"dd˜Fm›F•
Agent answering options
m˜"VFm›˜4"m˜"m’§F•˜˜4"dd’˜*©˜¤’amV˜Fa›^F•˜"˜^F"=’F›:˜^"m=’F›:˜p•˜ ’zF"cF•z^pmF•˜ p¤˜4"m˜"’’aVm˜"m˜"VFm›˜"’˜Fa›^F•˜¤›ph"›a4˜m’§F•˜p•˜"m¤"d˜ m’§F••
NOTE:
’F˜¤›ph"›a4˜m’§F•˜§a›^˜"˜^F"=’F›•˜FF˜‘‘‘Agents with Automatic Answer’’ on page
Automatic Answer
^F˜amOp•h"›apm˜am˜›^a’˜’F4›apm˜"zzdaF’˜›p˜˜"m=˜˜Fm¦a•pmhFm›’•
m˜"VFm›˜"’’aVmF=˜›p˜¤›ph"›a4˜m’§F•˜^F"•’˜«az˜›pmF˜"m=˜4pmmF4›’˜=a•F4›d©˜›p˜ am4phamV˜4"dd’˜§a›^p¤›˜•amVamV•
NOTE:
p¤˜4"m˜"=hama’›F•˜¤›ph"›a4˜m’§F•˜›p˜"zzd©˜pmd©˜›p˜˜4"dd’˜p•˜›p˜"zzd©˜ ›p˜"dd˜4"dd’˜›F•ham"›amV˜›p˜›^F˜"VFm›Œ’˜’F›•˜O˜"dd˜4"dd’˜"•F˜¤›ph"›a4˜m’§F•˜ "m=˜›^F˜"VFm›˜•F4Fa¦F’˜=a•F4›_F¨›Fm’apm˜4"dd’:˜^F˜p•˜’^F˜’^p¤d=˜"d§"©’˜ "4›a¦"›F˜"dd˜p•§"•=amV:˜p•˜Fm=˜dd˜"dd’˜§^Fm˜dF"¦amV˜›Fhzp•"•ad©˜p•˜Op•˜ "m˜F¨›Fm=F=˜zF•ap=:˜’p˜›^"›˜4"dd’˜=p˜mp›˜›F•ham"›F˜›p˜"m˜¤m’›"OOF=˜’›"›apm•
Manual Answer
m˜"VFm›˜"’’aVmF=˜›p˜"m¤"d˜m’§F•˜^F"•’˜•amVamV:˜"m=˜›^Fm˜VpF’˜pOO_^ppc˜›p˜ "m’§F•˜›^F˜am4phamV˜4"dd•
ACD work modes
›˜"m©˜Va¦Fm˜›ahF:˜"m˜"VFm›˜4"m˜*F˜am˜pmF˜pO˜Op¤•˜§p•c˜hp=F’9
■¤¨ada"•©˜p•c˜}
■¤›p_m
■"m¤"d_m
■O›F•˜"dd˜p•c˜}
m˜"VFm›˜4"m˜4^"mVF˜§p•c˜hp=F’˜"›˜"m©˜›ahF•˜
p˜Fm›F•˜"m©˜§p•c˜hp=F:˜"m˜"VFm›˜z•F’’F’˜›^F˜*¤››pm˜p•˜=a"d’˜›^F˜˜Op•˜›^"›˜ hp=F:˜=FzFm=amV˜pm˜§^"›˜©p¤˜^"¦F˜"=hama’›F•F=•˜O˜›^F˜"VFm›˜^"’˜mp˜"4›a¦F˜p•˜ ^Fd=˜4"dd’:˜›^F˜§p•c_hp=F˜*¤››pm˜d"hz˜daV^›’˜’›F"=ad©˜"m=˜˜p•˜˜a’˜ amOp•hF=˜pO˜›^F˜"VFm›Œ’˜hp=F˜4^"mVF•˜O˜›^F˜"VFm›˜^"’˜"4›a¦F˜p•˜^Fd=˜4"dd’:˜›^F˜ d"hz˜Od"’^F’˜¤m›ad˜"dd˜4"dd’˜"•F˜=•pzzF=:˜›^Fm˜›^F˜mF§˜§p•c˜hp=FŒ’˜d"hz˜daV^›’˜ ’›F"=ad©˜"m=˜˜p•˜˜a’˜amOp•hF=˜pO˜›^F˜"VFm›Œ’˜hp=F˜4^"mVF• ˜
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