Avaya 555-233-503 manual Definity

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Call center documents

These documents are issued for DEFINITY ECS Call Center applications. The intended audience is DEFINITY ECS administrators.

DEFINITY

DEFINITY ECS Release 7 — Guide to ACD Call Centers, 555-233-503, Issue 1

This module contains information about the call center-specific features of the DEFINITY ECS. This information was previously contained in DEFINITY ECS Administration and Feature Description.

DEFINITY ECS Release 7 — Call Vectoring/EAS Guide, 555-230-521, Issue 2

Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment.

It is provided in two parts: tutorial and reference. The tutorial provides step-by-step procedures for writing and implementing basic vectors. The reference includes detailed descriptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System).

DEFINITY ECS Release 7 — Basic Call Management System (BCMS) Operations, 555-230-706, Issue 1

Provides detailed instructions on how to generate reports and manage the system. It is intended for telecommunications managers who wish to use Basic Call Management System (BCMS) reports and for system managers responsible for maintaining the system. This documentation applies to Release 7 as well as earlier DEFINITY systems.

CentreVu CMS

The following documents provide information about administration and use of the CentreVu Call Management System.

CentreVu Call Management System Release 3 Version 6— Administration, Issue 1, 585-215-850

CentreVu Supervisor Version 6 — Reports, 585-215-851, Issue 1

CentreVu Call Management System Release 3 Version 5 — Custom Reports, 585-215-822, Issue 1

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