"ddFmF
QQQ_¢_Q¬
1-32 ¤Fs¤mFsnnn
NOTE:
Fm"dpOOa4F¤mc|mpm_}4"ddF4Fa¦FamV*"4cOph^F:p^F
4"mmpVa¦F^FF4"ddF"*¤©aVm"d^F©FhaFpz¤¤4^
4"ddamp¤F¤F¤mad¤44FO¤dp¤mad^F4"dda"*"m=pmF=
Priority queuing
apa©¤F¤amV"ddp§zapa©4"ddp*F¤F¤F="^F"=pO4"dd§a^mph"d
zapa© p¤4"mahzdFhFmzapa©¤F¤amVam§p§"©9
■aVmapa©¤F¤amVp"4"ddamVz"©d"pOFa4apm|}
■aVmapa©pmm"Odp§p"mzda^a"ddp§4"ddOph^Fzda:
§^Fmam"Odp§F=amp"mp^Fzda:p*F¤F¤F="^F"=pOmpmzapa©
4"ddphpFamOph"apm:FF‘‘Information Forwarding’’ on page 1-94
Queue status indications
p¤4"m"aVm¤F¤F"¤am=a4"apmpm"VFmp¤zF¦apFham"dp
4pmpdFOp4"ddam¤F¤FphpFamOph"apm:FF‘‘Queue Status
Indications’’ on page 1-116
Direct Agent Calling
NOTE:
aF4VFm"ddamVF¤aF"ddap=b¤m4_§a4^zzda4"apmmFO"4F
|}pp^paVam"amV"m=4"ddF=z"©d"pOFa4apm
|}h¤*FFp"ddp§aF4VFma"damVFF‘‘Expert Agent
Selection’’ on page 1-78OpamOph"apmpmaF4VFmmmp¤m4FhFm
aF4VFm"ddamV|}4"¤F"4"ddp"z"a4¤d""VFmp*FF"F=
""m4"ddVFm4"mFmFOF"ddpchp=FOp=aF4"VFm4"dd"m=
"m=4pF4d©hF"¤F^FF4"dd"4"dd
O"m"VFma"¦"ad"*dFp"m§F"m4"dd:^F=aF4"VFm4"dda=Fda¦FF=p
^F"VFmm"VFmam¤ph"a4m§Fhp=F^F""«azpmF
m"VFm§a^"h¤daO¤m4apmz^pmFp§^papm_^ppc"m=mp"¦"ad"*dFp
"m§F"m4"dd^F""amV_zamVm"VFm§a^"amVdF_damFz^pmF"m=§^p
apOO_^ppc"m=mp"¦"ad"*dF^F"^F4"dd_§"aamVpmF:F¦Fm§^Fm"dd"aamV
Fham"apmamp"aVmF=^FamV_zamVp4"dd§"aamVpmFaVa¦Fmpmd©pm4F
zF4"dd§^Fm^F=aF4_"VFm4"dda¤F¤F=^Fda§pchp=F*¤pmd"hzOp
^Fzdapm^F"VFmz^pmFOd"^F:am=a4"amV^""=aF4"VFm4"dda
§"aamVd"^amV"§^Fm^F4"dd¤F¤F"m=pz§^Fm"dd=aF4"VFm
4"dd"FFhp¦F=Oph^F¤F¤F|^"a:^F©"F"m§FF=:"*"m=pmF=:p
Fmp4p¦F"VF}