¨zF•›˜VFm›˜FdF4›apm
Agent administration
’’aVm˜’cadd’˜›p˜F"4^˜"VFm›•˜m˜"==a›apm:˜"’’aVm˜"˜’cadd˜dF¦Fd˜›p˜F"4^˜’cadd˜Op•˜›^F˜ "VFm›•˜^Fm˜"˜¦F4›p•˜•p¤›F’˜am4phamV˜4"dd’˜›p˜"˜’cadd:˜›^F˜4"dd˜a’˜=Fda¦F•F=˜›p˜"m˜ "¦"ad"*dF˜"VFm›˜§a›^˜›^F˜’cadd˜"’’aVmF=•˜O˜mp˜"VFm›’˜"•F˜"¦"ad"*dF:˜›^F˜4"dd˜a’˜ „¤F¤F=˜¤m›ad˜a›˜4"m˜*F˜"m’§F•F=˜*©˜"m˜"VFm›˜§^p˜^"’˜›^F˜’cadd˜•F„¤a•F=˜›p˜^"m=dF˜ ›^F˜4"dd•
Detailed description
Agent selection
^F˜"=hama’›F•F=˜"VFm›˜’FdF4›apm˜hF›^p=˜"m=˜"dd˜"m=damV˜•FOF•Fm4F˜ =F›F•hamF˜§^a4^˜"VFm›˜§add˜•F4Fa¦F˜"m˜am4phamV˜4"dd•
Agent Selection Method
˜4"m˜¤’F˜Fa›^F•˜maOp•h˜"dd˜a’›•a*¤›apm˜}˜p•˜¨zF•›˜VFm›˜a’›•a*¤›apm˜ }˜›p˜’FdF4›˜"VFm›’˜Op•˜4"dd’•˜p›^˜hF›^p=’˜4"m˜¤’F˜›^F˜p’›_=dF˜VFm›˜}˜ p•˜›^F˜F"’›˜44¤zaF=˜VFm›˜}˜"dVp•a›^h˜›p˜’FdF4›˜"VFm›’•˜p•˜hp•F˜ amOp•h"›apm˜pm˜"VFm›˜’FdF4›apm˜hF›^p=’:˜’FF˜‘‘Automatic Call Distribution’’ on
page
Call Handling Preference administration
^F˜4"dd˜^"m=damV˜z•FOF•Fm4F˜’FdF4›F=˜pm˜›^F˜VFm›˜pVam˜˜Op•h˜4"m˜•p¤›F˜4"dd’˜ *"’F=˜pm˜Fa›^F•˜V•F"›F’›˜mFF=˜p•˜"VFm›˜’cadd˜dF¦Fd•˜Table
˜p•˜˜=a’›•a*¤›apm•
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