Avaya 555-233-503 manual Form Instructions, Dd˜Fm›F˜ph’

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Form Instructions

￿"cF˜"’’aVmhFm›’˜"’˜•F„¤a•F=˜Op•˜›^F˜Opddp§amV˜OaFd=’˜pm˜›^F˜Op•h9

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Login ID˜—˜￿a’zd"©_pmd©˜OaFd=•˜￿pm›"am’˜›^F˜a=Fm›aOaF•˜Op•˜›^F˜￿pVa4"d˜￿VFm›˜ "’˜Fm›F•F=˜pm˜›^F˜4phh"m=˜damF•

Name˜—˜￿m›F•˜¤z˜›p˜"˜¢•_4^"•"4›F•˜’›•amV˜m"hamV˜›^F˜"VFm›•˜￿m©˜ "dz^"_m¤hF•a4˜4^"•"4›F•˜a’˜¦"da=•˜￿FO"¤d›˜a’˜*d"mc•

TN I˜￿m›F•˜›^F˜￿Fm"m›˜￿"•›a›apm˜m¤h*F••˜￿"da=˜Fm›•aF’˜"•F˜1_20•˜￿FO"¤d›˜a’˜ 1•

COR — ￿m›F•˜›^F˜￿d"’’˜pO˜￿F’›•a4›apm˜Op•˜›^F˜"VFm›•˜￿"da=˜Fm›•aF’˜"•F˜0_95•˜ ￿FO"¤d›˜a’˜1•

Coverage Path˜—˜￿m›F•˜›^F˜m¤h*F•˜pO˜›^F˜￿p¦F•"VF˜￿"›^˜¤’F=˜*©˜4"dd’˜ ›p˜›^F˜￿pVam￿￿•˜￿"da=˜Fm›•aF’˜"•F˜"˜z"›^˜m¤h*F•˜*F›§FFm˜1_999:˜›ahF˜pO˜="©˜ ›"*dF˜t1_t999˜p•˜*d"mc˜=FO"¤d›}•˜￿^a’˜a’˜¤’F=˜§^Fm˜›^F˜"VFm›˜a’˜dpVVF=˜p¤›:˜ *¤’©:˜p•˜=pF’˜mp›˜"m’§F••

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Security Code˜—˜￿m›F•˜›^F˜T_=aVa›˜’F4¤•a›©˜4p=F˜z"’’§p•=}˜Op•˜›^F˜ ￿Fh"m=˜￿•am›˜hF’’"VF’˜OF"›¤•F•˜￿^a’˜OaFd=˜h"©˜*F˜*d"mc˜=FO"¤d›}•

Direct Agent Skill˜I˜￿m›F•˜›^F˜m¤h*F•˜pO˜›^F˜’cadd˜›^"›˜a’˜¤’F=˜›p˜^"m=dF˜ ￿a•F4›˜￿VFm›˜4"dd’•˜￿"da=˜Fm›•aF’˜"•F˜1_99:˜p•˜*d"mc˜=FO"¤d›}•

Call Handling Preference˜I˜￿^pa4F’˜"•F˜skill-level˜=FO"¤d›}:˜greatest-need:˜"m=˜percent-allocation•˜￿^Fm˜4"dd’˜"•F˜am˜„¤F¤F˜"m=˜"m˜ "VFm›˜*F4phF’˜"¦"ad"*dF:˜‰’cadd_dF¦FdŠ˜=Fda¦F•’˜›^F˜pd=F’›:˜^aV^F’›˜z•ap•a›©˜ 4"dd˜§"a›amV˜Op•˜›^F˜"VFm›Œ’˜^aV^F’›˜dF¦Fd˜’cadd•˜‰￿•F"›F’›_mFF=Š˜=Fda¦F•’˜›^F˜ pd=F’›:˜^aV^F’›˜z•ap•a›©˜4"dd˜§"a›amV˜Op•˜"m©˜pO˜›^F˜"VFm›Œ’˜’cadd’•˜‰￿F•4Fm›˜ "ddp4"›apmŠ˜=Fda¦F•’˜"˜4"dd˜O•ph˜›^F˜’cadd˜›^"›˜§add˜p›^F•§a’F˜=F¦a"›F˜hp’›˜ O•ph˜a›’˜"=hama’›F•F=˜"ddp4"›apm•˜‰￿F•4Fm›_"ddp4"›apmŠ˜a’˜"¦"ad"*dF˜pmd©˜§a›^˜ ￿¤4Fm›Œ’˜￿Fm›•F￿¤ê˜￿=¦p4"›F˜’pO›§"•F•˜￿p•˜hp•F˜amOp•h"›apm:˜zdF"’F˜’FF˜ ›^F˜￿Fm›•F￿¤ê˜￿=¦p4"›F˜￿’F•˜￿¤a=F˜QGQ_¢sQ_GQQ}•

■Service Objective˜I￿^a’˜OaFd=˜a’˜=a’zd"©F=˜pmd©˜§^Fm˜›^F˜4"dd˜^"m=damV˜ z•FOF•Fm4F˜a’˜greatest-need˜p•˜skill-level•˜ p¤˜h"©˜Fm›F•˜y˜p•˜n˜am˜›^a’˜ OaFd=•˜￿^Fm˜￿F•¦a4F˜￿*bF4›a¦F˜a’˜Fm"*dF=:˜F"4^˜›ahF˜›^F˜"VFm›˜*F4phF’˜ "¦"ad"*dF˜›^F˜"VFm›˜•F4Fa¦F’˜"˜4"dd˜O•ph˜›^F˜"’’aVmF=˜’cadd˜›^"›˜a’˜›^F˜ O¤•›^F’›˜p¦F•˜a›’˜"44Fz›"*dF˜’F•¦a4F˜dF¦Fd•˜￿O˜mpmF˜pO˜›^F˜"VFm›Œ’˜’cadd’˜ F¨4FF=˜›^Fa•˜"44Fz›"*dF˜’F•¦a4F˜dF¦Fd:˜￿F•¦a4F˜￿*bF4›a¦F˜’FdF4›’˜›^F˜’cadd˜ ›^"›˜a’˜4dp’F’›˜›p˜F¨4FF=amV˜a›’˜"44Fz›"*dF˜’F•¦a4F˜dF¦Fd•˜￿F•¦a4F˜￿*bF4›a¦F˜ a’˜"˜mF§˜OF"›¤•F˜›^"›˜a’˜z"•›˜pO˜￿¤4Fm›Œ’˜￿Fm›•F￿¤ê˜￿=¦p4"›F˜’pO›§"•F•˜￿p•˜ hp•F˜amOp•h"›apm:˜zdF"’F˜’FF˜›^F˜￿Fm›•F￿¤ê˜￿=¦p4"›F˜￿’F•˜￿¤a=F˜ QGQ_¢sQ_GQQ}•

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