52. Required forms FormField ˜=hama’››p˜*FOpF˜4mVamV˜›a’˜OaFd= Dd˜Fm›F ›¤FFd›F=˜’›FhhF›F’˜Oph188’’¤F˜s˜¤mF˜snnn˜ ID number˜I˜z›apmdd˜=hama’›F˜m˜˜m¤h*F˜Op˜F4˜ 190’’¤F˜s˜¤mF˜snnn˜ ¤››’˜a’zd˜ph›˜Oph QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn 192’’¤F˜s˜¤mF˜snnn˜ Screen 1-2. Format Description ExamplePage ˜Opddp§amV˜Oph’˜m=˜OaFd=’˜=F›FhamF˜amOph›apm˜››˜¤››’˜=a’zd’ Detailed description What information is displayed194’’¤F˜s˜¤mF˜snnn˜ Format description Data TypePeriod Threshold 196’’¤F˜s˜¤mF˜snnn˜ Display linkingHow the information looks ˜p¤˜¤’F˜=a’zd˜damcamV˜’’aVm˜˜F¨›˜*¤››pm˜pm˜VFm›˜›Fhamd’ ˜Opddp§amV˜Oph’˜m=˜OaFd=’˜=F›FhamF˜§Fm˜¤››’˜=a’zd’˜¤z=›F When the information updates 198’’¤F˜s˜¤mF˜snnn˜ Tables of Data Types Mpm˜4dd’˜››˜m˜VFm›˜4phzdF›F=˜ VFm›˜Fzp›9˜˜˜m¤h*F˜pO˜mpm˜4dd’˜››˜m˜ Zda›˜Fzp›9˜˜ ’aO›¤¨›ahF=FO¤d› 200’’¤F˜s˜¤mF˜snnn˜ ’›Fh˜››¤’-zda›˜ FFd¤›pm˜p˜m¤dm˜§pc˜hp=F 202’’¤F˜s˜¤mF˜snnn˜ Zda›˜Fzp›-zda›˜ AmVamV›F˜’zda›-’cadd 204’’¤F˜s˜¤mF˜snnn˜ ››¤’9˜zda›˜hF˜›ahF =˜=aF4›˜VFm›˜4dd’˜Op˜›a’˜’zda› 4ddFd›F=˜p˜mpm4ddFd›F=˜˜Op˜ ›p›dO›F4dd›ahF ˜›p›d˜›ahF˜m˜VFm›˜’zFm›˜am˜ VFm›˜Fzp›-VFm›˜’F˜a’˜dpVVF=˜am›p˜m˜’zda› ’zda›-’cadd˜4dd’˜m=˜=aF4›˜VFm›˜4dd’ 206’’¤F˜s˜¤mF˜snnn˜ ˜§pc˜hp=F˜Op˜mp›F˜’zda›˜ ˜˜4dd˜pm˜pd=˜*¤›˜F˜mp›˜am˜ §pc˜hp=F˜Op˜F’pm˜p=F˜˜Op˜›F˜ FOFFm4F=˜’cadd VFm›’am¤¨G§pc˜hp=F˜Op˜F’pm˜p=F˜G˜Op˜›F˜ FOFFm4F=˜’cadd VFm›’am¤¨n §pc˜hp=F˜Op˜F’pm˜p=F˜n˜Op˜›F˜ FOFFm4F=˜’cadd VFm›’am¤¨dd ˜›F˜ppc˜F=˜m›FOdp§˜OF›¤F FVF4=›dc›ahF ˜FVF˜›dc˜›ahF˜Op˜˜4dd’˜ ’›Fh˜››¤’-zda›˜208’’¤F˜s˜¤mF˜snnn˜ ¤hh˜Fzp›9˜~˜ Am˜mp›F˜’zda› 4dd’§a›amV ˜m¤h*F˜pO˜4dd’˜››˜F˜ ’›Fh˜››¤’9˜§Fm˜›F˜4dd˜Fm›F’˜›F˜’zda›-’cadd ’zda›˜››˜§FF˜m’§FF=˜§a›am˜›F˜ Fzp›-zda›˜ Op˜m˜’zda›˜=¤amV˜˜’zF4aOa4˜›ahF˜ 210’’¤F˜s˜¤mF˜snnn˜ ¤›Odp§˜4dd’˜4dd’˜=aF4›F=˜›p˜mp›F˜ =a’4pmmF4›F=˜*˜›F˜’§a›4˜m=˜4dd’Op4F=*¤’p˜ ¤’˜’aVmd˜=a’4pmmF4›F=˜4dd’˜4dd’˜ 212’’¤F˜s˜¤mF˜snnn˜ ZF4Fm››¤mc’ham› FVam’˜§Fm˜›F˜d’›˜›¤mc˜a’˜’Fa«F=˜zF4Fm›˜pO˜›ahF˜›¤mc’˜§FF˜*¤’aF=˜ ¤mc˜p¤z9˜~˜ ’zF4aOaF=˜›¤mc˜Vp¤z˜§FF˜*¤’˜=¤amV˜ 214’’¤F˜s˜¤mF˜snnn˜ Page 216’’¤F˜s˜¤mF˜snnn˜ Administration Commands Agent LoginIDAction