Avaya 555-233-503 manual Acceptable Service Level sec˜-˜md˜=a’zdF=˜§Fm˜›F˜

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■Acceptable Service Level (sec)˜—˜￿md©˜=a’zd"©F=˜§^Fm˜›^F˜

￿￿￿￿—￿¤￿›"›’˜￿F•¦a4F˜￿F¦Fd˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h˜"m=˜›^F˜￿F"’¤•F=˜OaFd=˜a’˜‰am›F•m"dŠ˜p•˜‰*p›^•Š˜ ￿m›F•˜›^F˜m¤h*F•˜pO˜’F4pm=’˜§a›^am˜§^a4^˜4"dd’˜›p˜›^a’˜￿￿￿˜’^p¤d=˜*F˜ "m’§F•F=•˜￿^a’˜§add˜"ddp§˜￿￿￿￿˜›p˜z•am›˜p¤›˜"˜zF•4Fm›"VF˜pO˜4"dd’˜›^"›˜§F•F˜ "m’§F•F=˜§a›^am˜›^F˜’zF4aOaF=˜›ahF•˜￿"da=˜Fm›•aF’˜"•F˜¬˜›^•p¤V^˜nnnn˜ ’F4pm=’•˜￿FO"¤d›˜a’˜*d"mc•

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￿^F˜Opddp§amV˜OaFd=˜"zzF"•’˜pmd©˜aO˜￿￿￿˜pO˜￿•aVam˜￿mmp¤m4FhFm›’˜a’˜ Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜Op•h•

VDN of Origin Annc. Extension˜—˜￿m›F•˜›^F˜F¨›Fm’apm˜m¤h*F•˜pO˜›^F˜

￿￿￿˜pO˜￿•aVam˜"mmp¤m4FhFm›•˜￿FO"¤d›˜a’˜*d"mc•

1st/2nd/3rd Skill˜—˜￿md©˜=a’zd"©F=˜§^Fm˜￿¨zF•›˜￿VFm›˜￿FdF4›apm˜a’˜ Fm"*dF=˜pm˜›^F˜￿©’›Fh_￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜Op•h•˜￿m›F•˜›^F˜ =F’a•F=˜￿cadd˜m¤h*F•’˜p•˜dF"¦F˜*d"mc}˜am˜F"4^˜OaFd=•˜￿"da=˜Fm›•aF’˜"•F˜1_99:˜ p•˜*d"mc˜=FO"¤d›}•

■Return Destination —˜￿^F˜￿￿￿˜F¨›Fm’apm˜m¤h*F•˜›p˜§^a4^˜"m˜am4phamV˜ ›•¤mc˜4"dd˜§add˜*F˜•p¤›F=˜aO˜a›˜•F›¤•m’˜›p˜¦F4›p•˜z•p4F’’amV˜"O›F•˜›^F˜"VFm›˜ =•pz’˜›^F˜4"dd•˜￿"da=˜Fm›•aF’˜"•F˜›^F˜￿￿￿˜F¨›Fm’apm:˜p•˜*d"mc˜=FO"¤d›}•

■VDN Timed ACW Interval˜—˜￿^Fm˜"˜¦"d¤F˜a’˜Fm›F•F=˜am˜›^a’˜OaFd=:˜"m˜ "VFm›˜am˜"¤›p_am˜§p•c˜hp=F˜§^p˜•F4Fa¦F’˜"˜4"dd˜O•ph˜›^a’˜￿￿￿˜a’˜ "¤›ph"›a4"dd©˜zd"4F=˜am›p˜￿O›F•˜￿"dd˜￿p•c˜￿￿￿}˜§^Fm˜›^F˜4"dd˜=•pz’•˜￿m›F•˜ ›^F˜m¤h*F•˜pO˜’F4pm=’˜›^F˜"VFm›˜’^p¤d=˜•Fh"am˜am˜￿￿￿˜Opddp§amV˜›^F˜4"dd•˜ ￿^Fm˜›^F˜"=hama’›F•F=˜›ahF˜a’˜p¦F•:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜*F4phF’˜ "¦"ad"*dF•˜￿^a’˜OaFd=˜^"’˜z•ap•a›©˜p¦F•˜›^F˜‰￿ahF=˜￿￿￿˜￿m›F•¦"dŠ˜OaFd=˜pm˜›^F˜ ￿¤m›˜￿•p¤z˜Op•h•

■BSR Application —˜￿p˜¤’F˜h¤d›a_’a›F˜￿F’›˜￿F•¦a4F˜￿p¤›amV˜§a›^˜›^a’˜￿￿￿:˜ Fm›F•˜"˜s_˜›p˜•_=aVa›˜m¤h*F•˜›p˜’zF4aO©˜"m˜"zzda4"›apm˜zd"m˜Op•˜›^F˜￿￿￿•˜ ￿^a’˜OaFd=˜pmd©˜"zzF"•’˜aO˜￿ppc"^F"=˜￿m›F•Odp§˜￿￿￿}˜"m=˜￿F4›p•amV˜￿F’›˜ ￿F•¦a4F˜￿p¤›amV}˜"•F˜Fm"*dF=˜pm˜›^F˜￿©’›Fh˜￿"•"hF›F•’˜ ￿¤’›phF•_￿z›apm’˜Op•h•

■BSR Available Agent Strategy —˜￿^F˜"¦"ad"*dF˜"VFm›˜’›•"›FV©˜ =F›F•hamF’˜^p§˜￿F’›˜￿F•¦a4F˜￿p¤›amV˜a=Fm›aOaF’˜›^F˜‰*F’›Š˜’zda›˜p•˜’cadd˜›p˜ ’F•¦a4F˜"˜4"dd˜am˜"m˜"VFm›˜’¤•zd¤’˜’a›¤"›apm•˜￿p˜¤’F˜￿F’›˜￿F•¦a4F˜￿p¤›amV˜ §a›^˜›^a’˜￿￿￿:˜Fm›F•˜"m˜"VFm›˜’FdF4›apm˜’›•"›FV©˜am˜›^a’˜OaFd=•˜￿44Fz›"*dF˜ Fm›•aF’˜"•F˜s’›_Op¤m=:˜￿￿￿_￿￿￿:˜￿￿￿_￿￿￿:˜￿￿￿_￿￿￿:˜"m=˜￿￿￿_￿￿￿•

￿^a’˜OaFd=˜pmd©˜"zzF"•’˜aO˜￿F4›p•amV˜￿F’›˜￿F•¦a4F˜￿p¤›amV}˜a’˜Fm"*dF=˜pm˜ ›^F˜￿©’›Fh˜￿"•"hF›F•’˜￿¤’›phF•_￿z›apm’˜Op•h•

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