Avaya 555-233-503 manual Call Center System Parameters, of the form, ˜zhF›F’9

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Call Center System Parameters

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Page 7 of the form

		Page 7 of 8
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled?	n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: _____		Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay:	0	Second Data Delay: 2
Converse Signaling Tone (msec):	100	Pause (msec): 70_
Prompting Timeout (secs):	10
Interflow-qpos EWT Threshold:	2
SERVICE OBSERVING
Service Observing Warning Tone?	n
ASAI
Call Classification After Answer Supervision? n		Send UCID to ASAI? n

Screen 2-6. Feature-Related System Parameters form (page 7 of 8)

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■Expert Agent Selection (EAS) Enabled˜—˜￿md©˜=a’zd"©’˜aO˜Expert Agent Selection (EAS)˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜ Op•h˜a’˜y•˜￿m›F•˜y˜›p˜Fm"*dF˜￿¨zF•›˜￿VFm›˜￿FdF4›apm•˜￿p˜Fm"*dF˜›^a’˜OaFd=:˜ Fa›^F•˜mp˜￿￿￿˜p•˜¦F4›p•amV˜^¤m›˜V•p¤z’˜h"©˜F¨a’›˜p•:˜F¨a’›amV˜￿￿￿˜p•˜ ¦F4›p•amV˜^¤m›˜V•p¤z’˜h¤’›˜*F˜‡’caddF=•‡˜￿FO"¤d›˜a’˜n•

■Minimum Agent-LoginID Password Length˜—˜￿md©˜=a’zd"©’˜aO˜Expert Agent Selection (EAS)˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜ Op•h˜a’˜y•˜￿m›F•˜›^F˜hamah¤h˜m¤h*F•˜pO˜=aVa›’˜›^"›˜h¤’›˜*F˜"=hama’›F•F=˜ "’˜"m˜￿￿￿˜￿VFm›Œ’˜￿pVam￿￿˜z"’’§p•=•˜￿"da=˜Fm›•aF’˜"•F˜0˜›^•p¤V^˜9˜p•˜ *d"mc•˜￿m›F•amV˜"˜0˜p•˜*d"mc˜am=a4"›F’˜mp˜z"’’§p•=˜a’˜•F„¤a•F=•˜￿FO"¤d›˜a’˜ *d"mc•

■Direct Agent Announcement Extension˜—˜￿md©˜=a’zd"©’˜aO˜Expert Agent Selection (EAS}˜p•˜ASAI˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h˜a’˜y•˜￿m›F•˜"˜¦"da=˜"mmp¤m4FhFm›˜F¨›Fm’apm˜ 4pm’a’›Fm›˜§a›^˜›^F˜=a"d˜zd"m}•

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