Object Qualifier Dd˜Fm›F˜ph’ Form InstructionsCF˜’’aVmhFm›’˜’˜F„¤aF=˜Op˜›F˜Opddp§amV˜OaFd=’˜pm˜›F˜Oph9 =p4›F˜’F˜¤a=F˜QGQ¢sQGQQ ’’¤F˜s˜¤mF˜snnn˜ Screen 2-2. List Agent LoginID Form Screen 2-1. Agent LoginID Form Implementation Notes ’›’Fa4Fp¤›amV Best Service Routing BSR Application Plan’›˜Fa4F˜p¤›amV˜˜zzda4›apm˜dm ’›’Fa4Fp¤›amV ¨¨¨˜zzda4›apm˜ ¤h*F˜p˜‹mF¨›Œ 4mVF =a’zd FhpF Location NameIaF˜F4˜dp4›apm˜˜mhF˜§a›˜¤z˜›p˜sQ˜44›F’ Screen 2-4. List Best Service Routing Applications Form Screen 2-3. Best Service Routing Application Plan Form 4h’-¤’››’˜dpVam˜’ 4mVF DpVam˜0 =a’zd Da’› DpVam˜0˜4p¤m›˜ BCMS/VuStats Login ID4cF›’˜/˜0˜am=a4›F˜›F˜„¤daOaF˜a’˜pz›apmd Name˜-˜˜mhF˜’’p4a›F=˜§a›˜›F˜dpVam˜˜pz›apmd Screen 2-5. BCMS/VuStats Login IDs Form ˜zhF›F’9 Screen 2-6. Feature-Related System Parameters form page 7Call Center System Parameters 7 of the form F4›pamV˜zhF›F’9 Dd˜Fm›F˜’›Fh˜hF›F’ Fa4F˜*’FamV˜zhF›F’9 Interflow-qpos EWT Threshold˜I˜›˜pO˜Fmm4F=˜ppcF=˜˜zhF›F’ =FO¤d›˜m=˜predicted-wait-time˜a’˜OaFd=˜=F›FhamF’˜p§˜ ˜ Screen 2-7. Feature-Related System Parameters form page 88 of the form VFm›˜m=˜dd˜FdF4›apm˜hF›F’9 Value cannot be used assign either Bcms or VuStats first Dd˜Fm›F˜ph’ ’pm˜p=F’˜hF›F’9 ˜/‹4p¤m›Œ˜s0˜/Œzam›Œ˜p˜Œ’4F=¤dFŒ0 Call Vector’F˜›F˜Opddp§amV˜4phhm=’˜›p˜=hama’›F˜›F˜dd˜F4›p˜Oph˜ F4›p =a’zd ˜/Œzam›Œ˜p˜Œ’4F=¤dFŒ0 Da’› Screen 2-9. Call Vector Form Page 2 Screen 2-8. Call Vector Form Page 1 Screen 2-10. Call Vector Form Page 3 ˜a’˜Fm*dF= Screen 2-11. Reason Code Names form Page 1 Reason Code NamesAction Object =a’zd ’pm4p=FmhF’ 4mVF 4mVF ’a››F›hFm› ˜ -˜ =a’zd SIT Treatment for Call Classification Screen 2-12. SIT Treatment For Call Classification Form ¬s ’F4pm=’ ¨¨¨¨¨˜F¨›Fm’apm˜m¤h*F˜pO˜˜›p˜*F˜==F=˜p˜ŒmF¨›Œ Vector Directory NumberCF˜’’aVmhFm›˜’˜F„¤aF=˜Op˜›F˜Opddp§amV˜OaFd=’˜pm˜›F˜Oph9 ˜˜OF›¤F˜h¤’›˜*F˜Fm*dF=˜pm˜›F˜’›FhhF›F’˜ Acceptable Service Level sec˜-˜md˜=a’zdF=˜§Fm˜›F˜ Screen 2-14. Vector Directory Numbers List Form Screen 2-13. Vector Directory Number Add/Change Form Implementation Notes ˜›p¤V˜¨˜p˜mF¨› Vector