"ddFmFph
QQQ_¢_Q¬
2-12 ¤Fs¤mFsnnn
Call Center System Parameters
"ddFmF©Fh""hFF"FdaF=pmz"VF"m=GpO^F
F"¤F_Fd"F=©Fh""hFFOph^F©"F=¤zda4"F=^FFOp©p¤
4pm¦FmaFm4F

Page 7 of the form

Screen 2-6. Feature-Related System Parameters form (page 7 of 8)
z""hFF9
■Expert Agent Selection (EAS) Enabled—md©=azd"©aOExpert
Agent Selection (EAS)pm^F©Fh_""hFF¤phF_zapm
OphaymFypFm"*dF¨zFVFmFdF4apmpFm"*dF^aOaFd=:
Fa^Fmpp¦F4pamV^¤mVp¤zh"©F¨ap:F¨aamVp
¦F4pamV^¤mVp¤zh¤*FcaddF=FO"¤dan
■Minimum Agent-LoginID Password Length—md©=azd"©aOExpert
Agent Selection (EAS)pm^F©Fh_""hFF¤phF_zapm
OphaymF^Fhamah¤hm¤h*FpO=aVa^"h¤*F"=hamaFF=
""mVFmpVamz"§p="da=FmaF"F0^p¤V^9p
*d"mcmFamV"0p*d"mcam=a4"Fmpz"§p=aF¤aF=FO"¤da
*d"mc
■Direct Agent Announcement Extension—md©=azd"©aOExpert
Agent Selection (EAS}pASAIpm^F©Fh_""hFF
¤phF_zapmOphaymF"¦"da="mmp¤m4FhFmF¨Fmapm
|4pmaFm§a^^F=a"dzd"m}
Page 7 of 8
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: _____ Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70_
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing Warning Tone? n
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n