￿"dd˜￿Fm›F•˜￿p•h’

EAS ￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜›^F˜Expert Agent Selection (EAS)˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h•˜￿"da=˜¦"d¤F’˜"•F˜y˜p•˜n

NOTE:

￿^Fm˜Expert Agent Selection (EAS) a’˜Fm"*dF=:˜›^F˜^Fdz˜ hF’’"VF’˜"m=˜F••p•˜hF’’"VF’˜"’’p4a"›F=˜§a›^˜›^a’˜Op•h˜§add˜•FOdF4›˜"˜ ›F•hampdpV©˜4^"mVF˜O•ph˜‡￿zda›‡˜›p˜‡￿cadd‡•˜￿m˜"==a›apm:˜›^F˜¦F4›p•˜ 4phh"m=’˜Fm›F•F=˜"d’p˜§add˜*F˜"OOF4›F=˜*©˜›^a’˜›F•hampdpV©˜4^"mVF˜ Op•˜F¨"hzdF:˜4^F4c˜*"4c¤z˜’zda›˜*F4phF’˜4^F4c˜*"4c¤z˜’cadd˜§^Fm˜

￿￿￿˜a’˜Fm"*dF=}•

G3V4 Enhanced ˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜©p¤˜4"m˜¤’F˜ ￿•￿T˜￿m^"m4F=˜￿F4›p•˜￿p¤›amV˜4phh"m=’˜"m=˜OF"›¤•F’•˜

ANI/II-Digits˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜©p¤˜4"m˜¤’F˜￿￿￿˜"m=˜ ￿￿_￿aVa›’˜￿F4›p•˜￿p¤›amV˜￿phh"m=’•˜￿￿￿—￿￿_￿aVa›’˜￿p¤›amV˜•F„¤a•F’˜›^"›˜ G3V4 Enhanced˜*F˜’F›˜›p˜y•˜

ASAI Routing˜˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜p•˜mp›˜›^F˜

CallVisor Adjunct/Switch Applications Interface (ASAI) Routing˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜ Op•h•˜￿"da=˜¦"d¤F’˜"•F˜y˜p•˜n

Prompting˜˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜›^F˜Vectoring (Prompting)˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h•˜￿"da=˜¦"d¤F’˜"•F˜y˜p•˜n

LAI ˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜￿ppc_￿^F"=˜￿m›F•Odp§˜a’˜ Fm"*dF=•

G3V4 Adv Route ˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜©p¤˜4"m˜¤’F˜›^F˜ ￿•￿T˜￿=¦"m4F=˜￿F4›p•˜￿p¤›amV˜4phh"m=’•

CINFO ˜￿a’zd"©_pmd©˜OaFd=•˜￿m=a4"›F’˜§^F›^F•˜›^F˜Vectoring (CINFO)˜ pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜Op•h•˜ ￿"da=˜¦"d¤F’˜"•F˜y˜p•˜n

BSRI￿˜y˜am˜›^a’˜=a’zd"©_pmd©˜OaFd=˜am=a4"›F’˜›^"›˜›^F˜￿F4›p•amV˜￿F’›˜ ￿F•¦a4F˜￿p¤›amV}˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h•˜￿^¤’:˜©p¤˜4"m˜¤’F˜￿￿￿˜4phh"m=’˜"m=˜ 4phh"m=˜FdFhFm›’˜am˜©p¤•˜¦F4›p•’•˜￿m˜n˜am=a4"›F’˜›^"›˜›^F˜￿￿￿˜pz›apm˜a’˜ mp›˜Fm"*dF=•

01˜through˜XX˜˜￿m›F•˜¦F4›p•˜4phh"m=’˜"’˜•F„¤a•F=˜¤z˜›p˜›^F˜ h"¨ah¤h˜"ddp§F=˜am˜©p¤•˜4pmOaV¤•"›apm}•˜￿"da=˜Fm›•aF’˜"•F˜adjunctannouncementbusycheckcollectconsiderconverse-on disconnectgotomessagingque-toreply-bestroute-tostop wait-time•˜￿FO"¤d›˜a’˜*d"mc•

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