"dd˜Fm›F•
Agents logged into multiple splits
O˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜h¤d›azdF˜’zda›’:˜›^F˜"VFm›˜h"©˜*F4phF˜¤m"¦"ad"*dF˜Op•˜ 4"dd’˜›p˜pmF˜’zda›˜*F4"¤’F˜pO˜"4›a¦a›©˜"›˜"mp›^F•˜’zda›•˜p•˜F¨"hzdF:˜aO˜"m˜"VFm›˜ Fm›F•’˜O›F•˜"dd˜p•c˜hp=F˜Op•˜pmF˜’zda›:˜›^F˜"VFm›˜*F4phF’˜¤m"¦"ad"*dF˜Op•˜ 4"dd’˜›p˜p›^F•˜’zda›’•˜
m˜"VFm›˜’^p¤d=˜mp›˜dpV˜am›p˜"˜’zda›˜§^adF˜"˜4"dd˜a’˜pm˜^pd=˜"›˜^a’˜p•˜^F•˜F¨›Fm’apm•
Agents with Automatic Answer
VFm›’˜§^p˜¤’F˜¤›ph"›a4˜m’§F•˜’^p¤d=˜¤’F˜"˜^F"=’F›•˜^F˜"VFm›˜^F"•’˜«az˜ ›pmF˜›^•p¤V^˜›^F˜^F"=’F›˜"m=˜"¤›ph"›a4"dd©˜4pmmF4›’˜›p˜"˜4"dd•
O˜Fa›^F•˜›^F˜am4phamV˜›•¤mc˜V•p¤z˜p•˜›^F˜"VFm›Œ’˜F¨›Fm’apm˜a’˜="›"_•F’›•a4›F=:˜›^F˜ "VFm›˜=pF’˜mp›˜^F"•˜«az˜›pmF•˜^F•FOp•F:˜=p˜mp›˜"’’aVm˜="›"_•F’›•a4›apm˜›p˜"˜ ^F"=’F›˜¤’F•Œ’˜F¨›Fm’apm•
›˜a’˜mp›˜•F4phhFm=F=˜›^"›˜©p¤˜¤’F˜¤›ph"›a4˜m’§F•˜§a›^˜"˜^"m=’F›˜p•˜ ’zF"cF•z^pmF•˜^F˜^"m=’F›˜p•˜’zF"cF•z^pmF˜h¤’›˜*F˜pOO_^ppc˜^"m=’F›˜daO›F=˜p•˜ ’zF"cF•z^pmF˜›¤•mF=˜pm}˜"dd˜›^F˜›ahF˜Op•˜›^F˜"VFm›˜›p˜^F"•˜«az˜›pmF•
O˜"¤›ph"›a4˜"m’§F•˜a’˜"’’aVmF=˜Op•˜"dd˜4"dd’:˜§^Fm˜"˜mpm_˜4"dd˜"••a¦F’:˜ mpm_˜¤›p_m’§F•˜"VFm›’˜^F"•˜m4phamV˜"dd˜˜›pmF:˜mp›˜•amVamV•
CALLMASTER terminals
"dd’˜Op•˜˜=aVa›"d˜z^pmF’˜"m=˜"››Fm="m›˜’›"›apm’˜"•F˜"mmp¤m4F=˜*©˜ =p¤*dF˜›pmF’•^F˜›pmF’˜›^"›˜"•F˜=p¤*dF=˜"•F˜«az˜¤›p_m’§F•˜˜"VFm›˜4"dd’}˜ "m=˜m4phamV˜"dd˜˜Op•˜m=˜pO˜˜pO˜•aVam˜"mmp¤m4FhFm›’˜"m=˜"dd˜p›^F•˜ ¤›p_m’§F•˜4"dd’}•˜^F˜¤’F•˜^F"•’˜z"•›˜pO˜›^F˜Oa•’›˜›pmF˜"m=˜"dd˜pO˜›^F˜’F4pm=˜ ›pmF•
Agents assigned to hunt-group and ACD calls
p˜mp›˜¤’F˜"VFm›’˜Op•˜^¤m›_V•p¤z˜4"dd’˜"m=˜˜’zda›˜4"dd’˜’ah¤d›"mFp¤’d©•˜
›^F•§a’F:˜"dd˜pO˜›^F˜4"dd’˜O•ph˜pmF˜’zda›˜Fa›^F•˜˜p•˜^¤m›_V•p¤z}˜"•F˜"m’§F•F=˜ Oa•’›•
^F˜pd=F’›˜4"dd_§"a›amV˜›F•ham"›apm˜a’˜’¤zzp•›F=˜pmd©˜Op•˜"VFm›’˜§^p˜"•F˜’F•¦a4amV˜
˜4"dd’˜pmd©•
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