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Automatic Call Distribution
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m˜˜"VFm›˜4"m˜*F˜"˜¦pa4F_›F•ham"d˜F¨›Fm’apm:˜am=a¦a=¤"d˜"››Fm="m›˜F¨›Fm’apm:˜ p•:˜am˜"m˜¨zF•›˜VFm›˜FdF4›apm˜}˜Fm¦a•pmhFm›:˜"m˜"VFm›˜dpVam˜•˜m˜"VFm›˜ 4"m˜*F˜dpVVF=˜am›p˜h¤d›azdF˜’zda›’•˜p§F¦F•:˜am˜"˜mpm_˜Fm¦a•pmhFm›:˜"VFm›’˜ 4"m˜*F˜dpVVF=˜am›p˜pmd©˜pmF˜’zda›˜aO˜›^"›˜’zda›˜a’˜"=hama’›F•F=˜Op•˜¤d›azdF˜"dd˜ "m=damV˜}•˜
p¤˜4"m˜"’’aVm˜"˜’¤zF•¦a’p•˜›p˜F"4^˜’zda›•˜^F˜’zda›˜’¤zF•¦a’p•˜4"m˜da’›Fm˜am˜pm˜ "VFm›˜4"dd’:˜hpma›p•˜›^F˜’zda›˜„¤F¤F˜’›"›¤’:˜"m=˜"’’a’›˜"VFm›’˜pm˜˜4"dd’•˜ d›^p¤V^˜’zda›˜’¤zF•¦a’p•’˜4"m˜"’’a’›˜"VFm›’˜pm˜˜4"dd’:˜›^F˜’¤zF•¦a’p•’˜=p˜mp›˜ mp•h"dd©˜•F4Fa¦F˜˜4"dd’˜¤mdF’’˜›^F©˜"•F˜"d’p˜hFh*F•’˜pO˜›^F˜’zda›• ˜
O˜©p¤˜^"¦F˜"dd˜"m"VFhFm›˜©’›Fh˜}˜p•˜"’a4˜"dd˜"m"VFhFm›˜©’›Fh˜ }:˜©p¤˜4"m˜hF"’¤•F˜"m=˜4•F"›F˜•Fzp•›’˜pm˜›^F˜’›"›¤’˜pO˜˜"VFm›’:˜’zda›’:˜ "m=˜›•¤mc’•˜FF˜‘‘Agent Call Handling’’ on page
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