"ddFmFph
QQQ_¢_Q¬
2-20 ¤Fs¤mFsnnn
■EAS — azd"©_pmd©OaFd=m=a4"F§^F^F^FExpert Agent
Selection (EAS)pzapmaFm"*dF=pm^F©Fh_""hFF
¤phF_zapmOph"da=¦"d¤F"Fypn
NOTE:
^FmExpert Agent Selection (EAS) aFm"*dF=:^F^Fdz
hF"VF"m=FphF"VF"p4a"F=§a^^aOph§addFOdF4"
FhampdpV©4^"mVFOphzdapcaddm"==aapm:^F¦F4p
4phh"m=FmFF="dp§add*F"OOF4F=*©^aFhampdpV©4^"mVF
|OpF¨"hzdF:4^F4c*"4c¤zzda*F4phF4^F4c*"4c¤zcadd§^Fm
aFm"*dF=}
■G3V4 Enhanced —azd"©_pmd©OaFd=m=a4"F§^F^F©p¤4"m¤F
Tm^"m4F=F4pp¤amV4phh"m="m=OF"¤F
■ANI/II-Digits —azd"©_pmd©OaFd=m=a4"F§^F^F©p¤4"m¤F"m=
_aVaF4pp¤amVphh"m=_aVap¤amVF¤aF^"
G3V4 Enhanced*FFpy
■ASAI Routing—azd"©_pmd©OaFd=m=a4"F§^F^Fpmp^F
CallVisor Adjunct/Switch Applications Interface (ASAI)
RoutingpzapmaFm"*dF=pm^F©Fh_""hFF¤phF_zapm
Oph"da=¦"d¤F"Fypn
■Prompting—azd"©_pmd©OaFd=m=a4"F§^F^F^FVectoring
(Prompting)pzapmaFm"*dF=pm^F©Fh_""hFF
¤phF_zapmOph"da=¦"d¤F"Fypn
■LAI —azd"©_pmd©OaFd=m=a4"F§^F^Fppc_^F"=mFOdp§a
Fm"*dF=
■G3V4 Adv Route —azd"©_pmd©OaFd=m=a4"F§^F^F©p¤4"m¤F^F
T=¦"m4F=F4pp¤amV4phh"m=
■CINFO —azd"©_pmd©OaFd=m=a4"F§^F^F^FVectoring (CINFO)
pzapmaFm"*dF=pm^F©Fh_""hFF¤phF_zapmOph
"da=¦"d¤F"Fypn
■BSRIyam^a=azd"©_pmd©OaFd=am=a4"F^"^FF4pamV|F
F¦a4Fp¤amV}pzapmaFm"*dF=pm^F©Fh_""hFF
¤phF_zapmOph^¤:©p¤4"m¤F4phh"m="m=
4phh"m=FdFhFmam©p¤¦F4pmnam=a4"F^"^Fpzapma
mpFm"*dF=
■01throughXX—mF¦F4p4phh"m="F¤aF=|¤zp^F
h"¨ah¤h"ddp§F=am©p¤4pmOaV¤"apm}"da=FmaF"Fadjunct:
announcement:busy:check:collect:consider:converse-on:
disconnect:goto:messaging:que-to:reply-best:route-to:stop:
wait-timeFO"¤da*d"mc