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2-16 ¤Fs¤mFsnnn
F"pmp=F""hFF9
■Aux Work Reason Code Type ImFnoneaO©p¤=pmp§"m"m"VFm
pFmF"F"pmp=F§^FmFmFamV§pcmFrequestedaO©p¤
§"m"m"VFmpFmF"F"pmp=F§^FmFmFamVhp=F*¤=p
mp§"mpOp4F^F"VFmp=ppmFforcedpOp4F"m"VFmp
FmF"F"pmp=F§^FmFmFamVhp=FpFmFrequestedp
forced:^FReason Codes"m=EASpm^F©Fh_""hFF
¤phF_zapmOphh¤*Fy
■Logout Reason Code Type ImFnoneaO©p¤=pmp§"m"m"VFmp
FmF"F"pmp=F§^FmdpVVamVp¤mFrequestedaO©p¤§"m"m
"VFmpFmF"F"pmp=F§^FmdpVVamVp¤*¤=pmp§"mpOp4F
^F"VFmp=ppmFforcedpOp4F"m"VFmpFmF"F"pmp=F
§^FmdpVVamVp¤mFforcedpOp4F"m"VFmpFmF"F"pmp=F
§^FmFmFamVhp=FpFmFrequestedpforced:^FReason
Codes"m=EASpm^F©Fh_""hFF¤phF_zapmOphh¤
*F y
"dd"m"VFhFm©Fh""hFF9
■Adjunct CMS Release—zF4aOaF^FFdF"FpO^F"=b¤m4¤F=
§a^^F©Fhp:^aOaFd=4"mmp*F*d"mcFO"¤da*d"mc
■ACD Login Identification Length—mF^Fm¤h*FpO=aVa|0
^p¤V^9}Op"mVFmpVamaOExpert Agent Selection
(EAS)pm^F©Fh_""hFF¤phF_zapmOphanFO"¤da
0OBCMS/VuStats Login IDsay:^FpVamdFmV^h¤*F
VF"F^"m¬^aOaFd=a=FmaOaF"m"VFmp^Fm¤h*F©p¤
FmFam^aOaFd=h¤F¤"d^Fm¤h*FpO4^""4Fam^F"VFmdpVam
p:^aOaFd=4"mmp*F¬
■BCMS/VuStats Measurement Interval— p¤4"mFmFhalf-hourp
hour|=FO"¤d}OpzpddamV"m=FzpamVhF"¤FhFm=""aO^FBCMS
(Basic)"m=p^FVuStatspm^F©Fh_""hFF
¤phF_zapmOphayOmFa^FpO^FFOF"¤FapzapmF=:"m=aO
©p¤FmF"¦"d¤Fam^FBCMS Measurement IntervalOaFd=:^F©Fh
=azd"©^FOpddp§amVFphF"VF9
<value> cannot be used; assign either BCMS or VuStats first
O©p¤F4Fa¦F^ahF"VF:FF©p¤¤4FmF4^mpdpVaFFzFFm"a¦F
p¤mpmBCMS (Basic)"m=pVuStatspm^F©Fh_""hFF
¤phF_zapmOph
^FF"F"h"¨ah¤hpO¢QahFdp"¦"ad"*dFOphF"¤FhFmamF¦"d
OhourazF4aOaF=:"mFmaF="©pO"OOa4amOph"apm§add*F"¦"ad"*dFOp
^ap©Fzpp^F§aF:pmd©^"dO"="©§add*F"¦"ad"*dF^a=pFmp
"OOF4="ad©¤hh"aF"^F©"d§"©FOdF4"OOa4amOph"apmOp^F
FmaF="©^FamF¦"dh"©*F4^"mVF=""m©ahF:*¤§addmpVpamp
FOOF4¤mad^F4¤FmamF¦"d4phzdFF