Routing Table Screen 2-15. Vector Routing Table Form 1 Data Field Character˜-˜F˜44›F˜››˜§add˜*F˜¤’F=˜am˜›F˜ph›˜ VuStats Display Format¤››’˜a’zd˜ph› 4mVF ¤’››’=a’zdOph› SQ¬ Da’› SQ¬˜4p¤m›˜oo Op˜›F˜am›Fd˜’zF4aOaF=˜am˜›F˜a’zd˜m›Fd˜ Valid Input DescriptionMp¤z=›F ˜=a’zd˜a’˜mp›˜¤z=›F=˜m=˜zzF’˜pmd˜ OaFd= ’zd˜4dF’˜O›F˜¬˜’F4pm=’ ’zd˜4dF’˜O›F˜Q˜’F4pm=’’zd˜4dF’˜O›F˜s¬˜’F4pm=’˜=FO¤d›˜d¤F ’zd˜4dF’˜O›F˜sQ˜’F4pm=’ Valid Input Description Length Minimum ¤››’˜a’zd˜ph› Format Screen 2-17˜’p§’˜m˜F¨hzdF˜pO˜˜4phzdF›F=˜¤››’˜a’zd˜ph›˜’4FFm No˜-˜¤h*F˜F˜¤ma„¤F˜a=Fm›aOamV˜m¤h*F˜pO˜F4˜=a’zd˜Oph› List VuStats Display Format Screen Screen 2-18. VuStats Display Formats List Form Tables of Required and Allowed Fields On next 40’’¤F˜s˜¤mF˜snnn˜ ›p›d¤¨›ahF „¤aF= ›p›d4=4dd›ahF „¤aF=›p›d4=›dc›ahF „¤aF= ›p›dO›F4dd›ahF „¤aF= 42’’¤F˜s˜¤mF˜snnn˜ ¤››’˜a’zd˜ph› 44’’¤F˜s˜¤mF˜snnn˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn A-1 References FOFFm4F’ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn A-3 ’a4˜ ˜˜=p4¤hFm›’ ’’¤F˜s˜¤mF˜snnn˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn A-5 Definity QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn A-7 Asai ’’¤F˜s˜¤mF˜snnn˜ QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn A-9 ACD Non-U.S. audiences ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-1 NumericsAAC Adap GL-2’’¤F˜s˜¤mF˜snnn˜ ADM ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-3Aiod Ansi GL-4’’¤F˜s˜¤mF˜snnn˜Albo ALM-ACK ATB ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-5ATD Automatic Alternate Routing AAR GL-6’’¤F˜s˜¤mF˜snnn˜Audio Information Exchange Audix Audix AWT ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-7AUX AVD BRI GL-8’’¤F˜s˜¤mF˜snnn˜BER Bhcc Cacr ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-9CAG Cama GL-10’’¤F˜s˜¤mF˜snnn˜Carrier Ccms ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-11Ccis Ccitt GL-12’’¤F˜s˜¤mF˜snnn˜ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-13 GL-14’’¤F˜s˜¤mF˜snnn˜ CWC ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-15 DDC aF4›˜Fz›hFm›˜ddamV DDD aF4›˜a’›m4F˜adamV GL-16’’¤F˜s˜¤mF˜snnn˜DCE ›4phh¤ma4›apm’˜F„¤azhFm› DCP aVa›d˜phh¤ma4›apm’˜p›p4pd Did ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-17 DND GL-18’’¤F˜s˜¤mF˜snnn˜ DSU ›˜’Fa4F˜¤ma› ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-19Domain DS1 aVa›d˜aVmd˜FFd˜s DS1C aVa›d˜aVmd˜FFds˜zp›p4pd˜ ˜m=˜hp¤›˜F4FaF˜m=˜›m’ha› GL-20’’¤F˜s˜¤mF˜snnn˜DTS Dwbs EPN ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-21Electronics Industries Association EIA EMI Extension-out GL-22’’¤F˜s˜¤mF˜snnn˜Etsi ¤pzFm˜FdF4phh¤ma4›apm’˜›m==’˜m’›a›¤›F FF˜F¨zm’apm˜4pm›pd˜4aF FAC ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-23Fnpa Gptr GL-24’’¤F˜s˜¤mF˜snnn˜Foreign-exchange FX Foreign-exchange trunk Holding time ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-25Handshaking logic Hertz Hz ICI GL-26’’¤F˜s˜¤mF˜snnn˜ Inads ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-27INS Isdn trunk ˜›¤mc˜=hama’›FF=˜Op˜¤’F˜§a›˜˜d’p˜4ddF=˜˜O4ada› GL-28’’¤F˜s˜¤mF˜snnn˜Internal measurements Inwats m§=˜a=F˜F˜FdFzpmF˜Fa4F ITP ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-29LAN LSU GL-30’’¤F˜s˜¤mF˜snnn˜Line appearance Linl MAC ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-31Madu MEM GL-32’’¤F˜s˜¤mF˜snnn˜MDM MDR MOS ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-33Miscid Mmcs Mtdm p=¤d˜›¤mc˜=›˜hp=¤dF MTP am›Fmm4F˜›zF˜zp4F’’p GL-34’’¤F˜s˜¤mF˜snnn˜MSA F’’VF˜’Fa4amV˜=b¤m4› Mssnet ’’˜’›pVF-mF›§pc˜4pm›pd Network ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-35MWL F’’VF§a›amV˜dhz NAU NID GL-36’’¤F˜s˜¤mF˜snnn˜NXX ONS mzFha’F’˜’››apm OPS OOzFha’F’˜’››apm ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-37Occurrence OCM Paging trunk GL-38’’¤F˜s˜¤mF˜snnn˜Paccon Packet bus Pidb ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-39PEI PIB Procr GL-40’’¤F˜s˜¤mF˜snnn˜ PSC ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-41Psdn 4cF›’§a›4˜z¤*da4˜=›˜mF›§pc REN GL-42’’¤F˜s˜¤mF˜snnn˜RAM Read-only memory ROM SAC Fm=˜dd˜dd’ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-43Rinl Rmats Fhp›F˜am›Fmm4F˜=hama’››apm˜m=˜OOa4˜’›Fh Simplex system GL-44’’¤F˜s˜¤mF˜snnn˜Scotch §a›4˜pmOFFm4amV˜Op˜˜¤’˜am˜pm4Fm››apm˜aV§ Sddn pO›§FFOamF=˜›˜F›§pc SSI ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-45 SVN SwitchSwitchhook GL-46’’¤F˜s˜¤mF˜snnn˜ Sysam ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-47 TOD GL-48’’¤F˜s˜¤mF˜snnn˜TCM TEG UAP ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-49TSC F4ma4d˜Fa4F˜Fm›F Tttn FF˜›m=Fh˜›aF›¤mc˜mF›§pc˜ VAR d¤F==F=˜F’FddF GL-50’’¤F˜s˜¤mF˜snnn˜Unma maOaF=˜F›§pc˜mVFhFm›˜4a›F4›¤F Uucp Write operation Wideband access endpoint˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn GL-51 Wideband WSA a›amV˜’F’’apm˜44Fz› GL-52’’¤F˜s˜¤mF˜snnn˜WSS aFdF’’˜¤*’4a*F˜’›Fh ZCS !Fp˜p=F˜¤zzF’’apm ¤’›˜amVamV˜˜ss¢ ˜m=˜ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-1 IN-2’’¤F˜s˜¤mF˜snnn =F¨ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-3 =VF=˜dd˜zzFm4F am›F4›apm’ IN-4’’¤F˜s˜¤mF˜snnn ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-5 ==-FhpF˜cadd˜a˜˜˜s- VFm›˜pd=˜˜s- VFm›˜pVam-pVp¤›˜˜s IN-6’’¤F˜s˜¤mF˜snnn¤d›azdF˜dd˜m=damV˜˜˜sssT Fa4F˜*’FamV˜˜ssTG ¤››’˜˜s¢sT DdamV˜›˜¤h*F-addamV˜¤h*F˜-˜˜sGn ==-FhpF˜cadd’˜˜s- ¤››’˜˜s¢sT ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-7 Dd˜F4›pamV˜˜s- 4ada›˜F’›a4›apm˜FFd’˜˜m=˜FdamV˜d’’˜c’˜ IN-8’’¤F˜s˜¤mF˜snnn˜pa4F˜amOph›apm˜’’›Fh˜˜˜sG =a’zd’˜˜sG ¨zF›˜VFm›˜FdF4›apm˜˜˜sG- hp’›˜a=dF˜VFm›’˜ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-9¤›ph›a4˜dd˜a’›a*¤›apm˜˜˜sG =a4›F=˜a›˜ahF Fm›F¤˜=p4›F˜˜s¬ IN-10’’¤F˜s˜¤mF˜snnn AmVamV˜4dd˜›ahF’˜˜ssT ¤›F›p˜F4›p˜4phhm=’˜˜sG ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-11 SsTG dd˜pFVF˜˜ssTG IN-12’’¤F˜s˜¤mF˜snnnFa4F˜*’FamV˜˜ssTT Pa4F˜F’zpm’F˜m›FV›apm˜˜˜ssG¬ Fm=˜dd˜dd’˜ ¤›ph›a4˜dd˜a’›a*¤›apm˜˜˜sT ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-13 IN-14’’¤F˜s˜¤mF˜snnn ˜=a’zd˜˜ssGQ 4pm’a=F›apm’˜˜s¢s =›˜›zF’˜˜ssnQ ˜QQQ¢Q¬ ’’¤F˜s˜¤mF˜snnn IN-15›*dF’˜˜ssnG ›¤mc˜Vp¤z’˜˜s¢s¢ F4›p˜=aF4›p˜m¤h*F’˜˜˜s¢s¬ ¤››’˜OF›¤F =a’zd˜Oph›’ IN-16’’¤F˜s˜¤mF˜snnn˜pO˜aVam˜mmp¤m4FhFm›˜˜ss